RS
Raylin S
Active since Jun 2022
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Amazon SA Deliveries Failing Due to Missing PIN – No Support or Resolution
I am extremely disappointed with Amazon’s delivery process. I have placed two recent orders, and on both occasions I did not receive the required delivery PIN. I receive all the usual notifications – confirmation of order, tracking updates, and “your package is arriving today” messages – but nowhere is there a PIN provided. When the delivery driver arrives, he refuses to hand over the package without the PIN. I show him all the order details, tracking information, and notifications on my phone, but there is simply no PIN available. As a result, the package is not delivered. This has now happened multiple times. What makes this more frustrating is that there is no easy way to contact Amazon. There is no clear email address, no direct support line, and no quick way to resolve this issue while the driver is at my door. Customers are left stranded while the delivery driver cannot assist further. This process is unnecessarily complicated and is negatively affecting customers. Other platforms like Takealot manage deliveries in a far simpler and more efficient way without this kind of repeated hassle. Amazon needs to fix this urgently. Customers should not be penalised due to a system issue that prevents them from receiving a PIN that was never sent in the first place. I expect: A clear explanation of why no PIN is being sent A fix to prevent this from happening again A more accessible customer support channel This experience has been frustrating, time-consuming, and completely avoidable. Please address this matter urgently.
0 replies
7 months ago
Nedbank MFC – Where Customers Go to Be Ignored
I recently tried completing a vehicle finance application on Nedbank’s MFC online platform. The process was a nightmare. First, the system kept kicking me out when I tried uploading documents. After repeated failures, I called the call centre and chose the “online app finance” option. I called FIVE times with no answer. On the SIXTH try, someone finally picked up – only to chat casually with a colleague while I sat saying “hello” for over three minutes, completely ignored. I tried again and again but the service was just as bad. Eventually, I had no choice but to ask the dealer to complete the application from their side. It’s shocking that in 2025, with all the technology, AI, and promises in flashy adverts, Nedbank still can’t get the basics right. Service is the foundation of any business – and this is where Nedbank is failing its clients. Unless Nedbank urgently improves, they risk losing clients not because of competition, but because of poor service standards. This review is not to vent but to warn and hopefully to push Nedbank to prioritize what really matters: their customers.
0 replies
7 months ago
A Deal Gone Before It Began: How Barons VW Broke a Loyal Family’s Trust”
I have purchased every one of my vehicles through this VW dealership over the years – from my Audi to a Golf 6 GTI, a Golf 7 GTI and a Tiguan 2.0 TSI. Because of that long-standing loyalty, I never expected the shocking experience I had with the white Golf 6 GTI on Friday, 19 September 2025 @ Baron’s Woodmead My family and I were the first customers to view this vehicle. I made it clear to the salesperson that I intended to buy it. I even discussed paying cash or using finance as a way to teach my son responsibility. I asked only whether a small discount might be possible and was told that the price could only be finalised after the 80-point workshop check. I was specifically instructed to wait for the workshop feedback before anything else could happen. At no point did anyone: • Ask me for a holding deposit, • Request that I sign an Offer to Purchase, or • Warn me that if I did not act immediately the car would be sold to another buyer. This morning I phoned to check on the car and was told it was still in the workshop. Later the same day—without a single warning, deadline, or opportunity to respond—I simply received an email stating that the car had been sold to another buyer. I was never given the option to: • Match the other buyer’s offer, • Pay a deposit, or • Make a decision within a set timeframe. It now feels as though the car could have been quietly earmarked for someone else, because the process followed bears no resemblance to the transparent, professional sales practice that a reputable dealership should uphold. What makes this even harder is telling my son, who had already grown attached to the car, that it was sold without us ever being given a chance to buy it first. As a loyal customer who has repeatedly supported this dealership, this experience is both heartbreaking and unacceptable. If the real policy is “first person with cash wins,” then customers might as well stay home and race to pay online—because having a salesperson and a dealership process clearly means nothing. I call on the Dealer Principal to: 1. Personally investigate this matter, 2. Provide a transparent account of how this sale was allowed to proceed despite clear interest from the first viewing customer, and 3. Explain what the correct process should have been so that loyal customers are never placed in this position again. This is not just about one car. It is about fairness, integrity, and the treatment of South African consumers.
53 replies
12 months ago
FNB: First in Queue, Never in Service
“FNB: First in Queue, Never in Service – A 30-Year Client’s Cry for Help… Tomorrow!” To Whom It May (Eventually) Concern, After three decades of loyalty, I never imagined I’d have to chase service from a bank that proudly boasts “How can we help you?” – only to be met with what feels more like “We’ll help you… eventually.” I app**** for a credit card at your Woodmead branch on 5 April 2025. I was told someone would contact me by Wednesday. It’s now days later, and all I’ve received is silence – not even the courtesy of a “we’re working on it” or a robotic SMS. Nothing. When I took the initiative to call your credit card department myself (because clearly, initiative is something I need more than FNB does), I spent 30 minutes being tossed around like a ping pong ball between agents who either couldn’t help or didn’t know where to transfer me. Eventually, when I finally reached someone in the correct department – a small miracle – I was told to call yet another number. Is this your idea of digital transformation? Because it feels more like digital confusion. And let’s talk about this outdated document-fetching circus. While other banks (yes, Nedbank included) can simply retrieve statements from your existing accounts, FNB insists I email copies manually. This is 2025, not 2005. How on earth did FNB win Digital Bank of the Year? Was it for digitally disappearing when your customers need you? I’m genuinely baffled. Discovery Bank can approve and issue a credit card in 5 minutes – from an app. FNB? Ten days and counting, and still no feedback. Not a beep, not a ping, not even smoke signals. If this is the help you offer long-standing clients, I can only imagine what new customers go through. Your slogan should be rebranded to: “FNB: We Help… Tomorrow (Maybe).” I’m done waiting. Discovery, here I come – where service isn’t just a buzzword in a boardroom. Sincerely, A Very Frustrated (and Formerly Loyal) Client 30 Years of Banking, 0 Minutes of Service
58 replies
16 months ago
The Grinch of Online Shopping: Adidas Edition
On November 20th, 2014, I purchased gifts from the Adidas online store, expecting timely delivery and proper customer service. However, to date, I have not received any updates about my order. I have made several attempts to contact Adidas via phone, calling multiple times at 8:00 AM, 10:00 AM, 2:00 PM, and 3:00 PM over three consecutive days, only to wait over an hour each time with no response. This lack of communication is completely unacceptable from a company of Adidas' size and reputation. I then resorted to emailing Adidas and, after four days, received the following generic response: "Your case reference number is 79406385. Greetings from Adidas! I understand your concern about the order and I understand that you have been waiting for a long for the order to be delivered but please be rest assured since the tracking is still not generated therefore your case has been referred to the specialized team. Requesting you to please wait for a maximum of 4 working days for an update on the same. If you don't receive the response within the timeline, you can reach out to us." It is now clear that Adidas does not have a proper resolution process in place. As a global, multibillion-dollar company, this kind of inefficiency is shocking and disappointing. These gifts were meant for Christmas, and I am now left uncertain whether I will receive them in time. If Adidas cannot fulfill orders by now, they should notify their customers immediately and offer refunds so alternative arrangements can be made. No one should wake up on Christmas morning without a gift under the tree because Adidas failed to deliver. This is not just about the delayed delivery but about the complete lack of transparency, accountability, and respect for their customers. This kind of service would not be accepted in a first-world country, so why should we accept it while paying the same money? Adidas, you owe it to your customers to provide a service that reflects the value of your brand and the price we pay for your products. I urge Adidas to take this matter seriously. I also encourage others who have experienced similar issues to stand together and hold companies accountable for poor service. Adidas, it’s time to step up and honor your commitments to your customers. "Impossible Is Nothing, Except Delivering on Time" Sincerely, Raylin
0 replies
17 months ago
Standard Bank Home Loans – Worst Service Ever
I’ve been a loyal Standard Bank client for years, but my recent experience with their home loans department has been a nightmare. I wanted to apply for a bond extension, which means giving them more business, but the entire process has been nothing short of frustrating. 1. Website Issues: I followed all the steps on the website to apply online, but the system failed repeatedly. It wouldn’t move to the next stage, and the OTP never worked. 2. Call Centre Chaos: After the website failed, I called the number provided. I was transferred seven times between departments, explaining my situation repeatedly, only to be sent to the wrong people over and over. * When I finally reached the Home Loan Sales department, they informed me that because my bond has 20 months left, I’d need to extend the term to a minimum of six years. I agreed and asked to be transferred to the right department. * What followed was more back-and-forth, multiple transfers, and eventually being put on hold for 10 minutes—only for the call to be cut off. Key Issues: * Standard Bank's website process is broken and hasn’t been tested properly. * Their call centre system is chaotic, with no accountability or coordination. * It feels like Standard Bank doesn’t value long-term customers. Banks like Standard Bank need to catch up to digital-first competitors who have streamlined systems and actually care about customer experience. This was NOT service—it was a waste of time and energy. If this is how loyal customers are treated, it’s no surprise people are moving to new, innovative banks.
56 replies
24 months ago
Needed: Netcare Hospital's Troubling Conduct !
Urgent Complaint: Unresolved Account Issue and Unjust ITC Listing by Netcare Sunninghill hospital Account : 1010682864 | To Whom It May Concern at Netcare Hospital, I am writing to address an ongoing and distressing issue regarding the handling of my account, which dates back to 2018 and remains unresolved to this day. My experience with Netcare Hospital has left me deeply frustrated and concerned about the lack of accountability and professionalism within your institution. In 2018, my brother was admitted to your hospital for a two-day emergency stay, during which time it was agreed that the expenses would be covered by our medical insurer, Discovery Health. Despite repeated assurances, your medical staff, particularly one of your doctors, have failed to provide the necessary report to Discovery Health for payment. This report is crucial for the settlement of the expenses incurred during my brother's hospitalization. For months, I have been engaged in a frustrating back-and-forth with your institution, attempting to resolve this matter and ensure that my brother's medical expenses are covered as agreed upon. However, the doctor responsible for providing the report has consistently refused to do so, leaving us in a state of limbo and financial uncer*****y. As the next of kin who authorized my brother's emergency admission to the hospital, I am appalled to find that my name has been listed on the ITC without my knowledge or consent. This unwarranted action has resulted in a negative payment profile for me, despite the fact that I did not incur the expenses in question. Furthermore, despite my repeated requests, I have yet to receive an invoice to pay the outstanding bill. This lack of communication and transparency has left me in a precarious position, as I am now forced to pay the bill out of my own pocket due to the negligence of your institution. I am struggling to rectify a mess that I was never supposed to be a part of. It is unacceptable that Netcare Hospital has failed to fulfill its obligations and has instead chosen to penalize individuals like myself who are simply seeking resolution and fairness. This ongoing negligence and lack of accountability have caused immense stress and financial hardship. I demand immediate action to rectify this egregious situation. Netcare Hospital must take swift steps to remove my name from the ITC, provide the necessary report to Discovery Health for payment, and issue the invoice for the outstanding bill without further delay. Failure to address this matter promptly and satisfactorily will leave me with no choice but to escalate this issue further and seek assistance from relevant regulatory authorities. I expect urgent attention to this matter and a comprehensive resolution without further delay. Sincerely, Raylin Sami
0 replies
31 months ago
Suffering in Silence: My 2-Year Battle with Vodacom's Service"
Dear Vodacom Management Team, I hope this message finds you well. I am writing to express my profound dissatisfaction with the consistently poor service I have endured as a loyal Vodacom Fiber Internet customer for the past two years. Unprecedented Downtime: Over the last two years, I have faced recurring issues with my fiber internet, which have led to an astonishing 20 days without service. This unfortunate situation occurred when an agent erroneously canceled my contract, despite my one-year tenure as a client. As a result, I was compelled to redo my contract and activate my line anew. What's even more frustrating is that I was treated as if I were a new client, incurring additional charges for a new line and router. Intermittent Internet: This week, I find myself grappling with intermittent internet connectivity issues. Upon contacting your call center, I was assured that someone would contact me within 72 hours. Regrettably, this is the typical Vodacom experience. Subsequently, I received multiple callbacks, each time being told that the issue was with the technician. This lack of transparency is deeply frustrating, as I was left in the dark regarding the status of my service. Lack of Accountability: It is disheartening to anticipate that this message, much like my previous attempts at communication, will go unanswered. It is essential for customers to have a channel for their grievances to be heard and addressed. I am compelled to echo the sentiment that as South Africans, we should unite against subpar services. I firmly believe there should be legislation allowing individuals to transfer their contracts in cases of poor service to alternative providers who can seamlessly transition them within 3 to 4 hours. Such a regulation would encourage service providers to prioritize and deliver exemplary service. I urge you to take immediate action to rectify my current connectivity issues and to ensure that your customer service department is equipped to handle such matters promptly and effectively. I trust that you will give this matter the attention it deserves and provide a timely resolution. Your response to this complaint is eagerly awaited, as it will determine my future as a Vodacom customer. Wishing for an improved customer experience in the future.
262 replies
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8 (100%)