PM
Princess M
Active since Nov 2011
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
I had a very positive experience with Avile who assisted me
I had a very positive experience with Avile who assisted me. He is very professional, patient and took time to clearly explain my query. His assistance made a stressful situation much easier to manage. I truly appreciate the help and would highly recommend his service. Thanks, Princess
0 replies
12 months ago
NO VALUE FOR CUSTOMERS
I am writing to express my disappointment regarding the unacceptable service I received from one of the shop assistant at EXACT in Orkney (North West) on Monday, 21 April 2025. During my visit, I bought some clothes and needed to make a payment on the till. Unfortunately, rather than receiving the courteous and professional service I expected, I was met with dismissive behaviour, a rude body language, and a lack of willingness to help from Mr ZANELE NGO. I went to Mr Ngo since he was the one on the till and with a rude body language, he pointed (without saying a word) that I must go to another till where there was no one and I though a cashier will come since the staff was on the floor. And indeed, some lady came but indicated to Mr Ngo she is having difficulties with her computer. Mr Ngo in front of me ordered the lady with a very rude tone while I was in front of them that she must order me to go back to his till. The manner in which he approached and handled the whole matter was inappropriate and also made me feel unwelcome and undervalued as a customer. Mind you I have been shopping in that store for more than decades even before EXACT came into picture it was still PAGES. I have always regarded EXACT as a reputable brand that prioritizes customer satisfaction, which is why this experience was especially disappointing. No customer should be made to feel the way I did. I ended up not buying and left the store without the items which I loved due to the ill treatment I have received from Mr Ngo. I’m working in Bloemfontein (Free State) and there are lot of EXACT stores here but I have been buying from Orkney EXACT because of loyalty and that I grew up there. I would appreciate it if you could investigate this matter and take appropriate action to ensure that future customers do not have a similar experience. Additionally, I would like to receive a response outlining the steps being taken to address this issue. Thank you for your attention to this matter. I look forward to your prompt response. Yours faithfully, I can be reached on this number: 0646621398 e-mail: nikiwe.molefe@gmail.com
0 replies
18 months ago
DSTV Disconnected due to a router that is not working
I hereby wish to lodge a complaint against dstv. My customer number is: 97131398 Sometime In July 2024 I received a call from one of your agents offering me a dstv router which I accepted. I'm currently working in Bloemfontein however my dstv decorder is in orkney (north west). I'm using a smart TV in Bloemfontein. The router was delivered in Orkney in my home address (to my father) however the courier said that I need to receive the router since I'm needed to sign for it and also my ID copy should be scanned or something. It was returned to DSTV. Where now I tried to contact DSTV and since then I've been taken from pillar to post till to date (11 October 2024). I have been calling DSTV almost on daily basis trying to resolve the issue and having to wait for more than 30 minutes to be connected to the agent. (To date I have spent more than R1000) just to get my issue resolved since July 2024. My recent interaction with DSTV was (08 October 2024) upon my discovery that I need to update my app. I've discovered that the amount that I must is R531.60 whereas I'm on DSTV access. I was suprised and investigated and established that the dstv internet (25GB) is active without my knowledge and the device was not operational. I called DSTV again on the 08th October 2024 where I was on the line for 30 minutes and 52 seconds requesting that the device be collected since it is not operational (it doesn't switch on). The gentleman whom I spoke to said he is logging a request for the issue to be resolved. However on the 09th October 2024 I received an sms reading as follows: "Dstv: Welcome to Dstv Internet! Your number 0782283648 is now active and loaded with 47.49GB. Look out for an email with your contract information". Mind you the device doesn't switch on how am I going to be billed for something I didn't utilize? This is totally unfair, I have requested for this router to be picked up I don't need it any more it has drained me emotionally and financially. Please arrange for this router to be picked up as it doesn't work and I only got connected now since I have been fighting for the router to be operational in July 2024. I just don't want it anymore. In addition the gentleman whom i last spoke to said he was escalating the matter so that the router can be picked up. I can't go on like this. I regret accepting the call that was made in July 2024 offering me the router. Till today now my viewing has been disconnected, I call them on daily basis for reconnection but get disconnected deliberately by the agents I have some of their names; Sinovuyo Ntusi - she placed me on hold for 50 minutes and later on hung up. Asaphila Jack no help Sonwabile Ntsodo hang up after holding for 1 hour Sivuyile Mhaga just didn't want to listen and let me wait for 46 minutes and hang up Ambesiwe she hang up after holding for 1 hour Neziswa also hang up after holding more than 46 minutes. I could have used the airtime to pay for monthly subscription. I can provide the call logs I have made to dstv on daily basis if needed. Thanks
106 replies
20 months ago
Snatcher!! Unreliable and ********s
I have ordered from snatcher on the 15th July 2024 and to date (19 August 2024) no delivery has been made only promises from Ismail Rahim that my order has been dispatched. However on their page it states my order is still at packaging stage. I regret ordering from Snatcher and I was about to make a big order but something held me back. I have lost interest on their order. My order number is Order - 389412. They even **** about the delivery address I have provided that there seems to be a problem with it. I have sent them the same address, but to date no delivery has been made.
106 replies
33 months ago
DISATISFACTION - TRUWORTHS
I hereby wish to lay a complaint against Truworths The Mall in Rustenburg for their satisfactory service. On Wednesday I tried to make a purchase of an Inwear red long length Puffer Jacket (Style no:3090605) (size 42) however I could not get it online and I was directed to look in store. The nearest shop for me was Truworths Rustenburg. I then sent my sister to buy it yesterday (20 July 2023) since I'm in Bloemfontein. Upon her arrival she was told that the jacket had stitches fault and i told i need still in that condition however request for a discount. The Manager on duty, Evodia, said that it is impossible. I should buy it at full price with that defect. whereas in other Truworths I'm able to buy an item at a discount price if the product is faulty. My younger sister made a phone call. I spoke to the manager and she said it's impossible. I couldn't think straight at that moment as I was in a meeting. This morning I called them and I spoke to Dineo and she took my details and said they will call me back later. I requested her to call me back before 11:00 because my sister will be travelling back home (Bloemfontein) around that time. I called them again at 10:31 to find out how far they are with my query. Dineo rudely responded that it's not 11:00 yet I must just wait. I received a call from Dineo that they can only give me a maximum discount of R20 (Twenty rands) and that I will not be allowed to return the jacket, that's all they can do for me. That is totally unacceptable even if i had to alter the jacket it won't cost me R20 this is a joke. I am very disgruntled as I could hear that they were laughing in the background. I have been buying from Truworths since i was a student in Varsity dating back in 1999.
60 replies
35 months ago
kaelo not cancelling my policy
I have cancelled my kaelo gap cover (Policy number:1120344) on 10 October 2022, and later realised that the premium is still deducted on my payslip (Attached to Kaelo e-mail October 2022 Salary advice). I again cancelled this policy on 10 January 2023, but to date the premium is deducted on my salary advice (Attached to Kaelo e-mail April 2023 salary advise). I have requested them to cancel this policy and i was told to talk to my payroll and I have requested for my premiums refund that were deducted after i have cancelled my policy but to date i have been taken from pillar to post. i am now frustrated i don't know who to talk to, my payroll advised that i should contact Kaelo for a confirmation of policy cancellation so that they can cancel the deductions from their side. I have spoken to so many people from Kaelo regarding this matter. i am using my own cellphone and i will be told to wait for to be directed to relevant people whom at the end of the day fail to assist. I have been provided with many references numbers i guess the purpose it is just to confuse and frustrate me further. Some of the references i have received are as follows: our reference number is 10508414. Your reference number is 10508054. Your reference number is 10507294
212 replies
38 months ago
PANAROTTIS IS THEEEEE BEST!!!
Panarottis has to be one of the best italian pizza restaurants I have been to. It is one of my favorites places to dine at. We love celebrating our birthdays there even have romantic dinners for two. I absolutely love it.
0 replies
60 months ago
RUDE TREATMENT FROM SUPERVISOR AND CASHIER
Good Day, I hereby wish to lodge a complaint with the staff from Klerksdorp Jet in Matlosana Mall. Their names are as follows: Pretty (Supervisor) Thabang Neo I made a purchase on the 21st of April 2021 and discovered at home that they clothes do not fit me as speculated. I then went back on Sunday, 09 May 2021@ 10:14am where I was dishonourably treated. I went to exchange the clothes however I could not find anything that I needed therefore I requested for a refund. Neo told me that I have worn the shoes (with the tag on) and went to verify with Pretty who said Indeed I have worn the shoes. I asked them how on earth can I wear shoes that have the tag on, they responded arrogantly so that it is possible. I told them that those shoes were big and there was no way I could wear them. Neo told me that her till does not have money. I must wait for Thabang who was still busy with another customer. Neo was causing a scene, Pretty saying that the shoes have been worn and the sale items are refunded I must take something for the amount that I request to be refunded. I got very disrespected by Thabang whom after helping a customer just ignored me and packed the hangers. I have left my kids in the car and was now panicking that they will suffocate from the duration of time I have left them. I didn’t think that I would be delayed deliberately inside the JET. Thabang ignored me and carried on packing the hangers whereby I asked him are you going to help or not he responded in a very rude manner that “hey Ms we don’t refund sale items” (with his eyes wide opened and eyebrows raised). I asked what that policy came from because it is not at the back of the till slip, he said you are wasting your time we will not give you any money to find something in store and that is their shop’s policy (Jet Matlosana Mall). I was very disappointed with their behaviour and treatment towards me and left the clothes on their counter. To date, the clothes are at the store and hereby request their superior to investigate the matter and see how am I going to get my hard-earned cash (more especially in this pandemic of Covid-19). I have received a message from my medical aid that our area that they data indicates increasing new COVID-19 infections. I avoid malls at all costs. I am residing in Orkney and we no longer have Jet in our town. I had to travel 60km to and from Matlosana Mall. The cost of living is too high. They must see to it how I get my money back. I will go to that store to be humiliated again and be treated like some sort of valueless customer.
0 replies
67 months ago
SCAM SCAM SCAM :(
I ordered online a pair of Millenaire Blue Light Blocking Glasses - Onyx with the (Order #1160) - to the value of R399.00 on the 31st of July 2020. I go the confirmation from PayFast with (Item Name: 15036607889576) on the very same day. On the 17th of August 2020, I received an email notification that the glasses are on the way. when I clicked on the provided parcel tracking the following message appeared: "Unfortunately, your parcel reference number does not match a parcel reference number created on our system" To my surprise on the 31st of August I received an email requesting for review of my latest purchase which I did not receive.
0 replies
110 months ago
GOOD CUSTOMER SERVICE
<p>I hereby wish to express my gratitude to Sylvester at Matlosana Mall Debonairs. i have bought 5 sausages pizza but it was not tasting nice it had sour taste coming from the sausages. I phoned the franchise and Mr Sylvester was very apologetic and asked me to come to the restaurant. I went to the restaurant, he prepared the mushroom and chicken pizza which tasted so nice. thank you very much Sylvester for your kind service and good customer service s****s.</p>
0 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)