NT
Noma T
Active since Aug 2023
18
Reviews
0
Industries
Reviews
18 reviews13 months ago
Cancellation
To say that I’m frustrated would be an understatement. Today, I decided to call Vodacom to find out how much I still owe on my cell phone contract and if they could share this information via email. To my surprise, I was sent back and forth between different agents, which was already frustrating. Eventually, I was assisted by Sanelisiwe Mazibuko, who, after asking me an endless series of questions, informed me that she could only see a zero when generating the quote on her side. She explained that she would need to submit my details to the admin department, which might take up to two days just to determine how much I need to pay to close my contract. She also said she couldn’t handle this matter herself as she is only an agent, so she referred my details to the admin team. A few hours later, I received an email stating: "We have received your request to convert 27798983163 to pre-paid. It has been logged and will take effect on 2025-03-31 11:53:01. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on 0821958." This email left me even more confused because what do you meaan I called again to get clarification and was transferred (yet again) to the Cancellations department, where they informed me that I owe around R5,000. This is baffling because when I requested a statement last year in July (on the 18th), the amount owed was also around R5,000. I have never defaulted on my payments, and I have not added anything to my account since then. I am utterly confused and frustrated. I hope that whoever eventually decides to call me back will have their facts straight because I have all the emails, and we may need to revisit the call recordings to get clarity. After an entire day of back-and-forth calls, I still do not have the information I originally requested. I’m left wondering how this aligns with TCF.
106 replies
17 months ago
****py
What’s the whole point of selling burgers if you don’t have lettuce, tomatoes and onions like what’s the whole point almost a week now same story and since they opened they has never been any ice cream available To top matters they must call out your meal instead of your order number so I guess the fastest customers get to take the order doesn’t matter who ordered first or now asked for a takeout but was asked to pack it for myself Been giving you guys a chance but it’s clear your competitors are way better
0 replies
18 months ago
Rude
+27833857910 this number keeps calling and the guy is so rude doesn't even introduce himself what he does is drop the call on my one number and calls me on the other even though the answer is still not interested After asking for his name and surname he just said Lebeya and said I can find the rest for myself
0 replies
19 months ago
Employee treatment
Very sad how you treat your employees
0 replies
20 months ago
Stop calling me 084145
This is the last thing I want to be complaining about but here I am being subjected to multiple calls wintin a space of few minutes. Please get my numbers off this database or call log 084145 I have mentioned that I'm not interested in getting a phone or any data plan you have to offer me. From the 16 of August I have gotten 11 calls and in the 1st call I did say I'm not interested why continue to call afterwards is a mystery. To make matters worse now you call and have background conversion I don't know if the person doing it is trying to increase they call time or what but I'm irritated at this point
212 replies
21 months ago
Roco mama's Campus square
Great service from Sipsiwe, great phone etiquette, just knows how to speak to customers. Very calm and helpful
0 replies
21 months ago
Great service
The good was great and Amanda was so helpful in breaking down the menu for us, kept checking on us. Great service serving with a smile
0 replies
21 months ago
Ucount signed up under false pretense
You know first of all I get signed up for something that is portrayed to me as loyalty point by Dipuo around 13h51 under false pretense that it's some loyalty card I can use at different partner stores only to receive an email few minutes after about a debit date and nonsense ucount sharp I still don't escalate the matter I call standard to have that nonsense canceled and the consultant I spoke to at 14h38 assures me it's canceled and I recieve an email to says it's canceled but tell me why at 19h37 I recieve an email of the same stupid ucount product with a new debit date instead of 31st now it's the 25 like please tell me I made a mistake by joining standard bank in the first place the account is not even a week old but already close to closing it what nonsense. Please sort this out or let me know if I should just cut ties cause who is even signing me up for **** at this hour
168 replies
22 months ago
Hungry lion Johannesburg Church street
2 hours later still waiting for a simple burger. Please tell me why would I even bother to buy simple ice cream all they do is hide behind the back while customers wait
53 replies
22 months ago
Remove my number from your dialler
Please stop calling I'm pleading with now. I'm beyond irritated, when I initially wanted to speak to you guys I gave the consultant a specific time to call and that didn't happen at the time I stipulated instead late so I have signed up with a different business and would like you guys to stop calling me please feels like harassment now. Remove my numbers from your dialler please
106 replies
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5 Star
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1 Star
14 (77.77777777777777%)