JE
Jaco E
Active since Aug 2022
9
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0
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Reviews
9 reviews3 months ago
Samsung / Ison experiences – Unable to Claim Galaxy A-Series Complimentary Buds
I upgraded two Vodacom cell numbers to Samsung Galaxy A26 devices. The phones are for my children, which is important context. Samsung ran a promotion offering complimentary Galaxy Buds on the Galaxy A26, A36 and A56. I attempted to claim the promotion but the Samsung Members banner required to submit the claim does not appear. Because the phones belong to my children, I do not have access to the Samsung Members banner on my own device, which makes the normal claim process impossible. I contacted Samsung Promotions / iSON Xperiences via email and phone. Despite supplying: *Invoices *IMEI numbers *Detailed explanations I keep being asked for additional screenshots, what device I’m using, and other repetitive information, instead of the claim simply being processed manually or escalated properly. This has resulted in unnecessary back-and-forth with no resolution, even though Samsung has all the information needed to validate the devices and the promotion eligibility. For a major brand like Samsung, this process is overly rigid, poorly thought out, and customer-unfriendly, especially when devices are legitimately purchased but used by children. I am still waiting for: *A manual claim submission, or *A clear, workable alternative to the Samsung Members banner At this point, the experience feels like being pushed from one response to another without anyone taking ownership of the problem. Disappointing service for what should be a straightforward promotional claim.
112 replies
3 months ago
Samsung / Ison experiences – Unable to Claim Galaxy A-Series Complimentary Buds
I upgraded two Vodacom cell numbers to Samsung Galaxy A26 devices. The phones are for my children, which is important context. Samsung ran a promotion offering complimentary Galaxy Buds on the Galaxy A26, A36 and A56. I attempted to claim the promotion but the Samsung Members banner required to submit the claim does not appear. Because the phones belong to my children, I do not have access to the Samsung Members banner on my own device, which makes the normal claim process impossible. I contacted Samsung Promotions / iSON Xperiences via email and phone. Despite supplying: Invoices IMEI numbers Detailed explanations I keep being asked for additional screenshots, what device I’m using, and other repetitive information, instead of the claim simply being processed manually or escalated properly. This has resulted in unnecessary back-and-forth with no resolution, even though Samsung has all the information needed to validate the devices and the promotion eligibility. For a major brand like Samsung, this process is overly rigid, poorly thought out, and customer-unfriendly, especially when devices are legitimately purchased but used by children. I am still waiting for: A manual claim submission, or A clear, workable alternative to the Samsung Members banner At this point, the experience feels like being pushed from one response to another without anyone taking ownership of the problem. Disappointing service for what should be a straightforward promotional claim.
0 replies
5 months ago
Momentum Refuses to Pay Out Divorce-Related Pension Claim & Provides No Legal Basis
I am extremely disappointed in Momentum’s handling of my ex-spouse’s pension interest claim arising from our divorce. Momentum is refusing to pay out, yet cannot provide any valid legal reason for doing so. My ex-spouse submitted a formal claim together with a commissioner-signed affidavit clearly stating that a Momentum Retirement Annuity (RA) was not disclosed at the time of divorce. This RA is a matrimonial asset that should have been divided according to the divorce decree and marital regime. The affidavit fully explains the omission and asks that it be read with the decree for enforcement purposes — which is standard legal practice when an undisclosed asset emerges after divorce. Despite this, Momentum simply responded that the divorce order is “not binding” on their product and that they “cannot make payment,” yet refuses to provide: *Any section of the Pension Funds Act, Divorce Act, or case law supporting this claim *Any explanation of why an affidavit cannot be used to enforce the division of an undisclosed RA *Any guidance on the correct legal process Instead of assisting or giving clarity, Momentum is leaving me with no choice but to incur additional legal costs to have the divorce decree formally amended — costs that would not exist if Momentum provided proper legal grounds or followed normal industry practice. Their unwillingness to comply with the court order, acknowledge the attached affidavit, or supply transparent reasons is unacceptable and unprofessional. A financial institution of this size should not ignore legitimate claims, especially when backed by sworn affidavits and a valid divorce decree. Momentum, please provide a proper legal explanation for your refusal, or process the payout as required. Your lack of transparency is causing significant financial and emotional strain.
53 replies
6 months ago
Nedbank Home Loans - Poor Service Delivery
On my Home Loans Account I had a "flag" that my property was on the market, Nedbank charged an early cancellation fee. After several emails, that was finally resolved. An incorrect balance was sent to the Attorneys for settlement, still struggling to get an update, more that 21 business days passed with no reply from Nedbank. Nedbank got their money, now they don't care anymore.
53 replies
28 months ago
unprofessional & useless
Quote was accepted 18/12/2023 and only completed on 05/01/2024 which is 12 working days later. Fiber Line provider did a site install. ONT is connected and working. I have a spare TP Link Wifi router which I connected to the ONT. Asked for connection details. And the response is: We have successfully placed your home Fibre line order. Wasted 45min just to have to leave a voice mail to Vox - Still no response
384 replies
28 months ago
Utterly bad service!
What utterly bad service! I traded in a vehicle back in Sep 2020. Had MotoVantage Scrath and Dent on the vehicle. The policy was supposed to be cancelled, never was. My account was still debited. Changed accounts and picked up in the DO. Trying to get my refund is a nightmare. First proof of settlement was required (with a date). The finance house settlement letter with proof of the trade-in was not sufficient evidence. Had to spend time and phone several places to get what was "required" Finally it was accepted. An email from MotoVantage stated that the refund was processed and the money will reflect in my account 2-3 days later. 3 days has passed and no refund. Blame game from department to department. Front office, Back office, Accounts, "Management" as stated in notes on the system. Never take any hearsay or email correspondence as the truth as MotoVantage are not true to their communication. I even requested all the recording to the matter at hand. Still no reply. I have 31 emails of all the requests and correspondence.
387 replies
30 months ago
Bad Customer Service
This is not the norm for me, but I am frustrated... I took out 2 Vodacom contracts for my children, on the same date. I was able to upgrade the one number but not the other in September. The second number needs to be corrected for early upgrade (back office). I requested it to be done to enable me to upgrade. Till date, it still has not been done. Phoned again this morning with the same answer, upgrade can only be take place in December, when the contract is set to end. Vodacom, is this what you call good customer service? Very bad experience.
382 replies
44 months ago
Worst Customer Experience I ever had
I bought a Gizzu GPS300 from CaCell. The device is not working as it is suppose to, for the intended use. To power a 16ch Hikvision DVR with 9 cameras connected and a 24" JVC TV screen, uninterruptedly! I wanted to connect an additional 24" Dell Monitor. The power station is not even running the Dell Monitor alone, uninterruptedly! The device went back to the supplier, but they cannot find the fault, running the "same" setup. The supplier would have contacted me, which they have not done to date. According to the report, they ran it on a 2 hour cycle. Yes, the unit runs for 2 hours correct, after that it depletes... Tested it myself over the course of several days, and the results where the same every time. The unit was collected Monday the 18th of July. The supplier did not give any feedback / did any fault finding, till the morning of 21 July when I followed up... (bad for a customer to follow up) Waybill was created on the 25th for delivery of the Unit, only received it on the 28th. Wonderful customer experience, isn't it... The power station is still under it's 1 year warranty. CaCell does not want to refund me. They ignore all communication to them.
0 replies
44 months ago
Unhappy Customer CaCell
I bought a Gizzu GPS300 from CaCell. The device is not working as it is suppose to, for the intended use. To power a 16ch Hikvision DVR with 9 cameras connected and a 24" JVC TV screen, uninterruptedly! I wanted to connect an additional 24" Dell Monitor. The power station is not even running the Dell Monitor alone, uninterruptedly! The device went back to the supplier, but they cannot find the fault, running the "same" setup. The supplier would have contacted me, which they have not done to date. The power station is still under it's 1 year warranty. CaCell does not want to refund me. They ignore all communication to them.
0 replies
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9 (100%)