NL
Nancy L
Active since Sep 2022
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Paid off account
On 15 December 2025, I paid off both my Makro credit card and my Makro loan account. I was informed that both payments were mistakenly made into one account and that I would be assisted with transferring the second amount to the correct account. I also requested that both accounts be closed. Since then, I have been following up with RCS continuously, yet my account has still not been closed, and payments are still being deducted. I have comp**** with every request made by RCS, including sending emails to request account closures, submitting proof of payment, and calling almost daily. I was also instructed to visit a Makro store, where I was rudely assisted by customer service staff. Thereafter, I received an email and SMS stating that my account is in arrears—an issue that no agent has been able to locate or explain. This is extremely concerning, as this error may negatively affect my credit record for a debt that does not exist. I am very disappointed in Makro’s handling of this matter. As of today, the 26th, I am still waiting for feedback regarding the status of my account closure and my refund. I request immediate assistance to resolve this issue without further delay.
168 replies
5 months ago
Bad service
I’m extremely disappointed with the service I’ve received from Rain. On Saturday, 1 November, I paid R625 for my November bill, just as I’ve done every month without fail — including my payment of R625 on 25 September. Despite this, Rain claims I still owe money for November. Without any prior warning, they disconnected my service, saying my payment was overdue and that it would only be reactivated once I paid again. When I asked where my recent payment went, I was told it was successfully app**** to October — yet they still refused to restore my service until I made another payment. I was forced to pay again just to continue working, as I rely on this service for my job. This was unfair and financially disruptive, as I had to use money meant for other essential expenses. When I called to raise the issue, all I received was a simple “sorry” — no real solution, no accountability. Customers shouldn’t have to suffer or lose money because of technical or billing errors on Rain’s side. We deserve compensation for the inconvenience and financial strain caused. This kind of poor service is exactly why so many people end up canceling.
284 replies
6 months ago
Bad customer service
Dear Buco Customer Care, I am writing to formally lodge a complaint regarding my recent experience at Buco Honeydew, managed by Hans. I purchased a tin of black paint from this store, only to discover upon opening it that the paint was grey despite being clearly labeled black on the tin. I subsequently drove approximately 15 kilometers back to the store to return the product and report the issue. During my visit, I was informed by the store staff that I was not the first customer to experience this problem and that it had already been escalated to management. However, I was assured by Hans that he would personally follow up with the supplier and contact me with feedback. It has now been over a week, and I have received no response or update from him. This lack of communication and accountability is highly disappointing. I believe I am entitled to compensation for my time, petrol costs, and the inconvenience of having to take time off work to resolve an issue that appears to be known but unaddressed. Furthermore, I would recommend that Hans receive customer service training, as his handling of this situation reflects poorly on Buco’s commitment to customer satisfaction. I look forward to your prompt response and resolution to this matter.I shall provide videos and pictures upon request. Disappointed and annoyed. Sincerely,
0 replies
23 months ago
Bond issue
I am highly disappointed with this bank.In March I went through the process of requesting for a payment holiday for my bond due to non payment from my employee as I was going on maternity leave. I was granted 25% for 3 months helped by Mr Thato Mobeane which he had made an error and recorded 2 months. I went back to Nedbank and he rectified this however in the month of May both the arrangement and the initial bond went off. This has caused other debits that I had made plans with to bounce incurring interests and has left me with nothing I can't even buy essentials for my home. I was told it would be refunded in 5 days but still have to keep calling with no straight feedback.I sent an email to Mr Mobeane and to Moratorium but no response! I'm annoyed and disappointed and will make sure I bank with someone else.
0 replies
28 months ago
False advertising
Good day I purchased couches on the 24 December 2023 and understood that it was during festive season and overlooked the assurance as per the franchise “same day delivery” however even after that till today 8 JANUARY 2024 I STILL HAVE NOT RECEIVED MY PACKAGE!!!!!I believe Lewis stores DO NOT make their clients a priority.This is false advertising!
384 replies
28 months ago
Credit bereau
Good day I have been trying to contact the NCR with no hope at all as all lines are none existing.Im trying to apply for credit but im told im under debt review when im not and this should have been cleared as i recently app**** and was approved for a bond but at furniture stores im told im still flagged.
0 replies
33 months ago
Poor food
I want a refund for the poor food delivered to me.The bun was stale and almost rotten.Falling apart when lifting it.How disgusting and how do you serve people such kind of food.False advertising on how the food really looks. I would like to post a picture of it!!
0 replies
40 months ago
Cancellation
I paid up my contract with vodacom in 2018 and received a paid up letter. The account is still reflecting that it is in arrears now on 2023. I have been trying to get hold of them however the lines are always busy. Right now clmy credit record is affected by this and nothing is being resolved.
264 replies
44 months ago
MY ACCOUNTS ARE IN ARREARS
Around 3+ years ago I ran into some financial trouble, which put me on the path to debt relief through Debt Busters/Smartcents/Hyphen PDA. Well I recently found out that I have been red flagged and put under debt review. Due to Debt Busters/Smartcents/Hyphen PDA not managing my accounts properly there's amounts owing on 2 accounts which they've just never paid and one of the financial institutions being African Bank is in arrears with an amount of R27000.Ontop of which the've been debitinf my account in order to disperse these unpaid funds every month with no fail or delays. I would like to request for help for this company to pay my arrears as per the agreement asap. I do not recommend this company to anyone who is under financial trouble they are a scam and rip off. The customer service is a disgrace. No one assists what so ever. Debt Busters is just there to take peoples money and drown them in more troubles. People stay away form Debt busters they SCAM!!
61 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)