IJ
ildi J
Active since Dec 2011
35
Reviews
0
Industries
Reviews
35 reviews4 months ago
Bad ********* Pathetic customer service
Pathetic Inefficient Below average customer service. Spoke to Sifiso yesterday at accounts Time of call 16.50 Date today no ref number given. Was told by Sifiso that I am not allowed to make a payment arrangement on my contract. Was adamant on the full balance been paid. Was told he will speak to Collections, and they will decide if they want to speak to me. He was not helpful at all. MY previous payment arrangement now paid up and Vodacom out of their own accord decided to reinstate contract conditions not notifying myself. My line is now suspended again placing me in a terrible position as my line is used for work and personal matters. I have only this line to operate from. Lebo from Customer Care called yesterday and assured she would try and resolve this however still waiting for a call back from her that she promised me. Pathetic all round and Vodacom not interested in the client's position at all. All they want is debt to be repaid and I am now refused a payment arrangement which as per the National Credit Act I am allowed to do. I will refer this matter to National Credit Regulator as well as a complaint. I enquired regarding why the original contract amount has doubled and he very sarcastically asked me if I know about pro rata rates . The contract data and airtime minutes of the contract according to him is because benefits of contract was reinstated 06 Nov which also does not make sense as it is not a full month . Why am I been charged for December already when the month is not even complete. I was on the phone for almost 1 hour with Sifiso and still in the same situation with nothing resolved . I am a Vodacom customer of almost 18 years and customer service has deetiolated to pathetic levels . Even reported this matter on Facebook no solution.
159 replies
11 months ago
Shocking Bad Experience customer service KFC Boskruin
A very shocking and unpleasant experience at KFC Boskruin branch Johannesburg. We ordered the KFC Bottomless Bucket in order to qualify for an entry into the competiition that is currently been advertised all over TV Social media etc. To my surprise when I asked the Cashier helping us about what we can win with this competition I was told she had no idea about this promotion and did not even bother to find out more from fellow colleagues. We were the only ones in the branch at the time no other customers and had to wait 20 mins for our order. I believe the promotion has a special KFC bucket with a promo code on it which did not happen with us so we lost an entry . My partner and I received our order and we were not offered any serviettes or the normal regular salt and other sauces accompanied with your meal. When we complained she had a terrible attitude and was busy speaking about us to other workers in her own language and basically ignoring our complaints . Is this the type of customer experience we should have from a world wide recognised Franchise and staff not trained fully for knowledge of promotions and so forth. I will never go back to that branch again due to this .We were at this branch on 03 May at 19.23 Order number 1344
0 replies
12 months ago
Shocking rude Collections agent
Very rude call agent from Collectionsnamely Mmabalo not wanting to listen on any explanation given on why I was late in repaying Loan . Was interrupted several times not giving me an opportunity to give reason . Only when I mentioned I will report her on Hello Peter then all of a sudden she was half heartedly willing to listen. Is this the way clients get treated with no understanding empathy just been plain rude and arrogant I really take exception in the manner in which she spoke to me and this is just not acceptable. Just because I I late in paying my loan does not give her the right to treat myself in this manner. Shocking.. I will never ever deal with this company and not recommend to anyone
0 replies
13 months ago
Disgusting and most unprofessional inefficient service from call agents
I made an arrangement on 30/12/2024 as was aware my acc was in arrears been the following I pay R100 immediately which I proceeded to pay and from Jan onwards R200 per month with Collections until End of March and was advised to call back in this month to continue with payment arrangement . I called Collections today and spoke to Thandazile Ndawonde and she stated that I had broken my arrangement and my line was suspensed and no arrangement is in place. My line is now blocked from receiving any incoming calls through the inefficiency of Vodacom call agents . I spoke to Siya on 30 December Jakes and Motlatsi and Makhanai on this day at the Collectiosn Department and eventually made this arragnement of R100 to pay on same day and RF200 thereafter monthly. I am a pensioner and am in as very awkward position now on not been able to receive any incoming calls due to my arrangement not been loaded on the system I have record of times and numbers on this date to Collections and would like the calls pulled so it can be referred to as evidence of my arrangement . Am very disgusted at the pathetic and clearly not caring attitude of these agents as I am now in a very disadvantaged position . I want these calls pulled as evidence of my arfrangement and why it was not noted on the system
265 replies
15 months ago
Pathetic and Unprofessional service
I have sold my townhouse and it was registered 21 Nov last year. The managing agents are Compreg and their service is pathetic. I have asked for a refund of any credit due on my Levies account and emailed Judith and Monyane 17 December with a letter from attorneys notifying of the registration of property to new owner. I have now been sent an email stating that no refunds are done that I must claim this monies back from new owner . This is absurd and will never happen . I now stand to lose monies because of this . Since when do we claim back credit monies and becomes my responsibility. Pathetic service all around and outright outrageous . Why must the seller refund myself any credits due when Compeg gladly accepted all monies from myself. Compeg needs to institute this instruction
0 replies
16 months ago
Disastrous ********* Appalling Customer service
I have never experienced such appalling service and ********* business practices as this useless company. I relocated residency and was advised that I had to cancel existing line and give a months notice which I did under protest for existing line as they could not re connect at new address . I have now had to pay for 2 lines for a month and billed for 2 lines . I now have received an email stating that I have to pay a Clawback Fee of R899 for cancellation which I was never made aware of for the old line but I have not cancelled entirely as a new line with the same company was installed at my new residence. Secondly this is a month-to-month contract and everywhere they advertise no INSTALLATION FEES. This is absurd and they are just debiting my account as they feel like. .
0 replies
17 months ago
Shocking Pathetic Customer Service
This is the most shocking and inefficient company to deal with . We moved residence and required Technical support to have our MTN Fibra reconnected . All the numbers for assistance via the Call Centre is left unanswered holding for about 20 minutes at a time. Tried Calling all numbers however just virtually impossible to get hold of anyone. I need this access to Fibre as I work remotely and this has hugely impacted my work. What kind of company is this when you cannot get hold of anyone .
0 replies
28 months ago
Disgraceful inefficient service
I am deeply concerned and disgraced agitated by the level of service given by this bank. I spoke to a call consultant by the name of Mphabiseng on the 4th December and advised her my debit order date needs to be changed from 20th to 30th day each .onto.she told me she could not change and to send an email to bankibgdetails@african bank.co.zo which I did so and no reply. I received an SMs the other day stating I must reply NO if my debit order to be deducted on 19th which I did.I then called in again today Spoke to xolile and he says that no debit order can be changed via email but done telephoincally . I was then put through to Constance at Collections for some unknown reason and she insisted I provide proof of income all of a sudden for this to change. I told her am now self employed and she insisted I send her bank statements showing some type of income. This is ridiculous for a simple debit order dare change. I have a Absa bank personal loan and they changed it without asking for all this. What is happening and why has staff got 3 different versions of process. Appaling .
774 replies
32 months ago
********* shocking behavior on collections
I could not pay my homeloan this month as I am awaiting funds to be paid to myself. I am not employed and sick and tired of nedbank just taking off monies from my account as they please. My debit order date is 22nd of every month. Nedbank does not even give you a chance to make an arrangement. UIF monies paid into my account and has all been depleted as Nedbank has decided to take the full amount .I now have now monies left to live on and my other debit orders will be returned. I have paid my homeloan well every since inception .Is this a loan sharks organization as this is how they carry on.who authorized this debit from my account as this was done last month as well. Totally unacceptable for 1 months arrears
131 replies
37 months ago
Appalling service Dishonest
Shocking and ********* service and behavior from this Internet service provider. I went onto the Rain app and saw that I was overdue on my payment for March 2023. I took an Absa Credit card statement from the bank and it showed that rain had taken apyment for March automatically from this account . In the meantime as a loyal client I made a manual payment R529 on 03 April from My Nedbank cheque account .According to Rain this payment does not reflect by them and have asked several times for them to refund myself as this is a duplicate payment .Even called Nedbank and they confirm the payment was successful to Rain. I have called several times and last spoken to Sheenat and had to re submit all bank statements again. Rain does not provide monthly statements of payments made which is also against the CPA Act as full financial disclosure is not given Appalling servivce!!!
212 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (5.714285714285714%)
1 Star
33 (94.28571428571429%)