KK
Khanyisa K
Active since Jul 2023
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
SECURE CHAT CUSTOMER SERVICE IS EXTREMELY POOR
I logged a card dispute and ***** ticket on the 19th of Jan 2026 at Brackenhurst branch. I got my reference numbers successfully on mail. I went on my banking app this morning to check the status of my tickets and I had “no open cases”. I then realised that I had a transaction of R200 that was debited from my account and I tried securing a chat to explain my issue. The first agent I got through to told me that it’s a “fee for unpaid debit orders” which doesn’t make sense to me because I do not have any debit orders linked to my account and I CLOSED MY CARD on The 19th. She couldn’t explain what the fee was for and transferred me to another agent Nelisiwe. She’s also explaining what I don’t understand and I kept asking for clarity. She rudely disconnected our chat and transferred me back to the department I was in before I got through to Xolani and he Confrenced the Nelisiwe for them to both leave the chat and transfers me to someone else. I need to know what charge fees am I paying for with no one being able to give me a clear explanation. I switched to FNB 6months ago with hopes that I’d get exceptional service i am really disappointed.
56 replies
11 months ago
Worst experience for a FIRST TIME
Not happy with the service I got from the from the waitress in Mulberton. Waited 40min just to place an order for drinks on arrival. The waitress looked very clueless about the menu, when I asked for clarity she said the things I want are not on the system but they were clearly ON THE MENU. You order a simple drink and she brings it without a glass. Had to wait 15-20min just for a glass. She really made my experience bitter.
0 replies
14 months ago
REFUND HASSLE
I took a month-to-month home router with MTN, a consultant made me understand that I can cancel this contract anytime because its 'pre-paid'. I skipped a few months not paying and not receiving data (understandable). I then paid my subscription of R452 on January 25th with hopes that id receive data on the 1st of Feb. Weeks passed and i made a follow-up. I was told my subscription was cancelled because of nonpayment so the account is 'non-existent' they can't load data. No one sent me communication to inform me that my subscription is cancelled hence i went ahead and payed without communicating first. I asked for a refund, and it's been a hassle.
71 replies
14 months ago
BILLING DISPUTE
I took a cellphone contract with Telkom in 2023, my agreed installment was R959+R428.75. I realised that I've been charged R2000-R2800. My instalments have never been the same since 2024. I've been calling and sending emails to customer service asking for my Payment History statement
0 replies
15 months ago
POOR SERVICE
I am extremely disappointed with the service I received from NANDOS Sandton City today. My ETA for delivery was 12:25 for an order i placed at 11:30. 13:00 I still hadn’t received my order. I called the Store and I was told the driver left the store before 1pm and he just dropped off my order, but I still couldn’t track his Whereabouts on the app. I took it upon myself to use MY petrol during working hours to drive to the store. I got to the store and I was told the driver just left I should go back to meet him there. I refused and told the lady assisting me that I’m not going to leave the store without my food. I had to wait another 45-50min (office hours) to get the food . I was then informed the driver had to go back to the office to get the food so I won’t be getting my delivery fee back. When I got to the office the Receptionist told me no one dropped off anything /came back to fetch anything. My PeriTato was extremely DRY I asked for extra source on my chicken and that was not done as well
53 replies
15 months ago
PATHETIC SERVICE NANDOS SANDTON CITY
I am extremely disappointed with the service I received from NANDOS Sandton City today. My ETA for delivery was 12:25 for an order i placed at 11:30. 13:00 I still hadn’t received my order. I called the Store and I was told the driver left the store before 1pm and he just dropped off my order, but I still couldn’t track his Whereabouts on the app. I took it upon myself to use MY petrol during working hours to drive to the store. I got to the store and I was told the driver just left I should go back to meet him there. I refused and told the lady assisting me that I’m not going to leave the store without my food. I had to wait another 45-50min (office hours) to get the food . I was then informed the driver had to go back to the office to get the food so I won’t be getting my delivery fee back. When I got to the office the Receptionist told me no one dropped off anything /came back to fetch anything. My PeriTato was extremely DRY I asked for extra source on my chicken and that was not done as well
53 replies
16 months ago
It’s a hassle cutting ties with CARTRACK
I cancelled my contract on the 25 of November and I was informed id have to pay my contract on the 27th of December, I’ve been struggling to dispute this because I don’t understand how do I pay for a contract that I’ve cancelled with no Arreas. I’ve been getting different information from every client services agent I get in contact with, I then received a call from the client service TEAM LEADER after writing on hello Peter a week ago and she told me my contract is pre paid, I won’t be liable to pay in December because I cancelled it with all arreas paid. Car track has been trying to debit my account since the 13th of December (my debit date is the 27th). When I ask what this is about they telling me I’m liable to pay December installment for January Cover. I’ve been asking for the recording where I spoke to the team leader and they refusing to provide me with the recording. Can I also have my policy documents. I want to escalate this to the OMBUDSMAN
0 replies
17 months ago
I want to terminate my contract with IMMEDIATE EFFECT!!
Terminating a Contract with car track is such a HASSLE. I’ve been trying to cancel my contract since April 2024, the agent that assisted me told me if have to pay a cancellation fee, I told him I’ll pay the contract till my 36th month which is November 2024. I paid everything on the 25th of November and I have nothing in Arreas and sent an email for cancellation and I asked them to cancel with Immediate effect. But I keep getting calls from the accounts department saying that my account is in arrears. I informed the agent that I paid everything, sent a proof of payment and a cancellation form to client services. I am now being informed that my cancellation will be effective from the 27 of December, and they will still debit me for the month on December.
56 replies
25 months ago
McDonald’s Bruma Lake
I ordered food on Mr D at McDonalds Bruma lake at 18:45 the shop said my food would be ready by 19:24 and I would’ve received my order at 19:39. I had to call in 3 times to find out what’s happening. Only to be told that the store hasn’t started preparing my food and they going to have to cancel my order because it’s already late for deliveries.
0 replies
25 months ago
CANCELLATION.
I asked the agent who called me on Tuesday to call me between Thursday and Friday regarding the difficulties I've been having to cancel my contract with Car track. He promised to call me back on Thursday and I'm still waiting for a call.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
12 (80%)