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Nancy L
Active since Sep 2022
2
Reviews
0
Industries
Reviews
2 reviews
Stangen
3 months ago
Disappointed
I have been reading the reviews warning people about King Price Stangen, and today I find myself in the exact same situation. It honestly feels like the clients are the employees because I constantly have to follow up myself just to get updates on the progress of my claim. For the past month, I have been given the same excuse — that they cannot get hold of the hospital where my mother passed away to confirm her natural death. Now I am being told they will send an investigator, which will clearly delay the process even more, especially since investigators are supposedly “not available.” This is extremely unprofessional, insensitive, and distasteful during such a difficult time. How are people supposed to trust a company like this to take care of their families when they are no longer alive? People invest in these policies for peace of mind and security for the future, but experiences like this are honestly frightening. Why is it so difficult to pay people when they need assistance the most instead of giving them the runaround?
2 replies
Makro
6 months ago
Paid off account
On 15 December 2025, I paid off both my Makro credit card and my Makro loan account. I was informed that both payments were mistakenly made into one account and that I would be assisted with transferring the second amount to the correct account. I also requested that both accounts be closed. Since then, I have been following up with RCS continuously, yet my account has still not been closed, and payments are still being deducted. I have comp**** with every request made by RCS, including sending emails to request account closures, submitting proof of payment, and calling almost daily. I was also instructed to visit a Makro store, where I was rudely assisted by customer service staff. Thereafter, I received an email and SMS stating that my account is in arrears—an issue that no agent has been able to locate or explain. This is extremely concerning, as this error may negatively affect my credit record for a debt that does not exist. I am very disappointed in Makro’s handling of this matter. As of today, the 26th, I am still waiting for feedback regarding the status of my account closure and my refund. I request immediate assistance to resolve this issue without further delay.
3 replies
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