MF
Melicia F
Active since Oct 2022
27
Reviews
0
Industries
Reviews
27 reviews8 months ago
REFERAL PROGRAM **** AND SET UP TO TO THEIR ADVANTAGE
I completed the online form on Debt Busters after having had a few lengthy conversations with a friend who has already completed Debt Review with Debt Busters. She having been with them for 5 years did not know about their referral program neither did I. Hence, she referred me to the website. Once my account was created and I went through the assessment etc I started looking around on the site and saw the referral program I immediately emailed the person I was dealing with Lizzy Bokaba and explain this to her and said who referred me, she then asked me for the ladies Full name, ID no, email address which I supp**** then a few days later asked for a copy of her ID all this giving the expectation that the referral bonus would be paid out nothing of this might not be paid or process wasn't followed etc. Then a week or two later I follow up and I am told the link was not followed which is the process. My problem with this is 2 people speak to you as introduction no one asks did anyone refer you, as a client of theirs you are not told about the referral link and how it works if you don't see it on the website you don't get it. This question is not on you the application form nothing. This referral bonus is set up in a very sly way. The first question should be has one of our previous clients referred you and this should be on the application form etc not something you find out after the fact once you have an account and done your telephone assessment etc. This is extremely disappointing to think you were represented so well by a previous client and she looses out on bonus payment and then I loose out on it as well because it was not explained to me it is making me think twice about the ethics of the company especially seeing that I asked Lizzy who I can escalate this too and 2 weeks later I have received no reply. I think it is only fair that the referral bonus be paid to both your previous client and I we should not be help responsible for internal process and the fact that your employees who I spoke to in the beginning did not explain this refeal bonus to me
159 replies
9 months ago
HARRA*****T OF DEBT REVIEW CLIENT
Good Day I have gone under debt review and ABSA has confirmed this and accepted this for my credit card, my loan and cheque account. For the last 3 weeks I have been receiving calls from your company on a daily basis and explaining the same thing. Today Im laying a family member to rest and the same thing happens. I am being harassed at this point by Strauss Attorneys and its causing me enormous emotional stress and affecting my family life. I can not be held responsible for the miss communication between yourselves and ABSA. Can you not update your system. I even received a welcome package from ABSA for being a distressed client. If I will be checking into what my legal rights are so I can take this further.
53 replies
10 months ago
Pensioners Forced To Pay Cash Instead of Using Medical Aid
I signed up for Discovery Flexicare Plus for my mom and I 3/4 months ago just to learn my debut order never went off. No one was then able to assist me so I signed us up again this month now I get a debicheck just for me. Ended up having to pay for my kom to see Gynea. Not even when I offered ro pay all 3 months installments in one go so my poor mom didn't have to start a new waiting period were they willing to assist
53 replies
10 months ago
Voucher Unredeemable
I have a R1500 voucher expiring 2027. But everything is down. Website mo social media nothing
0 replies
26 months ago
NO FOOD RECEIVED, DRIVER ALLOCATED A TIP TO HIMSELF AND NOT ELIGABLE FOR REFUND
I placed a order on Uber eats and the driver went to the incorrect address after 8-10 minutes of up and down messaging and calling the driver he decides he is done and marks the order as delivered and ALSO ALLOCATES A TIP TO HIMSELF and switches his phone off. I immediately logged a call to which I received a response form Uber that the refund has already been processed and I should wait a few business days. Today I follow up because its 5 days later and now, a new agent says this order is not eligible for refund because the driver got in contact with you, excuse me, so I pay for food I didn't get, I wasted airtime up and down calling and messaging your driver he allocates a tip to himself, which is ******* and *********. And now I have to deal with a customer service agent who keeps saying not eligible for refund no response required and closes the case every time.
0 replies
28 months ago
HEARTLESS!!! CHRISTMAS RUINED
My family and I have been sitting stranded at a garage since last night because my African Bank My World Account was placed on hold without any notification to me and dispte me being at the Tokai Main Road branch yesterday, African Bank customer service is not available after hours so I had to wait till this morning to contact them, Lerato Thema and her team has assisted me as far as they can but the team that has to take my account off hold seems to not care, that neither myself or my family has eaten since last night, we sitting in a car because I cant make the payment to get the accommodation keys and tomorrow is Christmas we cant do our last Christmas shopping. How is it that such an important department how litrally hold people's livielyhood in their hands doesnt work weekends, public holidays and does not even attend to queries that are escalated from their customer service and on top of that my card was issued yesterday and no one mentioned one at the branch that their are issues they took my finger prints and everything.
516 replies
29 months ago
NEDBANK NO SUPPORT TO THEIR OWN CLIENTS.
I bank with Nedbank I was advised by them to open accounts to build a credit history today I apply for a car and I am told declined. I have no arrears, no payments has been missed I have a cash left over of R15 000 plus each month, but my own bank is declining to assist me. Then I apply for a concolidation loan thinking if I consolidate maybe then they will assist because then it wont be "too many" accounts and then I get declined there as well. So I know my credit score is low but this is because I had no debt on my name for quite sometime. If your own bank doesnt want to help then what are you suppose to do
0 replies
31 months ago
Woolworths Store Card Issues
I have a Woolworths account and for the second time today, I tried purchasing on it and it does not work in store. I transferred the cash for what I wanted to buy onto my Woolworths Account and when I got in store the card would not work. This after purchasing on the card last week. I then ended up having to pay cash again for the items. How embarrassing trying to explain and even on my App show the stoe assistant I have the credit available and show the payments I made for the items I wanted to buy. But they could do nothing. Now I am out of pocket!!!!
131 replies
34 months ago
Great Experience With Ordering From Snatcher
I ordered 3 products from Snatcher and the process was effortless, items came on time and items was exactly as described on the site
60 replies
35 months ago
NEW ACCOUNT VOUCHERS IS A ****
I have had a Truworths account since last year June. Witha R500 Credit. When opening my account I received all these vouchers for purchases however have not been able to use most of them because of the credit limit. My account is paid every month via debit order and sometimes I make additional EFT payments. When I called in to ask for a credit limit increase I was just told no sorry it happens automaticaaly but to date nothing yet and I missed out on all the vouchers for opening the account. Having no debt except my truworths account and no credit limit increase and the lack of assistance from Truworths to look at my profile manually I am led to believe the vouchers they offer you when opening your account is a **** to get you to open the account. Why offer you these vouchers if you can not even make use of it and if you pay in the difference to use the voucher they list you on the credit buarea as going over your credit limit and this effects your credfit score negatively
265 replies
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1 Star
25 (92.5925925925926%)