WS
Wayne S
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews20 months ago
An Electronic Distributor that isn't ......
We ordered a distributor that is advertised on the website and in the description they extol the advantages of an electronic ignition over the old breaker-point system, describe how this has been "upgraded from the old point system" and how it works by "utilizing transistors, sensors, and electrical switches". At the end of the descriptions it states "Product AKA : Electronic Distributor, Electronic Ignition" No points for guessing that we received a distributor with the old point system, nothing electronic anywhere....Totally mis-represented, falsely advertised and goes against The Consumer Protection Act which makes it an ******* practice.
0 replies
31 months ago
1-Year Warranty that is valid for 10-days
Bought 2 horizontal bandsaw blades. Within 3 weeks one had snapped and after another 3 weeks the second snapped. Neither snapped on the weakest part - the weld. According to them though they have to have been over-tensioned. However, an over-tensioned blade will snap on the weld ...a point absolutely wasted on the staff. Plus the fact that I've been tensioning saw blades for the last 40 years without issue. The page on their website showing the saw blade clearly states '1-Year carry in warranty' but the staff on the phone says "Yes, but for that to apply you had to bring it in within the first 10 days!" What are they smoking there? A 1-Year warranty that is only valid for the first 10 days?? Two saw blades from the same batch that both snapped after less than 3 weeks usage......and not on the weld.....seems quite clear that you have a bad batch of steel that the blades are made from....
0 replies
36 months ago
Don't stand by their quotes...buyer beware!!
I wrote to Group 1 Renault, The Glen, on Thursday 13th April requesting prices on various filters for a Koleos. I received an e-mail requesting my VIN number which I sent through on Friday morning and the same afternoon I received an official quotation listing all the filters and their prices. I went through on Tuesday 18th April (2 working days later) to buy one of the filters. At the parts counter they used the quote I gave them to get the part number for the filter which was then brought through. I paid at the window and when I got back to my car looked at the invoice and found the cost of the filter had increased by just under 18%. I went back in but the parts desk had closed so I showed one of the Service Advisors the quote I had been sent plus the invoice. He said it was obviously an error, took photocopies of both, and said he would sort it out the next day. I heard nothing further the next day, not even a courtesy call to let me know it was, or was not, being resolved. Only after my following up with another email did I receive a reply that basically said ’‘the price on the invoice is correct and, if the price was discounted on the quote I should have informed them”. The quote, which he had used to obtain the part number, shows zero discount. I pointed this out in a reply email as well as the fact that both the quote and the invoice are pulled off the same database and the invoice cannot increase magically by 18%. To date I have received no further correspondence which, to be frank, is just telling me ”P*ss off… it is what it is. you pay what we tell you… not what was quoted”.
0 replies
39 months ago
Products not fit for use
I love the Rage Eau De Toilette especially 'Midnight Floral'. Unfortunately, after a few sprays the nozzle stops working and you'll have to throw away the bottle as Rage will not replace it! The spray nozzle is a fixed feature so you can't even decant the perfume into another bottle that has a decent nozzle. After being abused by the staff at Rage Fashion who refused to do anything about this problem I went to Woolworths and asked them what I should do if my 'Fleur' bottle stopped working half-way through the perfume.....their answer - "Bring it in so that we can replace it" Rage Fashion, learn from Woolworths if you want to keep your customers. Yes, it may be no big deal to lose me as a customer but I'm posting this everywhere I can on social media! YOUR SERVICE SUCKS!
0 replies
39 months ago
100% Happy
Ordered 2 LiFePO4 batteries, at a better price than the manufacturer! From the time of placing the order online I was updated every few hours with a progress report. Out for delivery 2 days later which we had to cancel as we close early on a Friday....no problem in changing delivery to first thing Monday morning. Thanks for a very pleasant experience!!
0 replies
52 months ago
Brilliant Service
Ranks up there at the top in terms of service... Impressive! Placed order in the late afternoon of 29 December. I was kept informed via e-mail all the way up to delivery which was less than 24 hours later.
132 replies
59 months ago
Closing times on website
I just drove half an hour to go buy an item I saw on the Makro website. Checked that said item was in stock at the store I selected and double checked closing time. Needless to say, when I got there the gates were closed...14h10 on a Sunday. Yes, apparently Makro closes at 2 on a Sunday afternoon BUT THAT'S NOT THE INFORMATION ON YOUR WEBSITE which clearly says 16h00 on Sundays!! It would have been cheaper for me to go to Hi-Fi Corp and pay R200 more for the same item. THANK YOU FOR THE INCONVENIENCE.
53 replies
101 months ago
Charging me for YOUR lack of service
On 9th February 2017 I wrote a complaint on Hellopeter (ref: ********** 742). On 16th February I received a call, followed by an email, from Zeenath Hassen confirming the email address on the credit card had been amended and I would henceforth receive statements in order to make correct payments on time. In the ensuing 10 months I have received NOT ONE statement and have therefore made arbitory payments whenever I remembered. I received a call from the Card Division earlier this month asking why I had not paid. I explained and when my email was checked it was found to have been entered incorrectly by Standard Bank, hence my receiving no statements. I complained that I would no doubt have been charged fees for this error....to which she replied NO, IT'LL BE RECTIFIED!! On 18th December I received my first statement in OVER A YEAR and guess what....yes, I've been charged a late fee. R145 per month for 12 months...R1740 THAT I'VE PAID FOR STANDARD BANK'S MISTAKE. Remember, I received mail from Zeenath Hassen so my correct email was on record...somewhere!!
210 replies
112 months ago
How do I control my Credit Card
<p>For the 2nd month in a row I have received notification by SMS that my credit card is overdue and that I should pay urgently to ensure continued use of the card.....</p> <p>Would it be asking too much that Standard Bank use the same cell number to send me a statement that shows the amount owing and when exactly it should be paid.....or perhaps use my email address....or whatever. </p> <p>It would really help me to know how much I should pay and when. I get SMS's from Standard Bank every day, unsolicited phone calls to buy Standard Bank products and emails but absolutely nothing to keep my credit card running as it should. </p> <p>Why can't the amount just be withdrawn from my Standard Bank account, much the same as ABSA manage to do with my Virgin Card....no problems with them!! </p> <p> </p> <p>I have now paid the full amount (overpaid, in fact) by transferring between accounts but the same thing is going to happen next month if I don't have a clue what to pay, or when.</p> <p> </p>
173 replies
112 months ago
Where did you put my money for 4 days??
<p>At the end of every month for the past 2 years I have had a salary cheque deposited into my account by a company via EFT from a FNB account. Shows up as a magtape credit on my account and is available in my Standard Bank account either the same day or, at the latest, 7am the following morning.</p> <p>Payment was made for January and appeared in my Standard Bank account on the 31st January. On the 1st of February, three debit orders went off for Medical Aid and Insurances and on the same day were returned as "RTD-EFFECTS NOT CLEARED" whilst my Standard Bank Service Fee was quite successfully withdrawn without issue! </p> <p>On the 2nd of February, another debit order went off and that too was returned with the same message. All of this while my account was sitting with more than triple the amount required to pay these debit orders. </p> <p>My wife put petrol in her car and her card was declined - "insufficient funds".... All of this happening while my account is sitting with money in it!! </p> <p>To add insult to injury Standard Bank now charge me for the returned debit orders. </p> <p>Further proof of a major cckup.....While this is all happening I'm getting SMS's telling me my account is R10 000 overdrawn ......where did this figure get sucked from??? How is it that suddenly on Saturday 4th of Feb everything is back to normal...what happened to the R10K I supposedly owe Standard Bank? </p> <p>Where is my credit for the incorrectly charged fees? Never mind that ...where the hell was my money!!! </p>
112 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
8 (61.53846153846154%)