BC
Brian C
Active since Mar 2009
30
Reviews
0
Industries
Reviews
30 reviews12 months ago
Our bond has always been a Flexi Bond
Our bond has always been a Flexi Bond. We are always in advance with our payments, but should we need renovations, we quickly access the available advance payments. When I checked on Wednesday, I was shocked to find that our Bond on 0 balance, meaning we are unable to access the funds. Someone has changed our contractual agreement with the bank, without our consent, which ai believe is *******. This so frustrating and irritating at the same time. When I spoke to my private banker, Nyeleti, I was told to apply for the facility, REALLY! Why should I be applying for something that has always been there. FNB is slowly losing their status as a great Bank. Please assist in resolving this asap.
58 replies
15 months ago
BAD CUSTOMER EXPERIENCE
We are just in a process of buying a car for my daughter at Nissan Sandton, our first conversation with Alaric was such a pleasure. Then he handed us to his sales Manager. We had such a bad customer experience With Nomvula, the lady is so rude and condescending, I wonder how she has risen through ranks, maybe this is a family business hence she can speak to customers the way she does. I almost cancelled the whole deal, unfortunately that would have meant taking a deal away from the young Alaric who is new at his job, but very professional. Nomvula left such a bad taste.. Please REFUSE TO BE SERVICES BY THIS LADY
0 replies
21 months ago
Pleasurable experince
I would like to express our impressive experience dealing with the used vehicles sales rep Chris Salang. This guy went and continues going above and beyond to make the purchase of my wife's vehicle such a pleasurable. If this guy does not move to new cars, or atleast get promoted, he will be snatched by other dealerships. HE DESERVES ALL THE PRAISES.
0 replies
40 months ago
Bad customer service and full of excuses
I have been with Alexander Forbes for the last 10 years and I having nothing but great reviews. Ever since we were moved to Momentum insure, the services has gone down by the day and as I write, I believe it has reached ROTTEN STATUS. My advise to anyone considering Momentum, please do yourself a favour and find other insurer, you only come here if desperate. I logged a geyser problem with them on the 20th of December, to date we are still going back and forth which is SO FRUSTRATING. Can you imagine if this was a building structure claim taking so long, we would be staying as destitute. PLEASE RECONSIDER if you haven't yet signed
132 replies
47 months ago
BAD CUSTOMER, WORST COURIER EXPERIENCE EVER!!
I have been expecting a delivery for the purchase i made on the 26th of April Every morning Aramex would send me a message that your parcel will be delivered before 5 with no Luck. Today I decided to track my number, only to find a notice that there was an attept to deliver but the customer was not available, WHICH IS LIE! Both My wife and work from home and our help is at home 24/7. there is always 2 people at my house, this is PURE LAZINESS from the Drvers and Aramex as a business. please use something else, Courier guy or DHL, STAY away from AEAMEX
0 replies
48 months ago
Bad customer service experience
I placed an online order on the 26th of April, with an expectation to get the order latest 2 weeks. I have had a bad experience with an online purchase from the pro shop before, where I ended driving to the branch and collect it myself(Story for another day). I first called the Woodmead branch, where it was discovered that my order was coming from the La Lucia branch and the person who answered promised to follow-up for me and give feedback, you guessed right, no call came back. I called La Lucia myself and was promised delivery on the weekeknd of the 14th, you guess right again NOTHING! I then called again on Monday 15th and Luckly spoke to a person who does what he says he would and follows up(Wandi was his Name). After almost a Month of rUN arounds, Wandi finally managed to have my order shipped, hopefully it will arive in time for my Son's tournament this coming RAINY Weekend. The customer service is shocking at the pro shop. On another note, a sales rep by the name of Bianca at the Woodmead branch made me buy a wrong size(just to make sales Target) on the 22nd April, promised to order me a correct size and would call me back once received, to date no call has been received. It is disappointing as you expect people in customer service to keep their promises.
134 replies
51 months ago
Samsung S21 FE is the worst phone I've ever used, STAY AWAY!!!!
I bought a Samsung S21FE Olive on the 19th of January 2022 at the Samsung clear water. After installation, all was going well until people started calling via my wife's phone as mine was supposedly off. I didn't think much of it at the time, until the saturday when we left home, meaning no wifi. When I attempted to do something on the internet, the phone side I was not connected to the internet. Short story, I spent my whole weekend like that. I then took it to clear water, where a guy did some settings change and it worked fine while in the store, a later I was experiencing the same issue again, which am still experiencing. Yesterday was the last stroll, I was totally offline with the phone on and couldnt join any of my meetings, you can only imagine the frustration. My 3 year old HUAWEI P20 LITE is way suprior than this S21FE, dont even get me started with the battery lie. Stay away from the S21FE, its a blood waste of the R15,000
106 replies
55 months ago
WASTE CUSTOMER Experience
FNB Advertises on how great a bank is and the best business banking for small businesses. What ALOT OF NONSENSE! They make it impossible to do business. Its their employees are clue or are just plain deliberate in frustrating us. We asked a personal for a bank rating letter, she said it is done by a different department, which is understandable. We communicated with the right department and we were sent a document to complete on Wednesday already. Thursday came, with nothing from the bank, I asked my wife to follow, with no joy even after following up. Friday came and it is now a panic situation, we call and get a letter, without a code, saying name incomplete. REALLY!! the name appears incomplete because of the lack of space on their document, be as it, why didn't anyone call us to tell us that the name is incomplete. What a bunch of time wasters!!!!!!!
53 replies
56 months ago
Bad customer experience and service
Vumatel started as the best service provider, but time goes by, they have started dropping the ball, this maybe due to the magnificent growth that they have experience which is introducing some arrogance. Our lines have been up and down in the last 2 weeks, this one has been the worst. We haven't wifi connection for the last 24 hours and these have not even tried to do the decent thing in advising what is exactly wrong in the area. Most of the people in my estate work from how and we have resorted in having to connect using mobile data. I understand that maintenance has to be done, but at least let your customers know of the planned disruption, this is the worst time to have problems with wifi. Vumatel needs to improve on their customer services and communication
0 replies
64 months ago
Not getting the speed am paying for and rude/arrogant customer agents(Belinda)
I have had a 20Meg unlimited line for the longest time with Cell C. Lately I have been experiencing speeds below 10Megs. After much frustration, I asked to have an upgrade from 20 to 50, hoping this would resolve my speed issues. To my disgusting surprise, I am still getting 14.20Mb Download and 21Mb upload. As if this is not enough, the customer service personnel is RUDE and ARROGANT, it is as if I am being done a favour by being with Cell C Fibre., Belinda to be specific. This Belinda lady had the nerve to be shouting at me, in a way I have never even done with my kids,I was left shocked and didn't know how to react, whether to apologise for calling. It is no wonder Cell C is where it is today. After such an experiencing, I am definitely looking for an alternative, where i will get true customer service and respect(as human being)
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (26.666666666666668%)
1 Star
19 (63.333333333333336%)