AW
Audrey W
Active since Nov 2022
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
REGRETTABLE PURCHASE
Purchased a tv yesterday from Makro Montague gardens, been trying to register the warranty since purchasing the TV, i tried calling the number on the warranty card, the call just ended i had assumed that it was out of office hours and left it to the call the next day. I've been trying to get in touch with someone from Skyworth for assistance, for the ENTIRE DAY !! I've tried 4 DIFFERENT NUMBERS - no one exists to assist !! The call just drops or the voice recording says you reached us out of our business hours which is ACTUALLY 16H30 i've been callimg since 09h00 this morning. Feels like a purchase regret !! Someone needs to email or call me to register the TV for warranty, i will not be held accoutable should anything happen to a device that your company website or call centre does not assistance with warranty registration
0 replies
5 months ago
Disgusted
Regrettable lunch decision Ocean Basket Table Bay Mall Dissapointing from the moment we walked in, right to the time we were seated. When we arrived along with 2 other customers we waited to be seated with NO Staff at the entrance to welcome or direct you to a table. After I had asked loudly do we need to seat ourselves the "manager" came from behind the counter, "apologizing" only to be treated like a naughty school child the entire time of our visit. The so called manager Wayne was abrupt and unfriendly, we called him to our table for a simple request, but he was annoyed and irritated whoch was visible in way that he spoke to us. The manner in which he spoke to my dad was utter disrespect!! It's actually shameful. But after watching Wayne, I noticed that he has a different approach to all customers, one couple walked in and he escorted the couple to their seats with the waiter? Why though? The cooler has NO stirrer and the waiter had to b called and he instead brought a dessert s**** which still served no purpose to enjoy tgw drink The managers need to learn to be more customer friendly, and that yiur approach towards your customers if the customers complains, needs to remain neutral, you suppose to try to remedy the visit before the customer leaves. Not mistreat the customer
0 replies
5 months ago
disgrace
WHAT A DISASTER !! I just came from the Clicks store in Bayside, and the service or let me rather say the lack thereof is heterosis. Firstly, the cashier Nosipho, is sitting on a chair that is much higher than the counter, her entire body language shows that she does not want to be there, sitting and yawing while helping customers, I was watching her as she was the only one on counter, the other cashier was packing out chocolates because the asile walking up the cashiers was VERY LOW !! TOO LOW for my liking - it looked more like Clicks was doing a out of business sale. Back to the cashier while she never mindedly did my transaction, she burped loudly not even hand in front of the mouth or a excuse me. no thank you, after the sale was done. Like a robot just called to the next person. Like c'mon man - there is so many people out there looking for employment, why are we running our businesses with people who clearly show that they do not want to be there. I assumed that it was only her behavior but when the other cashier came because the queue had been building up - it was the EXACT SAME BEHAVIOUR !! so clearly @ Clicks your Customer Service training needs LOTS of work #BlackFriday
0 replies
5 months ago
Lack of service
Disgustingly disappointed, on my recent visit to your Table Bay Mall branch on Sunday 9 November, it was complete DISASTER !! Myself and my mom walked into an empty store, no one at the door to greet the one employer that we did happen to see was to busy figiting with the shoes on the shelves and singing to herself then worry about the customers who was near her. Not one single person came to over help, no 1. eventually I happened to see that there were 3 staff members in the store, I called out but my call fell on deaf ears because everyone was too busy with their own thing. We helped ourselves to the shoes my mom wanted 2 pairs of sandals that prices R1200+ - when we went to the counter to pay - guess what ?? FULL OF EMPTINESS !! There wasn't a soul to assist, on walking out of the store a staff member saw us coming from the pay counter but did not even greet or ask how we can be helped. It is so dissapointing that on a quiet sunday afternoon that this is the service your customers get. Your staff have ZERO customer service skills and are NOT interested in attending to customers in the store.
0 replies
7 months ago
Woolworths difference shopping experience
Woolworths Table Bay Mall - 28/09/2025 Shout out to the gentleman at the Food Counter, and his side kick, you guys make a mean team, the "chicken" line on Sundays is always a crazy experience, but the two of them managed the queue checking in on the customers who were waiting and giving continuous updates, the friendliness and efficiency really took our minds away from the waiting times. After the chicken eventually came out, he was his same perky friendly self, apologizing and thanking customers for their patience with every chicken he handed over :) That truly was the Woolworths difference experience .. On another note, I'd like to mention that the lady who was doing the dash shopping, she was extremely rude to him, after he politely just explained that there was customers before her at the counter that needed to be helped. She continued to patronize him whilst there were customers in the queue. She left, saying something terrible to him in her own language, which i personally feel was really not necessary, he was not even rude to her.
0 replies
7 months ago
uPGRADE
What a disappointment, the famous "home of the whooper" yes maybe 10 years ago, because the soggy burger with the "side of salad and potatoes, so beautifully advertised was apparently only garnish. The gent told me after i asked him "I" me the customer should have asked for it to be on the side / but then why falsely advertise a side when it's in actual fact not one ? The masala steak sandwich was so tiny, with no chips, it was more a fancy cucumber sandwich with steak pieces that were so rough, it wasn't great at all. The double thick milkshake was syrup and milk !! then because we had to wait 35 minutes for our "great" order, we went to the bakery - OMG what a disaster even worse the chocolate cake slice was so dry - looks are very deceiving, lucky for us we bought extra pizza at PIZZA - WHICH SAVED THE DAY
0 replies
7 months ago
App ****
Website beautifully and confidently boats about placing your order on the app, this is my second attempt and the placing order screen is just hanging and hanging - so how long does it take to contact the restaurant for the order ? The 1st attempt I got an email that my transaction timed out !! neither of the the 2 times it was my fault as alleged, I am now attempting it for the third !! Extremely frustrating and annoying, my suggestion remover the app until the glitches are fixed. And i can bank on it that the restuarant will be EMPTY should i go there myself
53 replies
11 months ago
Customer Service does not exist
I gave customer feedback on Saturday 3 May for the terrible service i received at your Canal Walk branch, it's 4 days later and no one from Mc Donald's have even made an attempt to contact me to remedy my experience. Customer service is clearly a behavior issue
0 replies
11 months ago
Regretting becoming a TFG customer !!!!
I have been harassed everyday for the past week for an "overdue payment " on my account, while I made payment on my account on the 25 April 2025 already. I emailed the customer services department, forwarded them what they requested and 2 days later still no response from them. This morning again i receive an email for payment and my account is at risk - for what ? when payment was already made - i sent another email still no response. when all that needs to happen to to allocate my payment to my account i dont understand what is so difficult about it - and all this is going to negatively impact my credit score - which is not my fault !!!
0 replies
30 months ago
Vodacom not interested in new business
Extremely Dissapointing and tideous process. I first app**** online on 30 August 2023, i received the automated text with reference: 469W4H, and that I would be contacted in 24 hours. No response. I reapp**** again on 24 October, again reference YLSBQO. I then called in on the 24.10 @ 1410 and dealt with Shamielah who advised that she did not pick up my application and that she will have to recapture, I didn't have a problem with it because at least I knew now that someone was doing something. Whilst we waiting for approval, Shamielah told me that my application had to he vetted and that I needed to send through documents. I emailed my documents on 27.10 Again I did not get a response, again I called back on the 3.11 only to be told I must send it to another email address: vadmin@coactivate.co.za, after sending the documents I received a reference number once again reference: 35895001 Once again just the promise for a call back. And yet to date still no call. How difficult is it to make a call? Surely vodacom is in need of new business? Or are the new generation not part of their customer base. If I've made the wrong decision to choose vodacom, then please have thr decency to say so. And I will gladly take a contract with another network .
262 replies
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