NN
Neelan N
Active since Aug 2011
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Wash and go VW Service Centre in Centurion
I have a 2020 VW Polo Gti which went in for its 4th annual service at 46348km to VW Autohaus Centurion. 4th service as I'm not doing the required mileage. It would have been its 60000km service which is a major service. The vehicle is under the EasyDrive maintenance plan which I have been purchasing every year since the 3 year warranty expired. Vehicle is stock. There were 2 additional items added to the major service to be sorted out when I scheduled the service, a few days in advance. New wiper blades and fixing a stuck steering paddle shift. Booked in the vehicle on 29 August 2024 at 07:45 and waited till 15:00 to hear from the service advisor on completion. Sent a WhatsApp asking for feedback only to be told they are still busy with the car and that it is a major service implying I should be patient. I go to pick up the vehicle at around 5pm and the service advisor says the major service is done - oil change, spark plugs, oil filter, air filter, pollen filter etc. but they don't have wipers in stock and I need to come back when it is in stock, further the stuck paddle shift requires more time to fix so they just "greased" it. I was really disappointed and asked how they don't have wiper blades for one of the most common cars on the road and having requested this in advance and expecting me to drive back to have them fitted, really? Seeing she was not technical, I did not bother asking how they grease a steering paddle shift. I left with those issues still playing on my mind and decided to open my bonnet when I got home. Car felt like it did before the service, great, so did not have any specific reason to poke around other than my interaction with the service advisor and the disappointment of work not completed. To my surprise, there was a thick layer of dust over all components in the engine bay. The surprise was not due to the dust itself, I did not expect my engine bay to be cleaned but the wonder of how you change spark plugs and the air filter without getting fingerprints on any of these items? Suspicions raised, I decided to check my air filter, taking pictures as evidence. The air filter was not changed, and the compartment was still with bugs and sand. Oil spilt around the oil cap. Back at the service center the very next morning, 30 August 2024, to ask what exactly they did for the major service and got the same reply as the previous day. So I asked how they changed my air filter without opening anything and showed them the pictures. Workshop manager agreed that the filter had not been changed and needed time to investigate to get back to me. Workshop manager got back to me about 45 mins later saying that the air filter was not changed as they did not have stock and this was a communication gap between technician and service advisor. They were using new stock management system and there was issue between what they had on back order and what VW system showed. If that was the case, why did they falsify the job card and say these were replaced? He then assured me everything else that needed to be done for the major service was done and the paddle shift required stripping to do warranty claim before ordering parts for replacement and can take 3-6 weeks. I said I don't have peace of mind, so I want to inspect the plugs fitted. Went back on 2 September 2024, 3 days after the plugs were fitted to inspect them and have the other items not done fixed/stripped, added some other issues which happen intermittently to check as well. I stood with the technician when he pulled out the plugs and clear to me that they were not changed, even asked for a brand new plug to compare. Workshop manager says remember that the plugs are under extreme heat so will not look like the new ones to which I rep**** yes sure it's not going to look brand new but these don't look 3 days old. I took photos for evidence again and kept one of the plugs removed. Workshop manager says he'll put in new plugs so I have peace of mind that they were changed. I told him to change them and I'll be back in a week to show him condition of plugs so we can settle whether plugs were changed. Plugs changed, air filter changed, wipers changed, paddle shift stripped and warranty claim put in. ECU update was done without informing me prior, hoping to fix the intermittent issue I told them about. I picked up the car and it feels different, can't really put my finger on what the issue is, but it sounds quieter than normal, maybe it's new plugs and air filter? Go back after a week, 10 September 2024 and again standing with the workshop manager and technician, pulling out plug No.1 to compare to the plug they pulled out a week ago which was supposedly 3 days old. Clear as day the new plug electrode is cleaner and the ones pulled out a week ago was not changed but the original ones from before my major service. Took photos again as evidence. Workshop manager says he definitely has an issue in his workshop that needs to be addressed as he can't inspect each car. I don't get to drive my car hard or for long as it's just city driving in traffic. A week of driving and finally an open road and I finally figure out the car feeling detuned. No more growls or subtle pops and down changes are less dramatic. Car feels like it's in eco mode or holding back even in sports mode. I check a few VW forums about the issue and some say it's possibly an ECU update. Ask workshop manager to revert the changes and he says it can't be done. So after going through all of this unnecessary effort to get my VW maintained by VW, where I paid to get the best service and warranty plan from, where you say I get peace of mind, I get back a detuned polo gti with higher fuel consumption, new plugs and air filter that I had to prove was not changed.
0 replies
18 months ago
No Brand Accountability
I recently serviced my vehicle at VW Autohaus Centurion were I found out after the major service that items like spark plugs and air filter etc were not replaced even though I was assured these items were replaced. I reported the incident to VWSA with proof of *****ulent activities and expected them as the parent company, the company I purchased my car and extended warranty plan from to hold their service centres accountable, extend my service plan as I did their work for them after all if I had broken down due to their negligence, these costs would have been for my account. I was told the service centre is independent from them even though it has VW name and if it happen to them personally, they would avoid going to that service centre in future. VWSA took no responsibility or accountability in ensuring my and my vehicle's well being. Their Customer Centre rarely returned calls, no updates and made it my issue to follow up on. No official response to the questions raised and response to the complaint lodged.
0 replies
42 months ago
getWorth or getAway...
GetWorth has a nice concept of sharing profits, getting more than just trading in and taking the hassle out of selling your vehicle yourself... unfortunately that's all it is, a concept. My experience has been one where I had to do all the followups and deal with individuals who did not have the customer in mind which left me wondering why I just didn't sell my vehicle privately, might have been less of a hassle and more profitable. A simple windscreen replacement was too tall an order for some at getWorth. While the purchase price offered was marginally better than some, and the prospect of the getMore bonus appealing the effort put in by getWorth left much to be desired. Communication for me was the most frustrating, not knowing who to reach out to and having people within getWorth not talking to each other leading to problems. At the end, the overall experience was not positive and unfortunately I settled for less.
396 replies
62 months ago
Gert-Johan Coetzee Collaboration
McDonald's South Africa informed me via their campaign organizer Ideahive that I had been drawn as a winner in their promotion back in January 2021. They requested contact details to arrange delivery of my prize which I provided but since then no one has made contact. I've contacted McDonald's several times via social media and their standard response has been...we'll follow-up and get back to you but no one ever does. What the experience has shown me is that the people arranging these promotions are disconnected. Promoting a brand is not just about arranging campaigns. Its also about following through and making it successful. Unfortunately this campaign did not seem to be executed successfully and leaves a sour taste instead of the gratitude a winner should feel. Thanks but no thanks McDonald's
0 replies
64 months ago
Samsung FE ('Fan' Edition)
I'm really disappointed with Samsung SA as a loyal customer and fan. Majority of my home appliances are SAMSUNG just to illustrate, dishwasher, washing machine, fridge/freezer, printer, aircon, TVs, soundbar, phones: Galaxy note 10 lite, A5, A7, S8 and most recently the S20 FE are Samsung devices purchased. So when I saw the Samsung members app on my new S20 FE ('Fan' Edition) offering the option to claim free Buds and a powerbank, I jumped at the opportunity. Unfortunately I was not able to fill in the claim form as a unique code was required. Furthermore my phone's IMEI was logged as invalid/duplicate. After trying to resolve the issue with both Samsung and Vodacom I was told by Samsung more than a week later that the code was given to customers in September 2020. But the phone was only purchased on 30 November 2020 and gifted on Christmas and still advertising free buds and powerbank. According to their terms and conditions: The Promotion will run from 3rd November 2020 (00h00) to 31st January 2021 (23h59) (“the Promotion Period”) at any authorised store, retail outlet or online, within the Republic of South Africa. How was I supposed to claim for something or get a code 2 months before my purchase or promo period? Their terms and conditions also did not provide any indication of how to get the unique code, call center support also did know how to get the code and did not provide info on why my IMEI number was considered duplicate- probably because someone else already redeemed it. So I'm not really a Fan anymore, just some one that purchased too many Samsung products. Samsung Ref: 7111509192
224 replies
112 months ago
Failed to deliver on upgrade contract incentive minutes
<p>I renewed my long standing contract with Vodacom in December after being persuaded that Vodacom could offer me a better cellphone service subscription deal which I felt other network operators were offering. The offer proposed to and accepted by me included 1 Gb of data p/m and 100 Vodacom to Vodacom minutes p/m over and above the data and minutes offered on the cellphone package I was on.</p> <p> </p> <p>In January I noticed that the Vodacom to Vodacom minutes promised to me were not loaded and queried this with Vodacom. Vodacom customer support stated that the upgrade documentation did not show any additional minutes. I explained to them that the upgrade was done over the telephone and that there was no documentation, the data was loaded correctly but the minutes were not loaded. This is something that Vodacom should be able to easily verify by the numerous phone calls that they have on record. </p> <p> </p> <p>I am frustrated with the number of unnecessary calls I have had to make to convince Vodacom of what they offered me and what they failed to document. Each time the call is to a different care agent and the explanation needs to start over again and again with information verification and and and...</p> <p> </p> <p>If Vodacom is going to respond, please make sure there is someone that is competent to handle the query and has sufficient authority to make decisions. My latest reference number given to me by Vodacom is S4-NAJ21-1AI94</p>
168 replies
114 months ago
No customer service...No delivery...No support
<p>Place an online order with Makro on the 27/11/2016 and it has still not been delivered. I've had to contacted the courier on my own and they are unable to confirm receipt of the items purchased and cannot confirm if/when the delivery will take place. I've requested help through Makro's twitter support but to no avail. I've tried calling Makro's call centre only to have the call dropped after a few minutes waiting. Makro's Twitter support channel has not even attempted to contact me to resolve the numerous complaints and request for support. Not really impressed with my online shopping experience with Makro! There are numerous other users on Twitter also complaining about deliveries that are still outstanding.</p>
112 replies
130 months ago
0318332500 Telesales
I get calls from the 0318332500 number and when I answer they hang up.<br> I googled the number and managed to find similar complaints.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
5 (62.5%)