AT
Adrienne T
Active since Mar 2011
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Sending me demands for money, clearly not me.
I keep getting this sms, I am not the person and I have called them twice regarding this they told me thy have removed blmu number, just received this sms again, do I believe them no are they useless yes Mr/s Mwanjira,kindly settle TV Lic bal R7992.50 avoid monthly penalties increasing the balance: https://pay.nudebt.co.za/ep/2009494818 Tel 0872839721. Remove my number immediately I am getting irritated
56 replies
8 months ago
Disgusting Service
The worst service and communication received. Customer Services and scheduling do not speak with one another when you contact them
371 replies
18 months ago
Very angry and disappointed
I was told sorry we don't have bubble wrap. I helped them put items in box and asked can you not put something in the box to secure items. They also had nothing to put in the box. I was told by the lady that she will mark the box fragile and do not stack that will keep the items safe. I got a call on Monday telling me the box was opened and the item that i inherited that is over 50 years old is broken, the box was damaged in transit. when i asked why the box was damaged as it was not to be stacked, and it had fragile on it. the box was probably stacked as that is the only way it could of been damaged in transit. Now i am sitting with a heirloom that is broken due to your staff ignoring labels on a box. I requested photos of how the box was packed in your truck and politely told you can have one we don't take photos. So now i have to repair the item. If you advertise bubble wrap and you have clients sending items, make sure you can assist to package and secure with other things. I will never recommend or use your services again
0 replies
20 months ago
Wrong Items delivered
I ordered a 2 x NIVEA MEN Protect & Care After Shave Splash, 100ml the price was R250 per bottle which equates to R500, On collecting the package, and I receive 2 x NIVEA MEN Protect & Care Replenishing Post Shave Balm, 100ml the price is R122 per bottle which equates to R244. This is not acceptable, they clearly *****ing money from me as I have paid double that. Its there mistake and they have the nerve to tell me the return has to be approved, really if you check packages properly you won't have the amount of returns you have When calling to do the return they blame the supplier, is there no one that checks the orders that are packed to see the correct items are packed. This is a total inconvenience. People before you order from takealot think again. while at the depot there was someone else that also had the incorrect item delivered.
0 replies
67 months ago
Stunning Meal with live music
We had the dinner on Friday evening, absolutely delicious, the pasta was outstanding. The music was brilliant. Really a lovely evening out
0 replies
69 months ago
Telkom bad service
In April we called the call center and cancelled the landline and we asked to cancel the debit order on the LTE contract as we were going to pay cash due to our business closed under lock down. At the end of April telkom tried to take the money from the bank account. In May we went to the Telkom store in Canal Walk and the sales man put in two queries one for the cancelled land line and the other for the debit order. At end of May they tried to take the money out of the bank account. We went to telkom in blue route and canal walk and they said it was done. At the end of June no atrempt was taken od the debit order. Bearing in mind we have been paying every month at money market. End of July telkom have tried again tontake mo eyboff our account. Every time this happens we get charged R202.70 by telkom amd our banknaccount is in overdraft. Edwin at Canal walk explained that the billing department can change the pay to EFT. The billing department calls me and they politely tell me they can not change it, it has to be on a debit order. Enquiry reference numbers 34628111, 33777149 says it has been resolved but it has not as we still struggling. Please tell me how donwe pay this overdrafts that Telkom has caused us to be in. Our business was closed for 96 days and we are struggling to get it rumning again. Kindly donyourself a favour and teain your staff properly, call centre agents do not tell the same story.
0 replies
71 months ago
Incompetent accounts department
I am totally disgusted with the way MTN do their accounts. I have jus received m statement dated the 17 June 2020. On checking my statement I notice that payments made on the 11 May 2020 and 29 May 2020 are not reflected. Called them and the consultant comes back and says she can see the payments she will send me an updated statement. I open the updated statement and I kid you not the statement date is the 16 April 2020. How on earth do you work this maths out????????? I call back and ask them how they work this out and i get told the system has not been updated they will send a request to billing department. Thank goodness I don't have a debit order as the would take the amount of just over R1100,00 for payment yet I have paid R800 on the account which is somewhere between the deep blue sky and the ocean. How do you run an accounts system and send out June statements with no payments reflected but when you send an updated statement it is April. Billing needs to be taken to task as they are not doing their job properly. Another problem is you give bank details to pay money at ABSA, and the payment disappears off the face of the earth and I must run around getting you a pdf which cost me money as I don not have scanning facilities to sort my account out. You get told it takes 2 to 3 working days to sort and then you suspend my phone a second time and then i get told it takes 6 working days. This is the second time this has happened to me.
0 replies
72 months ago
Customer service
I spoke to Charmaine last week as u am unhappy about the fact that my premium is going up from 1 June and my anniversary of policy is 1 August. Her response was due to covid-19 which is nonsense. Covid-19 has nothing to do with my policy. Secondly she told me that the policy is now reviewed quarterly. When taking thr policy out, if my memory serves me correctly the policy was reviewed annually. Thirdly i called the 24 April and was told that they would speak to the underwrites and come back to me. Which no one has returned the call. On 21 May i called and spoke to Charmaine, told me she would speak to underwriters and come back me. She called back and said she said it is now reviewed quarterly. I told her that I don't accept that as that's not what was agreed on. I asked her to put me through to Karen Koekemoer, the sales lady that I spoke to when I took out the policy, i was told she was busy. I requested that she ask her to call me back. It is the 25 May and i have had no response. Today is the 30 May and I have had no response from the email i sent.
105 replies
115 months ago
Disgusted
<p>I had a loan with DirectAxis, in 2012 I laned in financial trouble and applied for debt review. The acoount from DirectAxis was part of the debt review and the amount was paid into the NDPA account every month and they paid the accounts.</p> <p>In December 2015, the debt review company contacted DirectAxis and asked them for a settlement figure, which they gave and I paid the settlment amount on the 9 December 2015. On the 18 December 2015, DirectAxis Debt review sent a letter stating the account has been paid in full.</p> <p> </p> <p>On the 26 September 2016, Betty from Norman Bisset contacted me saying the account has been handed over. I told her that the account has been paid in full and that i have a paid up letter, I sent the paid up letter to them and Betty then sent an email stating that the account was closed on their side. I called DirectAxis and spoke to Pricilla who confirmed that the account was paid up, and the system will be updated as it was not done yet.</p> <p> </p> <p>Today the 8 November 2016, I receive an sms from MBDCS stating that my account has been handed over. I called and they told me to send the paid up letterto them which i refused to do I told them to go and get the letter from Norman Bisset as this was supposed to have been sorted out on the 26 September 2016.</p> <p> </p> <p>I then contacted DirectAxis and spoke to Mona, she hascome back and said that the debt review have to write the balance off so that the account can be closed, she asked what proof do i want and i told her nothng she sends will convince me that this was done as it takes 11 months to do this.</p> <p> </p> <p>Can you please tell me that i takes 11 months to close paid up accounts, this is totally ridiculous and i am the one been harrassed by lawyers not you.</p> <p> </p> <p>Discplinary action needs to be taken against the individuals for not doing what they are supposed to and I want a letter of apology and explanation why it has taken so long.</p>
173 replies
123 months ago
Lies about upgrades in March
I am due for upgrade 14 March 2016. When I received the letter regarding the network taking over my contract I called and asked what happens to my upgrade on 14 March.<br> <br> I was assured by the call centre that until I receive notification that the contract has been sent to network they will honour the upgrade via courier.<br> <br> This morning I called to enquire and I was told THEY HAVE NO STOCK and I must wait til the migration takes place and upgrade with MTN.<br> <br> MTN says they have not got a date of migration and Autopage says the 17 March.<br> <br> How can I believe Autopage when they have already defaulted on information.<br> <br> i have sent an email to Auotpage requesting migration date in writing, the email address given can't even answer the question properly.<br> <br> Sick and tired of dealing with service providers who give false information<br> <br>
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)