VF
vanessa F
Active since Jan 2011
15
Reviews
0
Industries
Reviews
15 reviews17 months ago
Highly efficient and profesional plumbing company
I was looking at relining my pipes in a new flat, and I was offered a complimentary quote from Absolute Plumbing. A lovely guy came to assess my flat and gave me a very honest assessment and an accurate quote. I highly recommend them for their efficiency, honesty, knowledge of their industry and professionalism - rare to find all this in a plumbing company!
0 replies
21 months ago
Excellent Bond Orginators - Vanessa & Bronwyn
Vanessa & Bronwyn were absolutely on the ball and 'on the money' from the get-go. They got me a bond from all 4 banks in a short space of time, whereas I've never managed to get a bank-approved bond before on my own accord. They clearly have very established relationships with the banks, and even once I was happy with the ABSA bond they came back with an even more attractive interest rate. I am so grateful to both of them, I would never try go it alone again and I HIGHLY recommend OOBA as a bond originator, and specifically Vanessa and Bronwyn.
116 replies
31 months ago
Please refund me the R750 owed to me!
Still no refund of my R750 that's owed to me for goods never delivered within 2 months! and now i no longer need a mattress protector and want my refund. I see other shoppers are equally let down by them - @Zane ***ner) why are you being short sighted and not responding here and appeasing your customers? word of mouth is the most powerful form of advertising but it goes both ways. you Have my bank details pls refund me and i'll remove these posts - fair is fair!
0 replies
33 months ago
Withholding my funds for a product they didn't supply
I had great initial dealings with Zane the owner who is friendly and professional in-store and he knows his game. I got my mattress delivered after a bit of a long wait but that was ok. I'd paid for the mattress and a R750 mattress protector. The protector didn't come with the mattress as i was told it was "out of stock." After 2 months of forgetting about it and also hearing nothing about it, I whatsapped to ask for my funds to please be returned. I was told the accounts department lady is on leave/pregnant ...then Zane offered me pillows or a "spare" protector and I said I didn't need them, I just wanted my funds back. It eventually got annoying that they seemed to not want to refund me. Another few weeks went by after saying I will get my money but nothing - I find it really strange why a large company can't refund a small amount when it's not theirs to keep? What was initially a very pleasant sales encounter has now soured for me due to their refusal to give me my money back; it can't be a cash flow issue as it's not thousands of rands it is a mere R750 - please REFUND ME Mattress King, as it's ********* to keep funds for a product you didn't supply now and that I now no longer need. I gave them 3 WEEKS warning that I would go on Hello Peter and still nothing - very disappointed in their refusal to rectify this situation and I want my R750 returned ASAP or next I will go on Facebook just on principle.
0 replies
33 months ago
Positive Claim experience with Miway.
Although a little slow initially in following up on the process when I dropped and cracked my laptop, they sent a fabulous gentleman to assess my laptop when I let them know I couldn't get it assessed myself. He was polite and professional in his assessment, and managed to do it in person so I could still work and keep it on me. I had a call today wrapping up the process and letting me know they will deliver me a loaded card with the insured amount to spend at a variety of supply stores. Overall a very positive experience as this is my first claim since joining them a year ago. I appreciate their friendly service.
60 replies
48 months ago
Great advice from Rest Assured
Thank you to the sales assistance who saw me around 4.30pm last week and patiently went through the options of mattresses with me. She took the time and made the effort to ensure the mattress would support my lower back and I ended up buying the Body Tech. I hope it's a great buy!
0 replies
48 months ago
Very satisfied customer
Fabulous, friendly experience from a knowledgeable team. Great service from the in-store right up to their delivery guy Glen who dropped my mattress off today. I paid last Thursday afternoon and got it this Thursday morning so I'm really pleased. The delivery guy made sure his hands were clean, he helped the guy I was donating my mattress to, to get it onto his van, and I really appreciate that kindness. The owner of Beds Direct also thanked me for 'supporting the small guy' which I will always do since i'm a one-woman-show and appreciate all the business I get from my clients :) Well done Beds Direct
0 replies
55 months ago
Vodacom - pull your socks up Waterfront store!!
I recently took out a contract with Vodacom at the Waterfront, when my friend coaxed me to move over from MTN, with whom I had no complaints. I opened up a nice R1400/month contract with an Iphone 12Pro and the service from the guy was great. fast forward 21 days and my phone bombs out - totally dies. Brand new R24k phone. I take it in the next day, they can't revive it. I take it to the istore next door and they run diagnostics and tell me it's well and truly dead. It didn't even pass the current checker. I then go back to Vodacom and relay this info and they say I must wait 7 days for my phone to be sent away/ assessed/fixed etc. I told them there and then I won't be taking a 'fixed' brand new iphone I want a new one. They said they couldn't get me a new one so I called the ombudsman and found out i'm within my right to cancel a contract within 30 days if a product is faulty - ANY contract whether in store or online. The next day Vodacom in canal walk said my phone was miraculously working and had just 'switched on' which I don't buy. But the day they told me this, when i went in the next day to get my info off the phone they told me it hadn't been logged with the store yet and had 'just arrived' and was being passed to a technician. So how come it was already worked on the day before while not officially logged with the store? When I tried to cancel in the waterfront, they told me i need to cancel it with cancellations and not instore so i spent a good hour on the phone with cancellations logging it, they also spoke to the store manager Olinka and then it was logged. I told them i'd take out a new contract with a new phone but they only had 12Promax phones so i went next door, bought an iphone cash (12Pro) and told them they must cancel my contract for sure as I had a phone now and i'd move to sim only. What follows is the most horrendous back and forth between the store, cancellations and a manager called Roxanne who doesn't deserve her job/title at the waterfront store. when i followed up 2 days later with cancellations they told me it's resolved, i must go instore and have it cancelled in person where I took it out, and that it's been resolved. I went to the store, spent another 3 hours of my time there which included the manager Roxanne telling me rudely she will NOT be cancelling it because the phone is not faulty - WTH?!?!? And then when i said i'm going to log a complaint and i want it in writing from her that she won't cancel she said 'I will not give you that!' Even the Vodacom call center who heard her online apologized that she was so rude and said I must leave the store. now it's 3 days later, NO call from Roxanne or Olinka or Vodacom to say what they are doing with my contract. It only officially started 1 October and so I have the 14 day cooling off period for ANY reason, which i'm well within, but Roxanne said that's only for online contracts which the Ombudsman said definitely isn't. I'm both shocked and annoyed at the lack of service and rude service I had from the Waterfront store. I want this resolved immediately as I've wasted in total about 15 office hours stuck in their store and in canal walk trying to resolve this which is both time and money i will never get back Vanessa
106 replies
121 months ago
No Follow up on my new Couch complaint - been 6 months!
I bought a R17k corner unit while 20% off, in grey. When it was delivered, and each piece lined up, not all the end corners were 'flush' as if they hadn't been cut right. and two of the pieces were softer than the others. I called same day to complain as per the delivery do***ent which states 24 hours. I was told someone would call me the next day. Nobody called, so I called again - I was told they were 'out of stock' and someone would get back to me in 2 weeks. a month passed and I went back into C**** walk @home where I'd bought it and told them what had happened re no response. He was disappointed and said someone would definitely get back to me. Nobody has and I want my couch replaced, the two pieces re-stuffed to the same firmness, plus the one side of the one piece has collapsed from sitting on it for a few months??? For R17k it should last a good few years before it caves in. I am waiting for someone to come back to me ASAP i'm a regular and usually very happy with the products and services offered by @home.
309 replies
123 months ago
7 people and NO RESOLVE ending with Monique Moster
31 minutes of a landline call and my precious business time. Yesterday my Amex card was used fraudulently...instead of the guy spelling out which account it was (I have two Ax cards) he gave me last 3 digits only and I cut up the wrong card. This morning I transferred R36k into it, being payment for a clients ticket. The money reflected in the 'fraudulent' AX account which I put it into, in error. then they tried to issue the ticket and it came back 'credit denied.' and then BOOM the money vanished off my card. been trying for 32 minutes and speaking to SEVEN people who simply keep passing me on...in a vain effort to 'find' where that R36k just vanished to. Ended with Monique, telling her my story for the SEVENTH TIME and she ends up putting me back to the reception. I told her, 'take my number and call me back I WANT THIS TO END WITH YOU and get resolved.' true as god, back to reception, no resolve, no word from Monique and R36k 'missing' and the ticket HAS to be issued today or it expires. my client trusted me, I trusted Nedbank....sort this out ASAP please, not what I expect from my bank.
75 replies
Review Distribution
5 Star
6 (40%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
6 (40%)
1 Star
2 (13.333333333333334%)