MA
Monique A
Active since Apr 2024
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Poor Quality Burger
Bought a takeaway burger from Burger King (Blue Route Mall) on the 15th. The burger was dry and very disappointing. Definitely not the quality I expect from Burger King. I emailed a complaint and received no response. Poor service and poor food.
53 replies
3 months ago
Extremely *********** and Unacceptable Service at GEPF
My experience with GEPF has been extremely frustrating and disappointing due to their incompetence and lack of communication. I have been sent up and down multiple times, traveling to Cape Town so often that I have honestly lost count. Each time, I am asked to submit a different document. When I submit what they request, they later say they need something else. I initially submitted all my documents, including my SARS registration notice. At the office, a gentleman told me that the SARS document was not needed. After weeks of waiting with no feedback, I called head office to follow up and confirm whether my documents were received. I was then told that the SARS document was outstanding — the very same document I had submitted and was told was unnecessary. I then resubmitted the SARS document as requested. No one contacted me to inform me that it was outstanding. I had to find out on my own by constantly calling and following up. I sent numerous emails with no response. The Western Cape office does respond, but only weeks later. To make matters worse, a lady later confirmed that she received my document in December, yet it was only submitted internally by them on 9 January, and only after I called again to follow up. This delay was entirely on their side. When I ask how long the process will still take, the call centre says they cannot provide a turnaround time. This is unacceptable. How can an organization not give timelines for services they are paid to deliver? Every response is the same: “It’s with the processing department.” There is no accountability, urgency, or transparency. I have spoken to several people who confirmed that this is common practice at GEPF — you are expected to wait for months, and they simply do not care. This treatment is unfair and unacceptable to people who rely on these benefits. If I could rate GEPF, they are not even worth one star. This has been one of the most *********** and frustrating service experiences I have ever had.
56 replies
5 months ago
Very Poor Service Delivery – Late Estate Account at FNB
You can email FNB as many times as you want — they don’t get back to you! I’ve been waiting for a response regarding a late estate account, and their service is honestly disappointing. I’m sharing this to make others aware before they go through the same frustration. #FNB #PoorService #NoCommunication
71 replies
6 months ago
POOR CUSTOMER SERVICE
I have been trying to resolve an issue with my children’s bus cards since 1 October with no success. The Problem: One of my children’s cards was broken and had 16 journeys that needed to be transferred. I was told the journeys would be transferred to another card within 24 hours, but only 6 journeys were transferred. The card had been loaded twice in one week—the last load of 10 journeys on 24 September does not show in their system at all. I loaded three cards on 24 September around 9am. The two cards that aren’t broken show the 24th loads correctly in the system. Only the broken card’s load from the same transaction is missing. How is it possible that two out of three cards loaded at the same time, on the same day, show up in the system, but the third one doesn’t? Each card has its own unique number, so the transaction should be traceable. Customer Service Issues: Calling the number on the card (0800 656 463) leads nowhere. After selecting Golden Arrow and requesting a manager, the consultant asked why, went quiet, and transferred me to someone who claimed, “unfortunately we’re not Golden Arrow” and had no direct number for them. This is strange because my sister previously called the same number and was helped by a Golden Arrow manager. I’ve been passed between multiple people with no resolution and have had to repeat the same information for two weeks. Cash Payment Problem: They only accept cash payments, which means there is no proof of transaction. Unfortunately, I no longer have the slip from that day, but the fact that the other two cards from the exact same transaction show correctly proves I loaded all three cards. Current Status: Nearly two weeks later, the missing 10 journeys (out of 16 total) have still not been restored or transferred. I have escalated to the complaints department and am still waiting for a resolution. Golden Arrow needs to: Fix their system that isn’t tracking all loads correctly. Stop giving customers the runaround when issues are escalated. Offer some form of transaction proof for cash payments.
0 replies
13 months ago
Hungry Lion Fish Hoek Never Disappoints
Hungry Lion Fish Hoek never disappoints! Their chicken is absolutely divine—always juicy, crispy, and full of flavor. And their coleslaw is the best I’ve ever had—fresh, creamy, and the perfect side to their amazing meals. The service is always excellent, with friendly staff who make sure you’re taken care of. This is my go-to place whenever I’m in Fish Hoek. Great food, great portions, and always worth it! Highly recommend!
53 replies
13 months ago
Denied assistance with loan repayment
I am extremely disappointed with the service I have received from African Bank regarding my loan repayment difficulties. Due to financial struggles, I reached out to request a payment arrangement, installment reduction, or loan term extension, but my request was denied without any alternative solutions being offered. I have made multiple attempts to engage with African Bank, but I have received little to no support. Instead of assisting struggling customers, the bank is making it even more difficult to manage repayments. I am committed to paying my debt, but I need a reasonable arrangement that reflects my current financial situation. I urge African Bank to reconsider its approach to customer assistance and to offer fair and reasonable solutions to clients experiencing financial hardship. I expect a response and a resolution to this matter as soon as possible.
159 replies
14 months ago
Poor customer service & inconsistent quality
I am disappointed with Busy Corner’s lack of response to customer complaints. I reached out regarding the Nippy Wors from Pick n Pay, which does not taste the same as the one from Busy Corner Grassy Park. I was told that Busy Corner would contact me, but I have yet to receive any feedback. The quality and taste of the Nippy Wors from Pick n Pay and Athlone are noticeably different from the one in Grassy Park, which was much better. If there is a difference in suppliers or recipes, customers deserve to know. Unfortunately, Busy Corner seems to ignore emails, which is very frustrating. I expected better customer service and consistency in their product quality.
0 replies
17 months ago
Best service delivery
Number 1 courier service and friendly drivers.
0 replies
17 months ago
Poor customer service
They said my order will be delivered by 5 for the latest tried calling their number on the internet numbers is not in use . No sort of communication from them as to why my order was not delivered . Poor customer service
0 replies
17 months ago
Paying for nothing
I tried do an online purchase at bash I did not have enough credit to purchase the item I then decided I’ll pay the difference when I went back onto the app my credit was gone.The purchase was unsuccessful but the credit was deducted I then sent them an email to enquire where my credit had gone I was told my order is still pending and I’m gonna have to wait 72 hours for it to reflect I then went back to my cart the item is no longer available. I called customer care they say they having a technical problem with their telephones the lady said she will send me an email I have to take a screenshot of the item and send to her it’s been hours and I’m still waiting on her.Last week I did online purchase after days I get an email to say 1 of the items is not available and wil be refunded. There Service is so frustrating
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)