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Active since Nov 2010

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60 reviews

5 months ago

Pioneer Foods / PepsiCo Appalling / Dismay Consumer Care

My Initial Complaint: I am writing to formally lodge a complaint regarding a 500g box of Bokomo ProNutro (Banana flavor) purchased from Pick n Pay Trade Route Mall in January 2026. Upon opening the product, I was horrified to find live insects’ infestation inside the packaging. This is a severe breach of food safety standards and suggests a total failure in your quality control processes. This incident has not only caused significant distress and a loss of appetite but has also led to an infestation within my home. I require a formal response from your Senior Management and Quality Assurance departments within 48 hours detailing your corrective actions. Failure to provide this will result in an immediate escalation to the National Consumer Commission under the Consumer Protection Act for a full investigation into the health risks posed by your products. The defective unit has been retained and is available for physical inspection upon request. All supporting evidence and photographs documenting the non-conformity are attached. Product Details: • PD: 08/10/25 07:21 • BB: 08/10/26 • Barcode: *** Pioneer Foods Generic Template reply: Thank you for taking the time to share your concerns with us. We appreciate your insights and feedback, as they help us improve our products to better meet the needs of our valued consumers like yourself. We have received your query and we are sorry that you are disappointed. We would like to assist with resolving your query. For us to do so, we require additional information from you. Please assist us with providing the following: • Clear images capturing the following: o The back and the front of the product sample, including the pack size. o The product content and issue, i.e. tear in packet. • Flavour of product if applicable • Your Cell phone number. • Proof of purchase or till slip. • Store were you purchased the product. Do you have any remaining product? If yes, please keep it safe as we will need it for testing. We look forward to hearing from you and we will do our best to resolve the issue as quickly as possible. Thank you once again for engaging with us, as it is our pleasure to be of service to you. Sincerely PepsiCo Consumer Care My respond as a customer: I’m disappointed by this automated-sounding reply. I’d appreciate it if you could actually read my initial message and get back to me with a relevant answer Your latest response is unacceptable. You have requested information that was already provided in 90% of my initial correspondence, including the images and relevant details I sent. I am not looking for a generic template response; I am seeking a specific resolution to my complaint. Please review my original submission carefully before responding again. If I do not receive a personalized and satisfactory resolution by [03.03.2026 Tuesday), I will be uploading this entire correspondence to Hellopeter and other social media platforms to alert the public to your lack of service. I look forward to your urgent response My respond again after receiving a R120.00 Voucher: I formally reject the R120.00 Shoprite Checkers wiCode issued in response to my complaint (***-***). Given the severity of this matter, I find this gesture insulting; you may retain the credit or donate it to charity. The "nightmare" experience caused by your non-conforming product, compounded by the incompetence of your staff, far exceeds the value of a grocery voucher. Your product introduced an infestation into my home that required three bottles of insecticide to resolve—an expense and health hazard your team failed to even acknowledge. Issuing a nominal voucher at your own discretion, without assessing the actual damages incurred, is a dismissive and appalling approach to customer service. I am now formally demanding the following: 1. A detailed technical report outlining your findings regarding the product failure. 2. A meaningful resolution that accounts for the actual costs involved in rectifying the infestation. Be advised that I will be uploading the details of this ordeal to all social media platforms to create public awareness regarding your company’s substandard service and lack of accountability. I await your immediate response.

1 reply

Qatar Airways

53 months ago

Qatar Airlines Appalling Service - no commitment to Customer Service

Trip to the Maldives (Male) using Qatar Airlines was a living nightmare / appalling service from a so called world class airline. Electronic ticket number: *** (Date 20 to 28 March 2022) I reported on numerous occasion using the Qatar Help online service and received multiple case number references, stating the following: "Dear Customer, Thank you for contacting Qatar Airways Customer Care. This automated response confirms receipt of your email. One of our team members will review your comments and will revert to you in due course. However, your message may require further input and review from other departments, and this may delay our response. Please be assured that we will respond to your message. You are encouraged to provide us with your booking reference, e-ticket number or any other information related to your concerns for quicker handling, if this information has not been provided earlier. In the meantime, you may please take note of your case reference: CAS-***-K5Z6T2 assigned to your correspondence" The airline damaged both my bags/luggage due to negligence. I reported the incident when receiving my bags in Male and reported it immediately at the Qatar luggage department. The service consultant took photographic evidence and issued me a damaged report. The flight from Or Tambo to Male was delayed due to technical issues with the plane. Qatar changes the flight departure time and without communicating with us changes the transit connecting flight from Hamad International to Male to 16 hours without providing a Hotel room at Hamad International. When i approached the help desk to raise my concern for the Hotel room they mentioned that due to COVID they cannot allocate a room What a joke! They have not resolved any of my concerns or reimbursed me for the damage to luggage

0 replies

Coloplast

59 months ago

Appalling service from Coloplast

To: Senior Management Please be informed that I am communicating to you on behalf of my sister Shameemah Mossa. (She has been communicating with Samantha regarding the return of the catheter) Carl at Aramex did mention that the 4 boxes female catheter size 12 was returned and that he have requested a full refund to be initiated by Samantha. Samantha does not know how to deal with customer complaints in a professional manner, her service level in dealing with complaints is questionable. She now mentions that the box has adhesive tape on it which was put on by Postnet – this is Normal courier/freight practise to wrap the packaging for delivery. – Common sense. Due to the tape being on the items, she refuses to carry out the refund. The Boxes are sealed and not tempered with i.e. it was returned in the enclosed original packaging. Please provide closure to my complaint before I request for legal action to be taken and upload this appalling service level on all social media platforms. Your urgent response into this matter will be appreciated.

2 replies

Nedbank

60 months ago

Appalling services rendered by Nedbank

Appalling services rendered by Nedbank Collection of my Credit / American Express Card – issues. Please be informed that my spouse and I was at your Nedbank Trade Route Lenasia branch on the 27.08.2021 to collect our Credit / American Express cards. We received an SMS for collection, however as usual the service level at this branch is a major concern. Incompetent employees and no client services rendered by the Branch Manager. We waited 45 minutes in the branch to be attended to and was then told that my spouse’s cards is ready for collection and not mine. I was at the branch again today 02.09.2021 and was told that the system is offline from 09:00am this morning and they cannot attend to my request. The cost of travelling twice to the branch and the inconvenience of no service rendered is totally unacceptable. I have uploaded this appalling service rendered by Nedbank on all social media platforms and Hello Peter. I want the Management / Regional Manager to investigate this non-conforming service rendered and provide the corrective action that will be taken. Failure to deal with this complaint within 48 hours, I will close all my accounts with Nedbank and move over to FNB who values customer services and surely will provide a unique service and support.

0 replies

takealot.com

61 months ago

Takealot Appalling Service

With regard to order number: 906 524 27 - Nazmeerah Ismail I had placed an order on 16 July 2021 for a white table drawer table AND TWO Addis stella WHITE chairs Delivery was meant to be on 20 July and then got pushed to 21 July On 21 July delivery arrived with the white drawer table, ONE WHITE CHAIR AS ORDERED and ONE BLACK CHAIR (INSTEAD OF WHITE) We sent the black chair back and refused to accept it. Delivery guys kept pushing that we must take it and log a return complaint ourselves. We refused to take it. That day i.e. 21 July I called takealot and SPOKE TO THE LADY FOR 11 MINUTES AND 26 SECONDS (my own airtime). She said she will reschedule the delivery with the correct item. . The delivery guys came again then on 23 July. This time with a light green/lime chair instead of the white. Again they pushed us to take the item and log the complaint ourself. I refused to take it. I then got the phone with Olwethu on takealot for a total of 5 minutes and 23 seconds on the 23rd July. He apologized and said he would check if there was stock of the white chair. Another call was made to Wesley on the 26.07.2021 – and again no positive feedback or closure to my complaint. I called again on the 27.07.2021 and spoke to Nadia and was told that it will be escalated My request has been simple, DELIVER THE SECOND WHITE CHAIR OR ELSE FETCH THE CURRENT WHITE CHAIR AND GIVE ME A REFUND. I CANNOT HAVE 2 DIFFERENT COLOUR CHAIRS. He has not given me ANY feedback since Friday 23.07.2021 Surely providing customer service is not what Takealot is all about. Appalling services rendered by Takealot

0 replies

Twinsaver

63 months ago

Twinsaver - Non-conforming service

Detail of non-compliance: This is now the 4th complaint encountered with Twinsaver product. The rolls do not have any perforation and this is causing a mess and wastage when trying to detach the sheets from the roll. I purchased 4 by 15 pkt of the 500 sheets, single ply toilet rolls from the Pick n Pay Trade Route Mall – Lenasia. (Purchased in March 2021) 2 pkts of 15 single ply was not consistent. To date i am still waiting for closure on this complaint.

1 reply

Edgars

63 months ago

Defective Kelso Jersey

The situation was rather embarrassing, we went out on a family dinner at an exclusive restaurant. My daughter was dressed in this Kelso Jersey for the first time and the following was encountered: • The fabric messed all over her jeans and inner top that was worn. – These items cannot be restored • The safety belt of the car was total messed from the fabric of this Kelso jersey - These products cannot be restored. • It messed her husband’s clothes when he tried to remove the mess caused by this jersey. – Cannot be restored. • The inconvenience caused being out of town and going to an exclusive restaurant looking in this state was totally unacceptable. I have been an Edgar’s customer for more than 20 years and knowing that Edgars maintains quality products - This was not the case. Please advise how this non-conformance will be compensated? I would a detailed investigation conducted relating to this defective product. We don’t only want a credit for the jersey but all the items which has been ruined and the inconvenience caused. I am still waiting for closure relating to this complaint from Edgars Retailability

1 reply

Emirates

75 months ago

Emirates Airlines - Appalling / Worst Service

Kindly note that I have received a refund for 6 out of my 7 tickets with reference: .... I have waited almost 3 months for this refund. I cannot accept to wait any longer for the refund on Ticket: AHMED CAJEE as this is an error and omission of the original request ON EMIRATES SIDE! I have called numerous times to follow up over the past 3 months. Each call center agent CONFIRMED that all is in order for the FULL refund Please action the outstanding ticket payment IMMEDIATELY in an action of good faith to rectify YOUR ERROR The respond from Emirates was unacceptable:I apologize for the delay in reviewing your refund request, due to the current situation relating to COVID-19. This was my final respond to Emirates: The service level from Emirates is appalling and my frustration will be uploaded on all social media platforms. You seem to always use the “COVID 19” as your reason for the delay in responding and resolving customer complaints. When we did the reservation with your company we also made reservations with other airlines and they dealt with our refund in a more professional manner and all was resolved within 7 days from logging the complaint (Other airlines did not take three months to resolve our refunds). Emirates does not know the value of customer service. You mentioned that: “I or my colleague will get back to you once we get a response”. When??? I cannot wait another 3 months for your error and omission. I WANT THE REFUND FOR AHMED CAJEE , AMOUNT: ZAR10967.30 – immediately. It’s that simple!!

0 replies

Nedbank

78 months ago

Nedbank Appalling / Non-conforming Customer Service

Please be informed that I called Nedbank Card Division on ***– date 28.02.2020, and the service level was appalling. My complaint has not been resolved due to some incompetent employees working at your card division. The strange thing is that I received an SMS from Nedbank to rate the service level and I surely rated it 0. I receive a second SMS to respond as to why I rated a 0, and I responded lack of knowledge. I would assume that a Nedbank manager would have called me to investigate this concern (Guess what? NO ONE CARES AT NEDBANK!) I plan to use the social media platform that will include Hello Peter to expose the appalling service level from Nedbank.

1 reply

takealot.com

82 months ago

Takealot Appalling Service

This is addressed to senior management. Please read the correspondence below relating to your lack of planning which does not constitute an emergency on my path. I assure you that should you not contact me to resolve this matter by the 04.11.2019, I will take legal action and request the involvement of the Consumer Protection Act. ( This appalling services rendered will also be exposed on HelloPeter) If you have not followed the sales request correctly, don’t except me to follow your procedure by creating an inconvenience due to incompetent employees at Takealot. I want the correct items delivered to my residence by the 04.11.2019 (Monday). Do you understand customer services? I have many of my family and friends that purchase from Takealot and you can view my account to see the value that I have spent with you. Is this the way to resolve your failure??? I await your urgent response!! I ordered the following Huggies pants size 5 for my 3 year old Huggies gold size 3 for my 4 month old The following was delivered: Huggies pants size 5 Huggies gold size 5 Having finished the previous lot of nappies at 10 pm last night. I opened the huggies gold not realizing it was the incorrect size. Once I took out the nappy it looked huge! It was 10 pm and I had no other nappies available to use for my 4 month old. I was forced to fold the size 5 3 times around to make it fit him snugly As soon as the call centre opened on Sunday morning I called to explain what had happened. The lady said she would escalate to her team leader and get back to me. I explained the urgency of needing the nappies exchanged for the size 3 as I had already paid R309 for this item. I could not inconvenience myself further by going to now purchase size 3 elsewhere at a higher price. Not to mention the fuel price as well! The team leader only got back to us at 14:30 explaining that we need to lodge the complaint on the website and there is nothing more that they can do All I asked was for YOUR MISTAKE to be rectified by delivering the size 3 which I ordered!! I understand there is procedure BUT this is an infant and I was inconvenienced at an odd time of the night due to this! The more time passes, the more I am forced to fold the size 5 nappies 3 times over to fit as I cannot go and purchase nappies. My budget was already laid out TO YOU for the nappies I need the size 3 delivered asap and the balance of the size 5 to be happily returned to you

1 reply

Review Distribution

5 Star

1 (1.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

7 (11.7%)

1 Star

52 (86.7%)

Reviews

Pioneer Foods / PepsiCo Appalling / Dismay Consumer Care

Qatar Airlines Appalling Service - no commitment to Customer Service

Appalling service from Coloplast

Appalling services rendered by Nedbank

Takealot Appalling Service

Twinsaver - Non-conforming service

Defective Kelso Jersey

Emirates Airlines - Appalling / Worst Service

Nedbank Appalling / Non-conforming Customer Service

Takealot Appalling Service

Review Distribution

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