AS
AnonCT S
Active since Mar 2011
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
Embarrassingly Bad Service
Sent this to their complaints email - not expecting a response. 1. Ordered 9 items from Builders Online – on the 1st of December 2. Delivery confirmed for Friday the 4th of December 3. Driver did not show up 4. Revised timeline following my phone-call [Builders did not let me know the delivery was not coming] - Saturday the 6th of December 5. SMS received on Sat morning naming the driver and saying he was 15 minutes away 6. 4 hours later (following my calling the store, the delivery arrived - with 3 items missing 7. Spoke to your customer services and Constantiaberg store – 3 times on Saturday 06/12 · Confirmed that the 2 pots not included were in store and should have been sent · Promised that delivery would come on Monday the 8th 8. Received a phonecall from Builders on Monday afternoon to confirm the goods had arrived, I informed them that they had not. · They committed to sending them next day (08/12) · Never arrived 9. 10/12 (today): Called Customer Services – they promised to contact the store and call me back within 1 hour · 3 hours later I have not received the call This is as poor as it can be, I had a similar non-delivery a few days before with another order. Have asked to speak to a Call Centre Manager on numerous occasions, however no one has ever allowed me to do this. Clearly Builders are not capable of running this service. I need to know when (to the hour, not the day) my goods are coming and I want a senior manager to call me back by way of a formal escalation.
689 replies
13 months ago
Archaic Onboarding, nonsensical credit application approach
Was coerced by my broker to switch from FNB Private Wealth to Discovery with a promise of increased credit etc - as well as the product tie-in across the Discovery Suite. Entire process was a joke. Clearly their credit check team are inexperienced and lacking in initiative. I needed my annual bonus to be included in my overall payment structure. Payment went into my FNB account in Feb, however the formal statement only gets produced a few weeks later. Instead of asking for a payslip or bonus confirmation from my employer, the agent simply put in a fictitious amount, roughly 1/30th of the actual amount. Then (once the above was resolved after a ridiculous back-and-forth process) - even though I meet the requirements for the premier product, I get an offer of roughly half of what FNB give me (not even considering the fact that I have an option to increase my credit limit by another 50% across my products with FNB). .....and Discovery offer no overdraft option on a current account. When you compare this to the application process of Capitec, Thyme, FNB etc - you wonder how Discovery are going to compete. Terrible UX, derisory offer. I would have considered moving my mortgage across as well - however no way I am putting myself through this nonsense twice only to receive a significantly worse facility than I am currently using.
106 replies
25 months ago
Good not received OneDealADay not interested - blame the courier company
Been waiting nearly 3 weeks for my goods. Eventually looked at the parcel tracker and it has been in a 'We have experienced a problem with your parcel which is currently under query at our depot.' state for 9 days. No feedback from ODAD. When I managed to get a response via their archaic WhatsApp service they told me that they outsource delivery to Fastway Couriers and it is not their problem. I explained that I paid ODAD and that my relationship is with them - not a third party supplier, however they are not concerned.
0 replies
29 months ago
Stay Away: Owner Belligerent and Defensive
Always find it interesting when detailed scathing 1 star reviews are immediately followed by 5 star ratings with no supporting detail. call me a cynic..... I concur with the feedback regarding the owner Carl. He will not honour warranties - always choosing to point fingers at external work. One of his geysers burst and we discovered that their is no serial number on it, so we cannot get a supplier warranty. Asked him to assist and he said I was too difficult in our last engagement (I did eventually have to consider legal action), so he would not help me. I am under the impression that the business has closed. Judging by the feedback here I am not in the least surprised Avoid at all costs
0 replies
40 months ago
First and last flight with this airline
Just boarded my first and last Ethiopian Air flight. 3.5 hours in queues, boarded 70mins late. Not a word from the staff . Incompetence from start to finish. We checked in online and it still took the check in agent 12 minutes to check our luggage through. No urgency , no professionalism. Customer lost for life. Lesson learnt . What was I thinking !!
0 replies
49 months ago
BA ignores violent incident on their flight, refuses to respond
Reported a violent episode on a Comair flight , 2 months ago. Have chased BA weekly without response. Clearly disinterested. No concern for their staff nor the passengers impacted by what was comfortably the most serious situation I have encountered in 45 years of travel. Disgusting - however anyone who has experienced the decline in the standards of BA over the last 5 years will not be surprised.
0 replies
50 months ago
Hoover Engine Failed 2 months after warranty, and with limited usage
Hoover just out of warranty from Takealot - and the engine blew. Is used 3 times a week for approximately 3 hours max per week. I have had vacuum cleaners for 25 plus years and never replaced any brand in under 5 years, usually a lot longer. Warranty is a joke considering the quality of the product. Added to this, our local appliance service centre (who are excellent) have been unable to get through yo Hoover spares for 3 days, No answer. I can confirm this as I have tried myself. Going to cost me R1000 with labour to fix - never going back to Hoover.. Used to be a trusted brand,.
0 replies
52 months ago
Better options available -suggest you look elsewhere
Chairs in the main salon are torn and old - not a great look. Purchased 2 massages for my wife’s Xmas present. When we arrived they informed us that she could not have both, and that they thought one was for me. This was not discussed and not what we agreed. They then refused to refund me and offered a credit note only. I explained that we live in CT and come to Jhb every 5 years, however they were not interested. Reluctantly agreed for my daughter to take a massage - only for her to tell me that the masseuse was on her phone and using 1 hand during the massage. Neither my wife nor daughter were informed that they could use the spa and pool - my wife had to insist on being allowed in. Couldn’t use the pool because there was a couple in it shouting at one another from 1 meter apart. Was not possible to be in there at the same time. Many better options - my advice is to find an alternative.
0 replies
52 months ago
Mzizi at Melrose Arch Branch - a credit to FNB
A huge callout to the attitude, professionalism and general approach of Mzizi (I hope I spelt this correctly, might be Mzinzi!). Not sure if he is the manager, but he should be! (FNB Melrose Arch branch) Assisted me with replacing my lost CC and Debit Card. A pleasure to deal with, and someone who understands the customer. Thanks Mzizi, hope FNB recognise your talent!
53 replies
53 months ago
Stay Away - extortionate non-refundable booking fee with no customer service
No customer service, and be warned - they add a non-refundable booking fee, without any value-add. Go direct to Airlines rather. I had to book an emergency flight to Jhb from CT as my 83 year old father landed up in ICU with a stomach issue. On admission , he tested positive for Covid, which meant i was not going to be able to visit fir at least a week. I asked Travelstart to cancel my existing flights, their response was to tell me to deal directly with LYFT, and sent a link. I did this and sorted myself out - but then discovered they add a R650 booking fee, which amounts to nearly 30% of the overall cost, and they will not refund, even if you paid extra for a cancellation booking. This is not only unethical, however potentially not legal. I will need to determine that. So stay away from this company. WhatsApp agents are rude and dismissive - cheeky and condescending, and they have no moral or ethical standards - not refunding customers who are impacted by Covid - does not seem to get any worse than this, Lesson learnt. Will neve ruse again and ensure my contact base are aware.
53 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
1 (3.7037037037037037%)
3 Star
3 (11.11111111111111%)
2 Star
5 (18.51851851851852%)
1 Star
17 (62.96296296296296%)