BM
Bev Moss-Reilly
Active since Mar 2010
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
GFS go slow
If there were minus stars, l would have opted for them. 1 star is too much. What a disaster and an excuse for a courier company. What a joke that they call themselves express. They're on a go slow. Customer service is a joke. Do not use these people unless you want stress and aggravation.
0 replies
4 months ago
Pick n Pay A PLUMBER'S DREAM - SERVICE UP TO S**T
It is no surprise, given the passing of Raymond Ackerman, that Pick'n Pay is fast seeing its demise! This WhatsApp was sent on Friday via your WhatsApp line, which does not work. Of course, in keeping with Pick'n Pay's lack of service, there was no response except to repeatedly choose from a menu. Looking at the till slip I have in my possession, I thought I might be able to send you this shocking account of my experience via your website. As that too couldn't be found, I thought I would write to the head office. Raymond Ackerman must be turning in his grave. He did not deserve this legacy to be left behind. He didn't toil for nearly 60 years for this. I am not surprised that his children have mostly pulled out. What a shame. My WhatsApp: Sent a week later after not getting a response: "Today I had the absolute worst customer service experience, or rather lack thereof! Pick'n Pay Liquor Store in West Coast Village, Sandown Rd, Sunningdale, should be shut down immediately. I went to buy some bottles of wine and champagne. Not being fami**** with that particular store, I needed assistance finding a specific champagne, locating the dry rosés, etc. I had to hunt for someone to help first. There was absolutely no manager, and besides the cashier, there was only one guy who knew nothing. He said that there was no champagne in the store. I walked around, put 5 bottles into my trolley, paid, and left the store, vowing never ever to return to that one ever. In fact, I can't say that I am too keen to go to another Pick'n Pay liquor store. I will buy the rest of what I require elsewhere. I have never come across any store with almost no staff on the floor; the one that was there knew less than nothing, and there was no manager around to assist. It is no surprise that Pick'n Pay is falling apart. Raymond Ackerman must be turning in his grave. I have a SmartShopper card, which I may even delete from my phone. It wasn't just the worst experience of any Pick'n Pay store or the worst experience of the week; it was the worst experience of any store I have ever been to in my life. You really need to get your store up to speed or close it right now before Christmas, as you are going to get a shocking name from all who risk entering this disgusting store. I'm not surprised it was totally empty. There was one cashier. No surprise. It all adds up. That store is a recipe for disaster. There is so much competition out there that nobody is dependent upon your store!" Pick'n Pay cannot ride on its name, nor does it have the monopoly on the market. Checkers, Spar, and Woolworths offer the same as Pick n Pay, with service that is incomparable. It was a shocking experience. I will never go back to your store. Still no reply so I followed up with the following which was also ignored: Why am I not surprised that I didn't get a reply? Not even an apology! Clearly indicative of the ethos of what Pick n Pay is now all about. At the very least an apology would have been appreciated. Refer to Hello Peter! ( Sent a week ago) Today my spouse shopped at the Tableview Pick n Pay for groceries. A stuff up was made at the till by the cashier. My spouse had to accompany the supervisor to the front desk to get it sorted. The supervisor and an assistant stood talking in Xhosa. My spouse asked three times what the problem was and they ignored her and kept talking. So—Pick n Pay is fast becoming a plumber's dream.
53 replies
40 months ago
Takealot......of ****
Wow! Have we taken a lot of ****!!!! My advice to everyone is do not place a large order all at once from Takealot and do not order anything in the hope of it coming in time for Xmas. In early November l placed an order of 41 items so as you can imagine it was a sizeable amount. How it has gone is as follows: I have received several notifications about the delivery arriving on the day so l waited in and they didn't arrive. I was notified twice that my order was lost. Then l was notified that it was handed to an incorrect courier. One couldn't make this **** up if one tried. While l understand it is a very busy time of the year, our unemployment rate stands at 45% . Doesn't it make sense to take on more staff. It doesn't stop at this. I received 5 items one day and 1 item a few days later. I await 35 more and l am not going to tolerate receiving them in dribs and drabs. This is not even a joke. I think Eskom is even functioning better at the moment. They don't even deserve 1 star. That is generous. They should be rated sub zero. I have never had such terrible service from any company. They don't deserve further custom from me at all. On Friday l called Customer Service. The person l spoke to said she would send this to top management as she understands the severity. Today is Monday and they have had all day but nobody has got back to me. Had l not paid upfront l would have told them where to go. There is no continuity with their customer service agents. Forget sending emails as you have to repeat the same story each time. They write back and ask for the order number that is in the subject line. How do companies of this size manage to stay in business. This must be happening to many people. It is unacceptable on every level. I would strongly recommend that people stop supporting this Mickey mouse excuse of a company. If they are resting on their laurels thinking that they have the monopoly of the market, they have made a huge mistake. They are going to see their bums if they continue like this. I am extremely angry, upset, disappointed and actually disgusted by them. If they can't cope they should close their doors. The least they can do is keep in regular contact with customers. Nothing makes me want to ever support them again. People, if you want reliable service -DO NOT USE THIS COMPANY unless you have time and patience to handle this 5th world ****. I am so done with them. If people know what is good for them, do not order from them. Their only promise and guarantee is **** SERVICE.
0 replies
41 months ago
Buffalo and Shein are being dishonest!
A few months ago, I would have said that Shein & Buffalo Logistics work so seamlessly and efficiently together. They have overcharged me, and every email and phone call has been ignored. As money is very scarce these days, On principle, I will not let it go. They need to reimburse me and as much as I send proof of payment, I am just ignored. A business with bad service that robs people should not be supported.
0 replies
41 months ago
Takealot tumbles as they rest on their laurels
I am a more than regular customer at Takealot. I spend an enormous amount of money with them all the time. Lately, I am finding that they are dropping the ball. I know that the Black Friday / Cyber Monday and Festive season are all putting excessive pressure on them, but they don't seem equipped with the infrastructure to cope with the influx of business. They should be well prepared, knowing what to expect. I ordered an Android Smart 40" TV, and the driver parked way down the road when the order arrived. I had to go to his van to fetch my order. The TV was only one of the products. The driver said it wasn't part of the order. I insisted that it was and got him to unpack his van, and there it was. I brought it inside, and the box said 40", but my spouse said it looked smaller than 40". We took it out of the box and measured it, only to find that it was 36". We feel cheated and robbed. I contacted them, and it just wasn't adequately dealt with. The customer service skirted the issue and acted dumb. I feel irritated and frustrated as they are not getting my point or pretending not to. It is difficult to deal with them as they are not addressing the issue. They are willing to collect and refund me. That is not what I want. I want a genuine replacement of a 40," but they will merely send the same box back. That is false advertising. I told them I would want them to measure the TV, but they are playing dumb, so the communication issue is a problem. I feel so ripped off.
0 replies
43 months ago
Do not ever use this excuse for a courier.
If there was a sub zero star, l would not have given it a 1. That is far too much. I would never recommend them. They notify you that they are coming and don't arrive, can't find the address and then send the package to Kimberly of all places. No communication. Effing useless.
0 replies
43 months ago
Do not use this company ever
Can't you get a simple address right?? Do you have *****s working for you!!!! *** First it was Kimberly now DE AAR. Are you guys smoking your socks. My address is Khaya Karma 3 Trinity Crescent Parklands North Cape Town 7441 What the F is so difficult about that. I even sent Craig a pin location. How are you in business? You clearly won't be much longer. Total idiots. Re: PS12DCEC9C1D [zaslat#324942] You should be so embarrassed. Bev Moss-Reilly
0 replies
55 months ago
1 star is too much for Grabitall
1 star is too much for Grabitall. They are absolutely horrific to deal with. You can't speak to a person, their Whatsapp has nobody manning it. Emails get auto replied to with a Ticket number but that is how far they go. I been trying to liaise with them since July and am getting nowhere. The one order never arrived so I requested a refund which still hasn't come. The next product was a misrepresentation on the advert. It was substandard and nothing like how it looked. I keep on emailing. The very odd response tells me that they are looking into it. That is where it ends. They are incompetent, inefficient, inept and uncommunicative and have zero idea of service. The market is so competitive with similar platforms that Grabitall is doing itself a huge disservice. They may as well close their doors. I want my refund and nothing more to do with this useless company and will never recommend them.
0 replies
56 months ago
Medipet is simply pawsome!
This is the absolute best Pet Medical Aid. They are prompt and efficient and extremely helpful and pleasant to deal with. They show genuine care. Thank you Kerry and Marie. You guys are pawsome!
53 replies
56 months ago
Well done Caffeluxe
Not only does Caffeluxe offer a diverse range of products, but their service is outstanding and their prices are excellent. I ordered quite a few coffee pods. Not only were they delivered the next day but they are outstanding value for money and delicious. Good service is rare and that's why Caffeluxe deserves a huge thumbs up.
0 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
17 (73.91304347826087%)