PF
Portia F
Active since Mar 2011
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Awesome service from Itumeleng, she is a star, OUTsurance appreciate her!
Received outstanding efficient service from Itumeleng regarding my claim. Awesome!
1 reply
1 month ago
Bad service , Bedshop, no delivery or indication after 2 weeks.
Very bad service, no delivery after 2 weeks. Customer care useless and Klerksdorp staff powerless to assist with delivery of online order#11531.Must commend Gladys for trying but still no delivery to Klerksdorp from warehouse.
0 replies
2 months ago
Yuppie Chef ,unfair policy faulty goods returned , value 529.
Faulty Aura Diffusser , returned, 14 days before refund or replacement unfair.
1 reply
5 months ago
Coricraft: none delivery 6 weeks later, with no communication or apology
No delivery on , goods ordered online on 28 November 2025. I called twice, following promise on 8 Jan 2026. Called customer care twice. Spoke to Yolandi, no follow up or outcome.Vanessa took all details and promised deliver on 16 Jan 2026. To date promised delivery 16 January 2026, no communication or delivery. No SMS or apology with explanation why delivery is again not done. Aggrieved that customers are treated so bad after giving them business.
1 reply
27 months ago
No service, Webafrica
I am very disappointed with the lack of service after payment for installation more than a week ago. . Have to talk to a bot. In this way they avoid responding. This is a bad start so I would rather take a refund and go elsewhere if only I could get to talk to a real agent for a start.
0 replies
67 months ago
Cielo ,unethical advertising
Be very careful when making online purchases from Cielo.I purchased a bed valued at R7900 because they indicated that it was in stock on Sat, 5 Nov 2020.I received all the e mails acknowledging receipt of my money but unlike other shops no indication of delivery date. Today I receive an e mail telling me that they do not have stock and delivery would be in a January or February 2021. I called and spoke to Monalisa, the client liaison. I informed her that I want a refund because they should have indicated “no stock” on website and need the product before Xmas. She was not able to tell me when my refund together with delivery fee would be refunded. I have followed up with 2 e mails and have still not since this morning received a reply. Be warned, this experience tells me that companies like Cielo sell you goods which they still have to buy.Once they have your money they take their time to refund and to not respond to e mails so one is at their mercy . Not sure how on line business ethics work but this is wrong.
1 reply
83 months ago
HiFi Corp- Very Bad Service once they have your money
Good Day, I purchased a Linx Alaska work desk on-line on 16 August 2019. I paid R1599.00. The next day I received a call where I was told that they did not have stock and that they would refund me within 7 days. I wanted to know why I had to wait 7 days for a refund when the error was made on their side because the online purchase should not have taken place. I explained that the least they could do was to process the refund quicker. Apologies followed but no promise of a quicker refund. I have tried calling their numbers and no-one answers, went on the chat line twice and each time the call centre individual who responded read from a script which ended with " someone would respond with 48 hours to my question regarding the progress of my refund". I am all for the ease with which one can now purchase good online and errors do happen, but the problem is the company not being responsive and rectifying the error ASAP. They instead are hard to contact and those who are on the chat line read a script which does not resolve the matter. To date after all the promises of a call from them within 48hours, I have no further calls, I have not received my refund and it is now more than 7 days. I am not able to get hold of anyone to give me an answer as to where my money is. I will not recommend buying from HiFi corp . Once they have your money as in this instance they go quiet. Mrs P V Flanagan 0793128746
0 replies
93 months ago
Home of Living Brands-After 20 months Russel Hobbs Heritage Collection Kettle leaking and peeling .
I purchased a Russel Hobbs Heritage Collection Kettle at Boardman`s Brooklyn, Pretoria on 12 Dec 2016 for R799.00.The red paint started to peel and it started to leak at the seam by the handle when boiling .Boardman`s Brooklyn has however closed when I tried to return the product . I contacted the help-line for Boardmans and was referred to the Edcon Group. I then called them and spoke to Bulelwa Ntwana in Edcon customer service who could not assist me. I eventually found out that the distributing agents for the Edcon group isare Home of Living Brands. I sent the picture and an e-mail to Home of Living Brands. Arishna Ishwar responded to my e-mail.Details of everyone contacted below. Arishna Ishwar +27 11 ********** +27 10 ********** , ********** and I cc`d Paul Roux; Dinesh Santhilal; Leoni Van Staden; ********** The faulty kettle was collected 6 weeks ago. I called to find out what was happening on Monday 1 October 2018, to be told by Arishna and her line manager Terry-Lee Thompson, Customer Service Manager +27 11 490 ********** that I must pay R 220 for the replacement kettle because the warranty of 12 months has expired and I have used the kettle for 20 months. The tone of the response from Terry -Lee Thompson was very faciscious and condescending .Stating that there is nothing wrong with the kettle however they will replace and are only charging R220 for the replacement kettle.I have asked for the contact details of the managing director because a Russell Hobbs kettle costing R799 cannot last 20 months only. I have received no further response to my request for theses contact details. I am able to forward all the e-mail communication if required. Please assist and/or advise how best I can proceed . Thanks
0 replies
122 months ago
FNB Contract no value for money on Huawei P 8 Cell phone
<p><br /> I am now at wits end.I purchased this Huawei P8 lite phone from FNB Connect on 15 Nov 2015. Last month the phone kept freezing and automatically switching on and off. on 16 May 2016 I reported this to FNB Insurance. After numerous calls to them my phone was eventually collected 10 days later to be tested before they could repair or replace.</p> <p>I was promised by Nadia Du Toit that she would solve my problem but that they had to test the phone . I got a call from Hendrick Botha, FNB Insurance after it has been collected and tested,stating emphatically that there was no fault on the device last Thursday,2 June 2016. I also got a written report from their service provider Paragon Computers that there is no physical damage,water damage but that the problem could be software related. Despite this report Botha staed no fault on the phone and returned it. I was happy about this and accepted it without argument because it also meant that I would save money on excess.</p> <p>Yesterday the phone was delivered and since then I have had no use from it. The screen still freezes and it still automatically switches on and off . The IT person in our company has been testing it all morning. This phone is definitely not working!!! I am not getting the value for money paid on a monthly basis because this phone is still on contract.<br /> I am getting no pleasure out of this in fact I have very little time to fight about a faulty phone. I contacted Huawei directly and was told that the phone is not under warrenty with them directly even though their website state a 12 month warranty on all products. I will have to pay them to have it tested in Sandton or Menlyn.</p> <p><br /> What do I have to do now. I purchased this phone in good faith, only to have these endless problems. FNB Connect who I pay insurance to seem to think that I am hallucinating. Do I have to wait 3 weeks again for tests? What about giving the benefit of the doubt to the paying client. I am leaving for New York on 20 June 2016 , I do not have a phone to use which I am currently paying for.</p> <p> </p>
5 replies
126 months ago
No value for money as per contract promise
I took Neo Flex Data contract 10G in February 2015 from Neotel. I received a poor signal and an aerial was installed after about three e-mails complaining. Thereafter the problem persisted so I was told to move the router around. For March, April and May I used less than 50-60% of the 10G data per month. in July I received an account of R548 because I was charged out of bundle. I paid and had a cost cap. Thereafter the data was depleted in the 1st 5-10 days of the month. I sent numerous e-mail but no explanation could be given except to advise that I only switch on when using data. This did not help ,it just got worse.I informed them on 30 Nov 2015 that they could not resolve my problem so I ended the contract. On the 9 Dec 2015 I was called by a staff member who did not listen to my explanation and clearly did not read any of the e-mails sent . I was instead told that I must pay a penalty of R1649.91for the bad service received .I also informed them to collect their router . This account includes the cost for data over and above the R176 . I have to date received the standard responses from call centre staff . I am at wits end with Neotel.
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)