AM
Aslam M
Active since Nov 2011
15
Reviews
0
Industries
Reviews
15 reviews52 months ago
Defy Chest Freezer keeps giving problems.
We have a Defy Chest Freezer CF210 that has been giving us endless problems since May 2021. We have called and logged multiple service calls with Defy. The technicians have come from Barnards TV and appliance services each time. They have come a total of 7 times already and the unit is still giving problems. We cannot get through to the Defy JHB branch and have logged all service calls via the website. First the compressor was faulty, then the technician brings the wrong compressor, then when the right compressor is installed, the freezer was not getting cold. Thereafter, the technicians had to regas the unit, after which the leaking water started. The technicians were called out multiple times again to resolve the leaking issue which they simply cannot do so. Currently the unit constantly leaks water onto the floor creating a puddle around the unit. We have slipped on numerous occasions and fallen because of this. Luckily none of us have been hurt. The unit needs to be replaced but Defy insists on trying to repair the unit even after 7 attempts. DEFY, PLEASE REPLACE THIS UNIT ASAP.
53 replies
52 months ago
Move order not completed
I requested my ISP (Cell C Fibre to the Home) to move my fibre line to a new premises. I filled n the move order form which was approved for the 15th December 2021. Vumatel was to have ensured the CPE and fibre line at the new premises was ready on the 15th of December 2021. They did not do this. On the 18th of December 2021, Cell C cut the line at the old premises thinking Vumatel did their job. I called Cell C on the 20th December 2021 to enquire what is going on. I was told by Cell C Fibre that they will escalate and have it sorted out urgently as it was to be completed already. I got a call from Vumatel on the same day to schedule an installation appointment. However, the call center agent said they could only come on the 5th January 2022. In the meanwhile, I would have no internet and was billed by Cell C for a full month of service in December 2021. Now on the 5th of January 2022, Vumatel calls me to state that the team scheduled to come do the install has tested positive for Covid and cannot come. I must reschedule the installation. When I asked to speak with a manager to address this issue, i was put on hold, the manager says hello and the call cuts. Vumatel has no contact details available to call them directly. So now i have no internet for 20 days, need to work from home and cannot do so. Yet I am paying for it. I called Cell C fibre, their operations managers are still on leave and the line managers are having IT issues resulting in me having to wait to even get an answer
53 replies
52 months ago
Vumatel delaying installatiom
I requested my ISP (Cell C Fibre to the Home) to move my fibre line to a new premises. I filled n the move order form which was approved for the 15th December 2021. Vumatel was to have ensured the CPE and fibre line at the new premises was ready on the 15th of December 2021. They did not do this. On the 18th of December 2021, Cell C cut the line at the old premises thinking Vumatel did their job. I called Cell C on the 20th December 2021 to enquire what is going on. I was told by Cell C Fibre that they will escalate and have it sorted out urgently as it was to be completed already. I got a call from Vumatel on the same day to schedule an installation appointment. However, the call center agent said they could only come on the 5th January 2022. In the meanwhile, I would have no internet and was billed by Cell C for a full month of service in December 2021. Now on the 5th of January 2022, Vumatel calls me to state that the team scheduled to come do the install has tested positive for Covid and cannot come. I must reschedule the installation. When I asked to speak with a manager to address this issue, i was put on hold, the manager says hello and the call cuts. Vumatel has no contact details available to call them directly. So now i have no internet for 20 days, need to work from home and cannot do so. Yet I am paying for it. I called Cell C fibre, their operations managers are still on leave and the line managers are having IT issues resulting in me having to wait to even get an answer.
0 replies
58 months ago
Fraudulent Charges
I am based in Johannesburg, and just after having supper received a call and sms from my bank checking if I put through transactions with Bolt using my credit card.Thing is, I do not use Bolt, nor have I registered for Bolt or even have their app installed on my devices.I quickly checked my account through internet banking and realised that more than once transaction was put through one after the other. The amount was very high. I immediately switched the card off and changed all limits to zero.I than called my banks fraud line and reported the case. A case was opened and a reference number was provided.The agent cancelled my card immediately after confirming my identity and that the transactions were not done by me.Here is the strange part, I last used the card in April 2021, the pin of the card is not written down anywhere, only I use the card and that too, rarely. The only other place the pin is stored is within the banks databases.So how did these people manage to charge transactions to my credit card? Apparently I am not the first person that this exact scenario has happened to.Very shady. Please address this matter with urgency.
0 replies
58 months ago
Fradulent charges from Bolt
I am based in Johannesburg, and just after having supper received a call and sms from my bank checking if I put through transactions with Bolt using my credit card. Thing is, I do not use Bolt, nor have I registered for Bolt or even have their app installed on my devices. I quickly checked my account through internet banking and realised that more than once transaction was put through one after the other. The amount was very high. I immediately switched the card off and changed all limits to zero. I than called my banks fraud line and reported the case. A case was opened and a reference number was provided. The agent cancelled my card immediately after confirming my identity and that the transactions were not done by me. Here is the strange part, I last used the card in April 2021, the pin of the card is not written down anywhere, only I use the card and that too, rarely. The only other place the pin is stored is within the banks databases. So how did these people manage to charge transactions to my credit? Apparently I am not the first person that this exact scenario has happened to. Very shady.
0 replies
68 months ago
Poor facilities and aftercare
My wife and I used the Genesis Clinic on the 21st August 2020 for the birth of our second child. We went through all procedures and forms on time and according to the indicated processes. We had booked and payed for a private room downstairs. When we got to the clinic at 1am on the 21-08-2020, we were told that non of the downstairs rooms were available and we had to use the upstairs rooms. This was due to the clinic being very full at the time. We did not confirm it by checking ourselves as we had no reason to doubt the staff. The upstairs section facilitiies have a lot to be sorted out. Firstly, we were ushered to the birthing room. We were left in the room and told the midwife would come shortly. We were not told anything further. The room was freezing cold. We had to switch the aircon on ourselves. The pillows on the bed for my wife was horrendous. they provdided no support or comfort. There was no headboard or anything besides cold walls at the head of the bed. The midwife came in and assisted us trying her best to make my wife comfortable. The midwife has to request a blanket as the room was so cold. She also requested additional pillows which only one thin one was provided. My wife requested to use the birthing bath, when the midwife checked it, she discovered the drain plug was missing. She went to look for another one which ended up being too small. The resulting effect was that we could not use the birthing bath as it would not fill. During my wife's labour, she knocked her head on the wall as there was no headboard. Later that morning after our second child was born, we were told we had to move as another patient needed the room. We were then moved to a semi-private room that was small, noisy and had a shared bathroom. The midwife actually told us to rather take a discharge the same day as my wife would get better rest at home. That was the level of noise and discomfort at the clinic. The semi-private room has no headboard at the head of the bed, the pillows were thin and pointless again. There was no kettle for us to even make a cup of tea and coffee. When we requested that the baby's vaccinations be done, were told that only the BCG vaccine can be done and Polio vaccine is out of stock. Both vaccines are to be administired at birth by government law. We were told to come back three days later. We were also told that the Baby bag that we paid for was out of stock and that it would come in the following week. As we did not use the downstairs section, we were handed a form and told to fill it in and email through to the lady in charge of accounts. She would effect a refund of our private room booking fee. Today we called the clinic to enquire what was happening as we had received no communication from the clinic with regards to the vaccine and the baby bag. We were informed that the bag is still not in stock, over a week later and they cannot promise us that we will get the bag even though we paid for it from our hospital plan. We were also told that the polio vaccine is out of stock and they do not know when they will get it. We must go to our own paediatrician or dischem and get it. This level of service is totally unacceptable. How can a maternity clinic not have stock of a mandatory vaccine required by government? How can they charge for items they do not have and not provide them when it is stated that patients will receive it. The facilities were poorly managed and not in a good condition. Our first child was supposed to be born at Genesis but due to him being born before 37 weeks, we had to go to Linkswood clinic. In hind sight I am grateful that we could not use Genesis as our experience was horrible. Linkswood Clinic was ten times better. Furthermore, the Genesis clinic webste does not work. There is no email address and the landline number listed for the clinic does not work as well.
0 replies
68 months ago
Flat Pack missing components and terrible service
I purchased a Pico Two Tone Pedestal and 3 Drawer Chest of draws unit at Builders Warehouse Edenvale as I was passing the store on the 18/08/2020. Both units are flatpack units and contain all the panels, legs and hardware required to assemble the units as a complete package. I selected two boxes from the area where the items are stocked. Both boxes were sealed when I purchased them. I went straight home and offloaded the units into my son's room. On the 29/08/2020 I opened both boxes. I discovered that the pedestal unit was missing all the hardware (*****s, cams, cam pins, dowels, and handles as well as the legs. I left the pedestal unit panels in the box and decided to take it to the closest Builders Warehouse the next day. On 30/08/2020 after checking the Builders website for stock availability and calling the store to check if I should come through, I decided to go to the Northriding store. I did this as the website showed that the Northriding store had 5 pedestals in stock. I could only speak to the call center as when I looked for the store number, I was taken to a call center. I told the call center agent my issue and she told me she will call me back after checking with the store what I should do. I am currently still waiting for the call center agent to call back. As said before I went to the Northriding store. At the returns area, I was told that there is no stock. When I informed them that the website shows 5 in stock, I was told there is a computer error with regards to that. A manager named Hendrietta was called who told me the same story. Her solution was that I wait for more stock to come on the 18/09/2020 and come back and swop it. When I disagreed with that solution she offered to have the unit delivered at an extra cost. I disagreed with her, stating that it is not my fault the parts are missing from a sealed box and her solutions are costing me time, money and fuel. The manager in question could not offer me another solution. I then told her to call other stores and find out who has stock currently so that I could resolve the matter today. The manager and two staff members at enquiries checked the computer system and said Strubenvalley and Fourways had stock. I then told her to call and check in case there is another computer error as the website shows no stock available at both stores. After waiting there, I was told that Strubensvalley had a lot of pedestals in stock. I was told go to that store, speak to Lucas, return the unit with the missing components and the store would refund me and I could then take a replacement unit. I then drove to the Strubenvalley store after informing my wife who was dealing with a crisis at home with our 1 week old newborn baby and son who was waiting to build the unit. Upon arrival at the Strubensvalley store's returns department, I explained my issue to the ladies there. They tried calling Lucas, who was now not available. In the meanwhile they told me I must go to the Edenvale store instead. When I told them your returns and refunds policy shown on the wall says nothing about going to a specific store they decided to call the manager. The manager, Lee, came to address my matter. He explained to me that he cannot refund the unit even though he had stock on the floor. His reasoning was that the unit is incomplete and that it must be returned to Edenvale as it is their problem. I explained that the staff at Northriding sent me to Strubensvalley assuring me that they will refund me there. He simply said, sorry I cannot do that. His final solution was that I leave the unit at his store, their driver will take it to Edenvale, get the refund voucher, inform me when it is at the store and I must come collect it. He stated that if it was only a few *****s who would help me out but with so many components missing, it has to be dealt with at Edenvale. In desperation, facing a crisis at home and tired of being pushed from pillar to post by Builders staff, I agreed to his solution grudgingly. As it currently stands, I have no pedestal unit, no idea when this will get sorted out and I still need to go back to the store to collect a voucher and then only get a new pedestal. However, the pedestals were in stock and a straight swop could easily have been done and the admin dealt with between the two stores internally. I am having to pay with my time, money and fuel to sort out a problem created by Builders Warehouse staff at Edenvale and then hidden in store. Is this the kind of customer service and satisfaction that Builders Warehouse and Massmart prides themselves in?
212 replies
69 months ago
Makro returned vacuum cleaner with hose missing
I handed in a Bissel Powertrak upright vacuum cleaner to Makro Crown Mines for a service/repair. The unit was out of warranty and I accepted that I would need to pay for the service. This happened 09/06/2020. The machine was working though a filter needed to be replaced and their was a smell of burning oil when the machine was switched on. On the 15/06/2020, I was informed that the unit was at the repair center. Thereafter I received no information until I called Makro to enquire about the machine. The next day on the 13/07/2020 was sent a quotation of R539.40 for the service and filter. I agreed to the amount and had it paid the next day. On 24/07/2020 I was sent an SMS stating that the machine was ready for collection at Makro Crown Mines. I sent my Brother in Law on Sunday 26/07/2020 to collect the machine. He brought the machine home exactly as it was handed to him at the store, wrapped in plastic with the Service Job Card J0080141. My mum opened the machine only to discover that the main flexible hose connecting the base/foot of the machine to the top/filter and motor assembly was missing. The machine cannot function with this pipe. We called Makro on Monday 27-07-2020 and was told to contact Tevo. We called them and lodged an enquiry. We were told that the matter would be investigated and we would be called back urgently. The following day my dad passed away, resulting in me not dealing with this matter until 31/07/2020. On 31/07/2020 I emailed and tried calling Tevo. I called Makro Crown Mines and spoke with Hazel Adams. I was told the pipe was being sent to Makro Crown Mines. Till today, I am still waiting for the pipe. I have been included in a string of emails between Makro Crown Mines and the Tevo Repair center. At the end of it all, no one has found the pipe and it seems as if everyone is trying to shift responsibility for this issue. I have been in contact with the National Service Manager at Tevo who assured the matter will be resolved by latest 18/08/2020. Today is the 26/08/2020 and the matter has not been resolved. Tevo has now said that a POD on the 30/07/2020 says the pipe was delivered to Makro Crown Mines, however the POD is simply the original job card for the machine. It does not say pipe only. Currently, this matter has been going on for almost 3 months. The level of service is horrendous and the fact is that I now have a vacuum cleaner that is pretty much an ornament collect dust in the wrong way. Pun intended. I handed in a working machine and received one back that does not work. I have wasted R539.40. No solution has been proposed to me, nor has this matter been treated with urgency. None of the promises that were made to me have been lived up to. I need this matter resolved urgently with a proposed solution instead of excuses. The machine belongs to my mum who is now a widow and cannot vacuum the carpets of her home. I have to take my machine from my house and go vacuum her carpets due to someone elses incompetence.
159 replies
78 months ago
Cancelled policy but money was still deducted.
After 9 Years of being with Miway and 8 of those years being claim free, I sold the vehicle covered and cancelled the insurance policy on 28-11-2019. I received an official cancellation letter on the same day. The senior call center agent informed me that I will be refunded for the remainding days of November and will not be charged further. However, come 30-11-2019 Miway deducts R605.62, the premium for the cancelled policy from my account. According to the contract, the debit order is taken in advance for the next month, in this case December. So now I have paid for insurance on a vehicle I do not own and for a policy I have cancelled and could not possibly use. Is this how Miway rewards a good client by stealing my money?
105 replies
78 months ago
Poor service and product offering not fulfilled
I took my mum and wife to open bank accounts at Standard Bank Cresta branch. Our initial visit in the morning was fairly pleasant. They opened the accounts with ease. We chose the new Standard Bank MyMo accounts. However once we tried to use the accounts, things fell to pieces. 1. A free sim card is part of the account, no sim cards were available. They might only be available in a week or two. The branch has ordered the sim cards. 2. A digital card with pin was to be provided to cater for online purchases and banking. We did not get this digital card. 3. Online banking is supposed to be active immediately once the account has been opened, this was not done. We tried activating the feature and could not do so as a card is required which we do not have. 4. We called the call center as we could not call the branch, the provided number does not go to the Cresta branch but another business. 5. The call center agent was helpful and told us she cannot provide the digital card, this can only be done in the branch, however we could get an alternative debit card for the accounts and link that card to the online banking profile. 6. We went into the branch and had to wait for almost an hour in a queue of less than 10 people as only one staff member was available to deal with enquiries. The rest were busy with other customers or simply not at their stations. 7. Once we got the debit card for one account, we activated the online banking, however we were not informed or prompted in the process that a monthly limit will need to be set. We left the branch thinking all was ok. 8. At home we tried using the online banking, only to find out we need to set a limit. We tried doing this online which did not work. We called the call center, they tried, which worked and then somehow reversed automatically. We were then told we have to go back to the branch to change the limit. 9. We tried calling the branch, the provided number still did not work. Asking the call center agent to put us through to brand resulted in 13minute wait on the phone while the agent put us on hold. I do not understand how Standard Bank can advertise the feature of immediate access to online banking when 5hours after the account was opened, the feature was not available and required multiple visits into the branch to have things sorted out. Poor service is an understatement.
210 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)