VN
Vanessa Naidoo-Pillay
Active since Aug 2011
10
Reviews
0
Industries
Reviews
10 reviews114 months ago
The best professional and superior service received
<p>On the 25/11/2016 I made a purchase for my frontrow product. I was so skeptical and concerned that I may not be happy with the product or the service of having it delivered. I must say that since my purchase of the product all through to the delivery, I was kept informed every step of the way. The delivery company was so professional and even went the extra mile. I wish all online purchases could be as pleasant. Thank you for the wonderful service! </p>
0 replies
114 months ago
Ram Couriers do you'll even work?
<p>Ram Couriers is disturbingly laid back on their call centre tasks. They do not log in customers arrangements for delivery and they lie that they have ever even made contact with the customer. Then they deny the problem lies with them. Take note, Ram Couriers does not contact the customer when delivering. They do not even attempt to deliver the package. They drive up to your house and drive away. Ram Couriers contacted me to state that I missed the delivery and I requested them to deliver the package today at 2pm. I logged onto their site to check if the package had left, thereafter I contacted the call centre and they stated that I missed the deliver at 12:17pm because the previous call centre advisor did not even log the arrangments but instead stated that I was unreachable...never mind the conversation we had. Today the call centre advisor was suppose to identify if the delivery vehicle could come back as it was minutes after "I missed the delivery", she was suppose to phone me and let me know yet again the query was not logged. I had to make contact again, speak to another advisor.....RAM COURIERS NEEDS TO TAKE RESPONSIBILITY FOR THEIR INFERIOR LAZY CALL CENTRE STAFF!!! Should you wish for me to pull out phone records to prove my conversations and arrangements, I would be much abliged. </p>
56 replies
114 months ago
Clinique online store is so unprofessional
<p>I made a purchase on 27/11/2016 at Clinique's online store. I am still awaiting for my delivery. I cant get through to clinique to change my listed address and the delivery company they chose are so useless and lie about their logs. I have checked the online delivery tracking system and they have indeed lied about phoning me and trying to deliver the package to me. I cant even make contact with clinique to change my delivery address cause their call centre number is never answered and emails are only responded to when it suits them. I will be vacationing soon and will not be available. I would rather receive a refund at this stage than the product I ordered. I am so disgusted with Cliniques system. All my black friday purchases were delivered the Monday thereafter!!!!! Can I get some answers</p>
0 replies
115 months ago
RCS DOES NOT WANT TO CLOSE MY ACCOUNT AFTER SETTLEMENT
<p>I am quite frustrated with the RCS group prolonging the closure of my account. Despite attempts of retrieving a settlement letter which was not sent to me as I requested via their call centre which records calls, I paid the amount outstanding to my knowledge which was R16708.75 on 23/10/2016. After which on the 25/10/2016, I requested my account to be closed as it reflected on my account details. On the 27/10/2016, RCS notified me that an additional R94.17 needed to be paid as I did not request for a settlement letter. GET YOUR FACTS STRAIGHT RCS BECAUSE YOU'LL FAILED TO SEND IT TO ME! I paid the amount requested and forwarded them proof of payment the very same day. On the 10/11/2016, I requested confirmation that my account was closed. Yesterday the refunds department requests proof that I made payment on the 23/10/2016 in order to proceed! I sent them the proof this morning. I do not understand why the closure department forwarded my request to refunds!!! This indefinitely is a delay for RCS not wanting to close my account, if payment reflects on yourside, why do you need me to forward proof of payment? I previously closed my RCS Game account and this was not needed. I do not want the account anymore and I do not appreciate the delay! It is my right to request for the account to be closed as I have paid it off!!!!! </p>
168 replies
116 months ago
Still being billed after my Mr Price account was said to be closed
<p>In early August my Mr Price account was paid up and I went to the East Rand Mall branch and completed forms for the account to be closed. The Mr Price employee signed the closure form and said she would fax the form and thereafter my account would be closed. I asked for a reference or any proof and the employee at Mr Price stated that they dont provide such things and that the account automatically gets closed without even a letter being emailed. Today I received a bill from Mr Price for the account being opened. This is ridiculous. I signed a form requesting Mr Price to close my account. If I go back to the store they will make me pay the outstanding amount and complete another form and then a month from now I will be billed again. I WANT MY ACCOUNT CLOSED!!! Mr Price needs to improve their procedures and I am not liable for this a month billed amount as I requested and completed forms for the account to be closed. </p>
53 replies
117 months ago
Customers who are victims of fraud receive minimal assistance
<p>I am terribly dissatisfied with FNB's service on a Fraud claim that was reported on 19/08/2016. Whilst I understand the investigation process, I dont believe that they are there to assist the customer. I cant even get through to the call centre to inquire about the outcome of my claim. When you eventually do get through, the person that assists doesnt even understand what I as a customer am querying. All I received was an email stating exactly what did not occur. Fnb has deduced that my card was stolen from me at the ATM yet it was sucked in and at no stage did the card come out of the ATM, even whilst the money was being withdrawn elsewhere. I acknowledge that Fnb wont take responsibility for my claim, they would rather take the easy way out yet their ATM was not safe. My husbands card was cloned at the same ATM approximately two years ago. FNB should not pride themselves on customer service, I did not even receive a call with inquiries or any expalantion. I do want to know how my card was not found in the ATM yet it was sucked in, even if FNB wants to state otherwise, I believe that customers need to be made aware of different types of ATM scamming. </p>
53 replies
118 months ago
Store Manager with an attitude
<p>I purchased 3 ink cartridges at Matrix Mall@Carnival on 15/08/2016 for business use. On the 16/08/2016, I noticed that it was the incorrect cartridge. I contacted the store and the call was answered by the store manager. I queried if they had the correct cartridge at store, if I could exchange the cartridge at any other branch or if they would refund me. I was told by the store manager that I could not and that she would contact one of the branches to retrieve the items and I would have to wait for it to come to store. She contacted me after making arrangements stating that she was having a bad morning and that I can come for a refund or I can wait for the items to arrive at the store. However if I come for a refund she will not be able to as there is no cash in store. I notified her that I would come in to pick up the ink. </p> <p> </p> <p>When I arrived at store I saw went to a sales rep and then she indicated by showing me the cartridge that she would be assisting me. She did not even greet me or state that there was a price difference. </p> <p>At the end of the purchase, she showed me there was change and chucked it into the packet without even handing it to me. Change should be given to the customer in hand, change goes into the wallet not a plastic shopping bag. It was R30 and if it got lost I would be owing my company. As an Assistant Director to a company that has served the community for before 1946, we will never purchase from Matrix again!!! That manager needs to be fired.</p>
53 replies
118 months ago
Employees and Management have no Customer Service S****s
<p>First of all employees at Game store Eastrand Mall prefer to do minimalistic customer engagement. When you request assistance, they make up excuses like the don't have a phone to contact other branches, etc. I purchased a hobb, extractor and oven from Game Eastrand Mall and was told after purchase that I need to go out back for pick up. I spent 20 minutes out back looking for and engaging with Game employees going on lunch for assistance. Nothing came off it, I went back into the store and requested to speak to the manager. She was not of much assistance, quite content to offer lazy staff members to the customer. She didn't even apologise or investigate why the staff had not assisted me. I just requested a refund and left. I will not be purchasing from Game in future and am closing my Game account as soon as they receive my letter of closure. Dissatisfied and Disgusted!</p>
106 replies
126 months ago
Cosmetics consultant at Edgars going the extra mil
I went to Edgars at Mall@Carnival this afternoon in search of a particular cosmetic brand and product. There was a cosmetic consultant, unfortunately I did not get her name, who went out of her way to assist me in trying to find a substitute product as the product I wanted was temporarily out of stock. She had even requested other consultants to assist me with the specific brands that they worked with. I was amazed at her enthusiasm even though I had given up looking. I was able to buy a few items that I am very satisfied with. Before I could go to Edgars, I was at another well know fashion store but decided to leave as the consultants were non-existent at the store. I am so glad that I went to Edgars and got such a great service.
75 replies
129 months ago
SCORPION FAILS TO DEFEND
On 21-08-2015, I went to Scorpion Legal Protection to report a case against my employer and seek legal assistance as I tried to sort out the problem by myself however there was no resolution. Upon arrival I was notified that I would not be able to speak to a legal consultant as there was only one in office and he was busy. The receptionist asked if she could consult with me and take my information with instructions to provide to the legal consultant so that he could assist me with my case when available. I then provided a copy of all documentation required and wrote a detail list of what action needs to be taken. I contacted the receptionist on the 24-08-2015 to inquire it my documentation had been forwarded to the lawyer. She stated that she had forwarded my documentation and I would be contacted by the lawyer for consultation. I have made numerous calls to Scorpion Springs and have not gotten a call back as yet. I also requested to speak to the lawyer via the phone however I was notified that he was consulting with another client. I have been subscribed to Scorpion since the year 2012 and this is the first time that I have requested for a lawyer to work on my case.
75 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)