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64 reviews1 month ago
PepsiCo Appalling Customer Service Bokomo Risk
To the Consumer Care Department, I am writing to formally express my dissatisfaction with the service received from Pioneer Foods (PepsiCo) regarding a potential health risk encountered with a Bokomo product. Despite my efforts to resolve this, the staff members I dealt with were unprofessional and lacked the competence required to handle a serious safety concern. Furthermore, I have yet to receive a detailed findings report regarding my complaint. Due to the unresolved health risk and the company’s dismissive attitude toward food safety, I no longer feel comfortable recommending Bokomo products to other consumers. Reference number: P00001-2603020041
0 replies
1 month ago
Pioneer Foods / PepsiCo Appalling / Dismay Consumer Care
My Initial Complaint: I am writing to formally lodge a complaint regarding a 500g box of Bokomo ProNutro (Banana flavor) purchased from Pick n Pay Trade Route Mall in January 2026. Upon opening the product, I was horrified to find live insects’ infestation inside the packaging. This is a severe breach of food safety standards and suggests a total failure in your quality control processes. This incident has not only caused significant distress and a loss of appetite but has also led to an infestation within my home. I require a formal response from your Senior Management and Quality Assurance departments within 48 hours detailing your corrective actions. Failure to provide this will result in an immediate escalation to the National Consumer Commission under the Consumer Protection Act for a full investigation into the health risks posed by your products. The defective unit has been retained and is available for physical inspection upon request. All supporting evidence and photographs documenting the non-conformity are attached. Product Details: • PD: 08/10/25 07:21 • BB: 08/10/26 • Barcode: 6001156920055 Pioneer Foods Generic Template reply: Thank you for taking the time to share your concerns with us. We appreciate your insights and feedback, as they help us improve our products to better meet the needs of our valued consumers like yourself. We have received your query and we are sorry that you are disappointed. We would like to assist with resolving your query. For us to do so, we require additional information from you. Please assist us with providing the following: • Clear images capturing the following: o The back and the front of the product sample, including the pack size. o The product content and issue, i.e. tear in packet. • Flavour of product if applicable • Your Cell phone number. • Proof of purchase or till slip. • Store were you purchased the product. Do you have any remaining product? If yes, please keep it safe as we will need it for testing. We look forward to hearing from you and we will do our best to resolve the issue as quickly as possible. Thank you once again for engaging with us, as it is our pleasure to be of service to you. Sincerely PepsiCo Consumer Care My respond as a customer: I’m disappointed by this automated-sounding reply. I’d appreciate it if you could actually read my initial message and get back to me with a relevant answer Your latest response is unacceptable. You have requested information that was already provided in 90% of my initial correspondence, including the images and relevant details I sent. I am not looking for a generic template response; I am seeking a specific resolution to my complaint. Please review my original submission carefully before responding again. If I do not receive a personalized and satisfactory resolution by [03.03.2026 Tuesday), I will be uploading this entire correspondence to Hellopeter and other social media platforms to alert the public to your lack of service. I look forward to your urgent response My respond again after receiving a R120.00 Voucher: I formally reject the R120.00 Shoprite Checkers wiCode issued in response to my complaint (Ref: P00001-2603020041). Given the severity of this matter, I find this gesture insulting; you may retain the credit or donate it to charity. The "nightmare" experience caused by your non-conforming product, compounded by the incompetence of your staff, far exceeds the value of a grocery voucher. Your product introduced an infestation into my home that required three bottles of insecticide to resolve—an expense and health hazard your team failed to even acknowledge. Issuing a nominal voucher at your own discretion, without assessing the actual damages incurred, is a dismissive and appalling approach to customer service. I am now formally demanding the following: 1. A detailed technical report outlining your findings regarding the product failure. 2. A meaningful resolution that accounts for the actual costs involved in rectifying the infestation. Be advised that I will be uploading the details of this ordeal to all social media platforms to create public awareness regarding your company’s substandard service and lack of accountability. I await your immediate response.
53 replies
49 months ago
Hollard Travel Insurance - don't pay out on claims
Please make sure you read the fine print when taking out a travel insurance with HOLLARD INSURANCE. Looks for any reason not to pay! I travelled with Qatar Airlines on the 22.03.2022 from OR Tambo International to Male. My bags where badly damaged and the trolley wheels removed. I followed the procedure and reported the damaged bags immediately at the luggage counter in Male and received a detailed damaged report. I submitted a detailed report with photographic evidence, all related documents like the boarding pass flight itinerary to Hollard Insurance and then comes the technicality from the Hollard consultant mentioning that the Airline is fully responsible to reimburse me for the damage bags. Taking out a travel insurance should give you peace of mind, however think again when HOLLARD INSURANCE goes to the fine print not to pay you.
74 replies
49 months ago
Qatar Airlines Appalling Service - no commitment to Customer Service
Trip to the Maldives (Male) using Qatar Airlines was a living nightmare / appalling service from a so called world class airline. Electronic ticket number: 1573911476543 (Date 20 to 28 March 2022) I reported on numerous occasion using the Qatar Help online service and received multiple case number references, stating the following: "Dear Customer, Thank you for contacting Qatar Airways Customer Care. This automated response confirms receipt of your email. One of our team members will review your comments and will revert to you in due course. However, your message may require further input and review from other departments, and this may delay our response. Please be assured that we will respond to your message. You are encouraged to provide us with your booking reference, e-ticket number or any other information related to your concerns for quicker handling, if this information has not been provided earlier. In the meantime, you may please take note of your case reference: CAS-1915515-K5Z6T2 assigned to your correspondence" The airline damaged both my bags/luggage due to negligence. I reported the incident when receiving my bags in Male and reported it immediately at the Qatar luggage department. The service consultant took photographic evidence and issued me a damaged report. The flight from Or Tambo to Male was delayed due to technical issues with the plane. Qatar changes the flight departure time and without communicating with us changes the transit connecting flight from Hamad International to Male to 16 hours without providing a Hotel room at Hamad International. When i approached the help desk to raise my concern for the Hotel room they mentioned that due to COVID they cannot allocate a room What a joke! They have not resolved any of my concerns or reimbursed me for the damage to luggage
0 replies
52 months ago
Appalling Service Forever Resort Bela-Bela Warmbaths
Appalling Service – Forever Resort Warmbaths (Bela-Bela) Reference number: WB R345450 The service level and approach from management at the Forever Resort Bela-Bela was horrendous. This was the following issues / non-conformities at this resort: 1.My family of eight checked in at the resort on the 27.12.2021, we booked the 10-sleeper luxury chalet at R8000.00 per night, the approach from the front desk employee on check-in was very unfriendly and not committed to customer service. When the inventory check list was given and we were told that we need to conduct the inspection by ourselves, this was a concern for me and I ask if housekeeping or someone can accompany me to verify the items in the room upon arrival. She mentioned that it will not be possible as this is the resorts policy that the guest must do it. The question I ask her was that certain items that are listed I will not know how to identify them and should this be checked incorrectly then I will be held liable for items that was not checked correctly upon arrival. Her response to this was that’s correct as they will only verify the inventory on our checkout. Surely this is a gap in the system holding the guest accountable for something that he/she is not certain off? 2. We had an early checking on arrival at 1:30pm as the room were ready. When entering the room, it had a bad odor. Cleaning process was not carried out properly (More like a dirty mop was used to clean the floor) Unbearable small. The infestation of flies that was in the room was a concern. An hour into assessing the room we noticed a water leak in the lounge area which started to leak excessively. This is a health and safety risk, especially when we had 2 kids with us and they could had injured themselves on the wet tiles. This was reported to the front desk manager immediately. I challenged her to come over to view the room and see whether she finds it to be of quality standards, especially paying R8000.00 per night. I called her on three occasion to personally come and inspect the room, she ignored the request but instead sent housekeeping to sort out the problem and maintenance to assess the leak. Question: What due diligence was carried out before our arrival? Surely an inspection was done by a responsible employee of forever resort? This surely wasn’t the case! 3.They moved us to another room at about 15:00 (Room 132) The complaint reported was the aircon was not working and the one bathroom’s hand shower when turned on was spraying water out from the wall mounting , causing a mess on the tiles and again a risk should someone slip and get injured. This was reported to the front desk manager and she eventually escalated it to Hillary – Deputy General Manager. Hillary then said should the guest not be happy with their stay then they can check out the next day and give them a refund. This is not resolving the complaint! 4. Issue with the floods on the entry and exit point of the 10-sleeper chalet which was also reported. No apologies or plan of action from Hillary but rather saying this was after many years receiving this amount of rain and it is out of her control. Again, another major risk to the guest! 5. Riaan Miller at the Forever Resort Convenience Shop refused to exchange an Intex Floater due to lack of evidence on the item deflating! What a joke, we spent about R700.00 at this shop and also purchased 3 x kiddies floater and when inflating them outside the premises, we notice the one was not holding the air. I took this back to Riaan and he wanted evidence on leak, although he could see the floater deflecting. The overall service level in providing customer service is surely non-compliant at this resort! I went back to reception and requested a meeting with Hillary. She mentioned that this will all be communicated with her senior manager. She called me back and only accepting what her staff mentioned that was correct, although all the evidence relating to the non-conformance was noted. She was not willing to compensate us for the ordeal and said should we wish to checkout a day earlier we must ensure that we at the reception by not later than 11:00am. We decided that this was already enough of the poor guest commitment in making our stay a pleasant one and checked out. Word of mouth is the best marketing tool and this ordeal having a miserable time at this resort will be exposed.
212 replies
55 months ago
Appalling service from Coloplast
To: Senior Management Please be informed that I am communicating to you on behalf of my sister Shameemah Mossa. (She has been communicating with Samantha regarding the return of the catheter) Carl at Aramex did mention that the 4 boxes female catheter size 12 was returned and that he have requested a full refund to be initiated by Samantha. Samantha does not know how to deal with customer complaints in a professional manner, her service level in dealing with complaints is questionable. She now mentions that the box has adhesive tape on it which was put on by Postnet – this is Normal courier/freight practise to wrap the packaging for delivery. – Common sense. Due to the tape being on the items, she refuses to carry out the refund. The Boxes are sealed and not tempered with i.e. it was returned in the enclosed original packaging. Please provide closure to my complaint before I request for legal action to be taken and upload this appalling service level on all social media platforms. Your urgent response into this matter will be appreciated.
106 replies
56 months ago
Appalling services rendered by Nedbank
Appalling services rendered by Nedbank Collection of my Credit / American Express Card – issues. Please be informed that my spouse and I was at your Nedbank Trade Route Lenasia branch on the 27.08.2021 to collect our Credit / American Express cards. We received an SMS for collection, however as usual the service level at this branch is a major concern. Incompetent employees and no client services rendered by the Branch Manager. We waited 45 minutes in the branch to be attended to and was then told that my spouse’s cards is ready for collection and not mine. I was at the branch again today 02.09.2021 and was told that the system is offline from 09:00am this morning and they cannot attend to my request. The cost of travelling twice to the branch and the inconvenience of no service rendered is totally unacceptable. I have uploaded this appalling service rendered by Nedbank on all social media platforms and Hello Peter. I want the Management / Regional Manager to investigate this non-conforming service rendered and provide the corrective action that will be taken. Failure to deal with this complaint within 48 hours, I will close all my accounts with Nedbank and move over to FNB who values customer services and surely will provide a unique service and support.
0 replies
57 months ago
Takealot Appalling Service
With regard to order number: 906 524 27 - Nazmeerah Ismail I had placed an order on 16 July 2021 for a white table drawer table AND TWO Addis stella WHITE chairs Delivery was meant to be on 20 July and then got pushed to 21 July On 21 July delivery arrived with the white drawer table, ONE WHITE CHAIR AS ORDERED and ONE BLACK CHAIR (INSTEAD OF WHITE) We sent the black chair back and refused to accept it. Delivery guys kept pushing that we must take it and log a return complaint ourselves. We refused to take it. That day i.e. 21 July I called takealot and SPOKE TO THE LADY FOR 11 MINUTES AND 26 SECONDS (my own airtime). She said she will reschedule the delivery with the correct item. . The delivery guys came again then on 23 July. This time with a light green/lime chair instead of the white. Again they pushed us to take the item and log the complaint ourself. I refused to take it. I then got the phone with Olwethu on takealot for a total of 5 minutes and 23 seconds on the 23rd July. He apologized and said he would check if there was stock of the white chair. Another call was made to Wesley on the 26.07.2021 – and again no positive feedback or closure to my complaint. I called again on the 27.07.2021 and spoke to Nadia and was told that it will be escalated My request has been simple, DELIVER THE SECOND WHITE CHAIR OR ELSE FETCH THE CURRENT WHITE CHAIR AND GIVE ME A REFUND. I CANNOT HAVE 2 DIFFERENT COLOUR CHAIRS. He has not given me ANY feedback since Friday 23.07.2021 Surely providing customer service is not what Takealot is all about. Appalling services rendered by Takealot
0 replies
59 months ago
Twinsaver - Non-conforming service
Detail of non-compliance: This is now the 4th complaint encountered with Twinsaver product. The rolls do not have any perforation and this is causing a mess and wastage when trying to detach the sheets from the roll. I purchased 4 by 15 pkt of the 500 sheets, single ply toilet rolls from the Pick n Pay Trade Route Mall – Lenasia. (Purchased in March 2021) 2 pkts of 15 single ply was not consistent. To date i am still waiting for closure on this complaint.
53 replies
59 months ago
Non-conforming Liqui Fruit 1lt Juices
Reference number: CR21/05/200 received on the 26.05.2021, We purchased 3 x 1lt Liqui Fruit juices and reported that the packaging was defective. The lids were breaking of the actual carton causing spillage and wastage of contents. i reported this non-conforming product to the consumer care line of Pioneer Foods and the service level received from Pioneer Foods is totally appalling. Customer service surely is not there first priority. To date this complaint has not been resolved.
53 replies
Review Distribution
5 Star
2 (3.125%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (10.9375%)
1 Star
55 (85.9375%)