RM
Rudo M
Active since Jul 2022
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Poor Service
Absolutely appalling service from your Stanger store, poor customer service from start to finish. From failing to explain additional and optional insurances resulting a high monthly instalment to failing to keep up to their promises and excuses upon excuses. Very unprofessional. Good thing I’m within 5 days of sale and can still cancel because I would not like to deal with this company again.
58 replies
29 months ago
Frustrating service from MTN and DSV
Extremely unprofessional and frustrating service. You have to beg before you can get assistance. No one answers their line on Durban no matter how many times you call no matter how long you wait on the line or spend on airtime. Company fails to take responsibility or deliver. You failed to make the delivery time. What's difficult about answering a call to reschedule? Why does MTN even use this service provider ?
73 replies
29 months ago
Bad service from MTN
MTN uses a service provider for delivery DSV which not only fails to deliver but lies and remains uncontactable. Would not recommend ordering anything online MTN. You'll find yourself paying for something you never recieve as when you try to call MTN no action is taken against their service provider. Many Hello Peter complaints on DSV two weeks late with delivery but this is their preferred service provider therefore don't waste your time with online purchases at MTN
0 replies
29 months ago
Horrible service from DSV and MTN
Ordered from MTN who hired DSV to deliver. Agreed delivery date and time 20/11/23 and between 10-1pm. DSV driver arrives at 1:30 after I have left agreed delivery point. Lies that he called me. Lies that agreed delivery time was between 1-3pm. Leaves with my order stating they will return later and fails to return. No contact from DSV or MTN as to whether I will receive my order at all. You call them and will not even get hold of them. absolutely appalling service from both companies. I ought to cancel the order altogether before I get debited for service I never recieved. Spent half the day on the line trying to speak to someone to no avail.
0 replies
33 months ago
****MERS
These people take your money then NEVER call you. ****MERS! Never give you a settlement letter NOTHING. NEVER PAY THEM. YOUR NAME WILL REMAIN RUINED ON THE CREDIT BUREAUS IN ANY EVENT. CONTACTING THE OMBUDSMAN
0 replies
33 months ago
Alliance and Isabella Garcia are ****MERS!!!!! Don't pay them!!!!!!
If you pay these people they dont ever respond to you. You must them and their collectors Alliance Group to the Ombudsman first. At this point im convinced this is a ****. Your name will be ruined on the credit bureaus while they have your full payment and busy ignoring you.
0 replies
33 months ago
Arbour1 is one of the best.
Arbour1 in George is the cleanest, most hospitable and accommodating space I've been in that town. Charlene was exceptionally helpful and professional definitely 5 star rating. The place is absolutely beautiful, prestene well designed. Definitely visiting there again.
0 replies
45 months ago
Further failure and uselessness from DStv "customer care"
DSTV should really say if they don't intend refunding me my money which does not even belong to them. Saturday when I called I was told that the refund is being processed within 48 hours and today when I request feedback (which I must beg for) I get asked for further documents which again was not asked of me since I've been liaising with them this ENTIRE MONTH, they call me to ask me to submit certain things and then turn around and say it won't suffice. Speak to different agents every day each one more confused than the next, each wanting their own varied set of information, each time different proceedure but not a cent in sight. I've honestly had enough! This must be escalated to an ombudsman. Can only the lady who called me on 21/07/22 at 18:38 call me please. I'm slowly running out of patience
134 replies
46 months ago
useless
Awful experience with Truworths. Closing my account. I had made payment on 31st of May already, the amount went into my old truworths account as i was not told i would have a new account number if the account was re-opened. I reported the issue immediately, was requested proof of payment and delivered same in store in person to the manager who said thank you someone would contact me shortly (not a peep to date) thereafter i was harassed by sms email telephone, they just now must come to my door to ask for an amount i have already paid. I contacted them to advise again that they need to allocate the payment correctly on several occasions since may, we are now in July. Customer care confirms being in possession of my proof of payment. They go as far as confirming having received it twice and requesting both old and new account number which i also have provided yet to date they fail to make the payment but continue to call me and negatively affect my credit score. Clearly over and above sending them my proof of payment, going into store to give them my proof of payment and calling them, they still require that i go in person to their account department and make the allocation my damn self cos they are THAT useless!!!!!!!!
402 replies
46 months ago
Uselessness
Uselessness of new proportions Please note on the 6th of July 2022 I contacted offices on my mothers behalf and gotten cut off almost 3 times before i reached an Agent - Cohen Sauls whom i advised i required to be refunded the credit which was available as the account was overpaid in error due to your system not being updated when the second amount was paid. Cohen Sauls assured me that the request was processed and the amount due would reflect in a few days. I made a further call to your offices a few days later and was advised that payment would be processed within a period of 7 to 14 days. Today is the end of 14 days and I have contacted your offices again only to be told for the first time that I need to submit my ID and Proof of Bank account to enable you to make the payment. The agent I spoke to today has a hearing deficiency I had to repeat myself, transfers me to another lady who now asks for a PDF copy of ID like it's 1920 and cannot see the required information from a photo of the ID which was requested inconveniencing me further and for he first time after almost a month of dealing and contacting them they ask for proof of payment ???? When I was in possession of it they never requested it never mentioned it would be required only weeks later now want me to go 30kms to go ask the store I paid at to pull up proof of payment from almost a month ago? Why don't they request it from their partners whom they have entrusted with collecting their money on their behalf? Absolutely ridiculous service. They can confirm they see a credit but still want proof of payment or they will reject the request for a refund I was told. Is this not the epitome of stupidity? Note further that the level of incompetence of your staff is astounding and truly shocking, pretending to have customer care but going out of their way to inconvenience people just so that they can get to the end of the day, to the end of the month get paid and go home. No real effort to ensure that they do their jobs properly. Customer care is not just being sweet on the phone, its ensuring that you've made every effort not to unnecessarily inconvenience your clients as you have done to me and my mother. I'm not willing to wait a further 14 days as this has dragged on unnecessarily long already and by no fault of my own. I have done everything requested. Your failure to train your staff adequately is not my problem. An utter and complete failure to train their staff and it becomes customers problems. Surely cancellation is required. Many other service providers giving us good content and not consistent repeats.
134 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)