MK
Mogamat K
Active since Jul 2010
63
Reviews
0
Industries
Reviews
63 reviews24 months ago
Stay away
Advertising an item not in stock at Takealot. Should have been first warning sign. No communication other than order confirmation. Emails bounce back.
162 replies
24 months ago
Everyshop - no returns allowed in practice
Everyshop return of items non-existent. Item received 3 April 2024. Return request logged immediately on same day. Since then no acknowledgements. No reply to follow up emails. Call to call centre on 17 April (2 weeks later) resulted in confusion and then told that there was no such query. I quoted my order number AND the Return ID number. Was told no request had been logged. I read out the logged return request from screenshot. Was then placed on hold. Rather buy from Takealot! Avoid Everyshop!
162 replies
26 months ago
********* vodacom. Quick to hold you to the T&Cs but not themselves
Vodacom denying their own deal. I have ordered a deal which clearly states it includes another phone. Even the name of the deal indicates it. Yet Vodacom staff deny it being there. I have shown on the confirmation of order that a 2nd phone is included. Yet staff claim they cannot see what I see in the confirmation. I have even shown them the screenshot. Really sad how dishonest Vodacom has become in not honouring their commitments.
112 replies
26 months ago
Poor feedback and lacking customer support
Disappointing follow up service Had car repaired and had to return it due to challenges in repair quality. Returned car and after a week no progress. No feedback. No communication. At the high premiums of Discovery Insure this is unacceptable. Desmond Shongwane and Sanele Ngidi needs to do Customer Service 101 as they negatively impact on the great calibre of Discovery customer service.
274 replies
31 months ago
********* insurance company
This business is ********* or *********** and doesn’t know how to handle its data. After more than a month of cover I was informed suddenly that I had not inspected my car and my car excess would now be increased by 20%. I queried this as before cover commenced it was inspected and logged as inspected on the App. On complaint an apology was tendered. Until today the app still had my car as inspected but now shows as uninspected i.e. been removed from the app. I have reported this to the ombudsman.
393 replies
32 months ago
Pharmacy process
Dischem should improve process wrt pharmacy products payment process. Or train their cashiers properly at Castle Gate branch. Their system involves items to be paid for to be placed in a cage and paid at the tills. Thus uncaged items do not require payment. Yet at the cashiers, without fail, for the past 2 months the same cashier will insist on wanting to scan the uncaged packets we receive. Customer care explained cashier is checking to avoid us leaving without payment. Yet unpaid items are placed in a cage (strange practice btw in my view). Thus clearly if in a packet and not caged, it has been paid. Please improve system eg have items paid at pharmacy or identify paid and unpaid items more clearly IF uncaged items could be unpaid items as well. So either train cashiers OR improve system.
131 replies
33 months ago
No delivery expected
Ordered items on 17 June 2023. Followed up on 11 July 2023, given no update of delivery. Now 4 August 2023 below: "Good day, The order is unfortunately delayed due to some unforeseen delays with international shipments and customs. We are working with our external supplier to get the backlog sorted out and get shipments fast-tracked. We do apologize for the delay and we are working hard to get this sorted. Regards" I receive other orders fairly quickly AND most importantly, get provided with tracking proof of shipments quickly. This seems a ****
789 replies
34 months ago
Bakery helping staff
The bakery staff regularly dont keep track who is first. Need to introduce a better system.
0 replies
34 months ago
Openserve follow up great
My internet was off so I ran a test which failed. Openserve followed within less than 2 hours to check if any technician was required. I'm very impressed!
0 replies
34 months ago
DSTV debiting twice and cannot explain
I query DSTV why they are billing me twice and one including a service I do not have. I provide proof of the debits and am told they have no such 2nd debit. In addition I must provide proof when I submitted screenshots of both debits WITH the DSTV references. How do you debit my account but can allegedly only tracw one DESPITE providing proof of both debits? Asking me for proof of EFT when its clearly a debit order! Please note as we have already mentioned above & sent screenshot we only debited you once on our end . May you kindly forward a valid Proof of Payment (can be a receipt -either a scan, a photo, or a .PDF file) in order for us to track and allocate your payment. The Proof of payment should reflect the method of payment (if paid by EFT, name Banking institution) the date, amount, beneficiary/reference details, and recipient’s details. Once that information has been forwarded, we will gladly proceed to assist you with your query. ~KK
159 replies
Review Distribution
5 Star
14 (22.22222222222222%)
4 Star
0 (0%)
3 Star
8 (12.698412698412698%)
2 Star
11 (17.46031746031746%)
1 Star
30 (47.61904761904762%)