LR
Lerato R
Active since Jun 2010
31
Reviews
0
Industries
Reviews
31 reviews5 months ago
Rude contractors!
Rude contractor allocated to my resulting damages claim at my property
71 replies
9 months ago
Daylight ******* by Postnet
I’m so disappointed with Postnet especially because this was such a reliable and trustworthy business. I recently sent back a pair of shoes in a shoe box to Australia using the Postnet in Broadacres. Sarah, who was awesome in assisting measured the box and entered the measurements slightly more than what the actual measurements were and these immediately threw the cost to a ridiculous cost of around R4000 the shoes cost R5000 so this didn’t make sense. I ask her why is she inputting measurements more than what the box is. She says that’s what they are required to do because this is how the business measures and should they find that she measured under their measurements they will make her pay the difference in cost. I told her this is ridiculous. We both see what the actual measurement is and this is not under measuring and I asked her to use the correct measurements which ended up costing just under R2000. It was painful but I still paid the amount and the parcel left. I was shocked when Sarah called me this week to say Postnet is now asking her to pay the R1800 as they say she undermeasured guys this is ridiculous! This also untrue! The measurements were exactly what we measured. I feel like Postnet is ****ming its consumers into paying exorbitant costs for moving packages. Also why would this over measurement of about 2 to 3 cm result in a substantially higher price than the measurement before? Literally a whole R2000 more?! What?! Now I need to pay Sarah R2000 or R1800 to pay for this ridiculous amount which is untrue. Why do you do this? I didn’t even think of any other courier service because I trust Postnet but now to get this??? This is beyond disappointing… why?! This is daylight *******!
0 replies
11 months ago
Thank you
As I had mentioned before GoSolr’s onboarding is best in class but they tend to struggle at post sales. I was happy that despite the drama I had with 2 of their consultants who were meant to assist me with an issue, I got the assistance of Sam and Clint to take over the issue and problem solve appropriately to the benefit of both me and GoSolr. Sam and Clint were brilliant at showing care and understanding. My ask is that GoSolr trains all of their staff to this level because what happens then should Sam or Clint leave? Thank you Sam and Clint for resolving the issue with the inverter at my house
0 replies
12 months ago
After sale service is the pits!
This is a follow up on an existing issue. GoSolr is great when onboarding a client until they have to resolve an issue. Due to high voltage by Eskom, they have had to replace my inverter a few times. Eskom came out today and finally did what they were supposed to do and reduced the voltage from the substation and now for the first time it’s reading 230 on the voltage regulator. On Saturday the consultant had told me that on Monday GoSolr will give me feedback on the way forward as they couldn’t fit another inverter in these high voltage conditions - which I understand. Today after Eskom left, I called GoSolr as they were not calling to give me feedback - only to first be received by Shamima who is short, rude and interjects as I am explaining my situation and asking for answers. She then quickly moved the call to technical support person, whose name I can’t remember - a man. He then takes pleasure in explaining alone a long series of T&Cs and how he will not replace this inverter because his job will be on the line and this is not their fault and they will not be held liable. When I ask him then that: surely I shouldn’t be accepted to pay GoSolr when I’m not receiving a service he interjects again arrogantly telling me these T&Cs and that GoSolr will not be liable and I need to pay GoSolr despite me not receiving a service as this is not their fault! What happened to client first? What happened to: Mam, it’s unfortunate that this has happened but we do need to follow this process - we will treat this matter as urgent and as soon as you get the report from Eskom we will expedite getting our technicians out to you?! Would that have been hard?!!! Instead I’m dealing with an egocentric idiot who is focused on him and GoSolr as opposed to one of GoSolr clients who keeps GoSolr’s lights on!!!! What happened to customer service?! Now that you have my money you don’t give a damn, I can go jump over river fact remains I will pay because I have no other options and I’m only but one client so I don’t matter! This is disgusting! I must say I was escalated to Escalations and spoke to Sam who brought calm to the situation. But honestly this is highly unnecessary! I shouldn’t have to go this far to get service! What the hell?!?
58 replies
12 months ago
No Feedback and no inverter on Easter weekend!!!!!
Things started off really well with GoSolr until recently when an actual problem arose and they seemed unable to know what to do. My inverter seemed to have burnt out and they sent people to assess it thereafter sent others to replace it. This happened the second time around again. They sent another team who assessed and ended up saying the voltage is too high… what I don’t understand is why didn’t the first team find this out? Also to rely on Eskom is ridiculous, I had to call an electrician to tell me that what is needed is a voltage regulator because voltage goes up and down why didn’t GoSolr suggest this understanding that this can happen?! Surely surely you are the experts here not us now despite me paying you, I must also pay other people to enhance your service what’s the point?! I’m so disappointed! Especially when you consider how well we started. The last guys said they needed to replace the inverter last week Thursday, they still haven’t come with no communication when they will! In the interim I’m incurring costs of Eskom and GoSolr!!! What’s the damn point?!
58 replies
12 months ago
Direct Axis a ****!!!!
I paid up my account on the 10th of April. Only to find that Direct Axis had not closed this account. Today when I call them they say they hadn’t closed it and would have deducted the loan instalment as I had not requested a settlement amount. They then ask me for a proof of payment despite them seeing that the account had been settled! Upon asking why, they say the system will see this as an over payment even though there is no amount owing. I send them the POP. I call them in the afternoon and they acknowledge receipt but still tell me they will only close the account in 5 to 10 days!!!!! Why?! You’ve received proof the account is paid why taking another 10 days to close it! Are we living in the Stone Age? The lady tells me it’s the system. The system therefore works for Direct Axis only and not for the client! And now I run a risk of them debiting my account at the end of the month! The lady on the phone says it’s not a problem they will refund me, which is nonsense because I’m sure even that will take 30 days to refund for Direct Axis’ benefit and my frustration!!! This makes no sense!!!!
58 replies
22 months ago
Daylight ******* via technicians MM Electronics!
Samsung referred the technical fault that my washing machine had to their associate tech team MM Electronics. Who came to fix the matter after I had paid R870. Upon viewing the machine they said an element of the machine was burnt and they would need to replace it and this would cost me R2600. The one technician cautioned the other that if they made this change this would cause issues with the machine. The issue with the machine prior to them coming was that the machine was cutting off power mid cycle and would therefore switch off mid cycle but we would have to turn off the plug and on again for it to continue working. After the technicians had changed the said burnt element and I had paid the R2600. I returned home to machine that was not draining the water in the drum that the technicians had left to run and we could open the washing machine door despite the lock sign on the screen was on! The technician came back the next day and claimed I would have to pay more money for another element now! This is absolute nonsense and daylight *******. Samsung is clearly sending technicians who have no clue of what they are doing to learn on our appliances! I will not pay a single cent more! Best you take me back to where I was when I first reported my machine faulty and return my money whilst at it!
106 replies
25 months ago
Despicable service from Standard Bank! Stay away please!
My helper mistakenly sent R2520 on the 28th of March, to the wrong account number after she got paid, she sent the funds to account number 80007645345 as opposed to the intended account number of 9080007645348. She realized this on the 30th of March and went straight to Standard Bank Fourways Mall to report this matter. She was told the incorrect account she had sent the funds to did not exist fortunately and she needed to complete a Recall Form in order to get the funds back into her account in 5 days. She was told that she would need to incur a fee of R30 for this. Yesterday was working day 5 and the funds are still not in her account. This morning we called Standard Bank General Banking and we were sent from pillar to post. The first 2 consultants did not even open her profile but simply told her that is a branch process and they did not know about it and she needed to complete a recall form and pay R310 and even then she is not guaranteed if she will get her funds! The consultant then moved us to Digital banking - not sure why. They moved us back to General banking who looked through her profile and she confirmed she could not see that any forms had been registered or submitted on the system and therefore she would have to go back to the branch and follow up! She went to the branch and a different consultant told her that she had completed the incorrect forms! And they now needed to check if her money was still in the account even though the first branch consulted had said the account number was non-existent! The branch consultant today then says they would need to investigate this incorrect account number to see if it was active and that would take 48 hours!!! What nonsense is this?! Surely anyone at a branch could punch in an account number and see whether its active or not! One branch consultant says one thing and another says something else! Consultants on the phone also say different things to branches! Standard bank a few years ago closed down multiple branches and yet still a client of yours cannot get sufficient assistance on the phone! What was the point if your branches work differently to the rest of your network! This is appalling! This poor woman is R2520 out of pocket and she has been sent from pillar to post because Standard bank doesnt give a damn about the poor! Can you please give us clarity on this matter urgently because this is a mother who is meant to ensure her child's school fees are paid! and time is not on our side! My helper's name is Flory Maleboleli Marai and contact number is: 0719045259, she is not fluent in English, the number below is mine 0834083091 but you may speak to her using a Sesotho consultant
53 replies
27 months ago
Heartless Insurers!
On the eve of the 11th of January my mother’s house was flooded by heavy rains in Port Elizabeth. The rain seemed to come through the ceiling. We assume the rain might have caused damage. My mother is 67 years old and lives alone. She called Standard Bank insurance on the 11th to submit a claim and she was told that an assessor would be sent at 1230 the same day. She waited the whole day and no assessor came with no communication from Standard Bank. Today we follow up and either the phone is not being picked up when my mother called and I was dealt with by an incredibly rude Palesa Moletsane! Standard Bank insurance still has not gone back to my mother to inform her of the way forward with this claim and as a result we sit in worry if the rain should fall again tonight and what if the ceiling falls because of the pressure from the rains. Standard Bank service is the pits! It’s been a day and a half and a claim is still not dealt with despite multiple escalations even to a Calvin who is the Business Manager! Your level of complacency is appalling to say the least! You have an elderly pensioner sitting in a house with risk whereas she pays a premium in ensuring that she doesn’t have to suffer from such risks and Standard Bank is sitting unbothered because these are the clients you don’t give a damn about!
640 replies
42 months ago
I love how the First...
I love how the First Lady informed me that the queue was long on the other side and therefore she would call me back so I can save my airtime 🥰🥹🥰
133 replies
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
1 (3.225806451612903%)
3 Star
1 (3.225806451612903%)
2 Star
8 (25.806451612903224%)
1 Star
20 (64.51612903225806%)