PF
Paul F
Active since Dec 2011
31
Reviews
0
Industries
Reviews
31 reviews8 months ago
Reebok treadmill terrible quality and service
As neither Reebok nor Takealot responded to my complaint this is a review of the company who handles issues on their behalf (I'm told). I bought a Reebok GT40Z treadmill from Takealot at the end of 2023 and have had endless problems with it. There was a 18 month warrantee which I was told is directly with Reebok and the problems up until the warrantee expired about a month ago were fixed free of charge. The motor packed up not even a month after the guarantee expired and now I have to replace it at half the price of a new treadmill. I investigated and found out that Reebok guarantees the motor for 10 years everywhere except in South Africa. No reason was given and I'm not very happy. The normal price for this treadmill is around R10,000 which is a lot of money considering it only lasts 18 months for South African customers.
0 replies
8 months ago
Endless problems with treadmill and right after guarantee expires the motor gives in
I bought a Reebok GT40Z treadmill from Takealot at the end of 2023 and have had endless problems with it. There was a 18 month warrantee which I was told is directly with Reebok and the problems up until the warrantee expired about a month ago were fixed free of charge. Now that the warrantee has expired the motor packed up and I have to replace it at half the price of a new treadmill. I investigated and found out that there is a 10 year warrantee on the motor but when I enquired about this I was told this is not applicable to South African customers only overseas. No reason was given and I'm not very happy.
0 replies
8 months ago
Endless problems with Reebok treadmill.
I bought a Reebok GT40Z treadmill from Makro at the end of 2023 and have had endless problems with it. There was a 18 month warrantee which I was told is directly with Reebok and the problems up until the warrantee expired were fixed free of charge. Now that the warrantee has expired the motor packed up and I have to replace it at half the price of a new treadmill. I investigated and found out that there is a 10 year warrantee on the motor but when I enquired about this I was told this is not applicable to South African customers only overseas. No reason was given but I'm not very happy.
0 replies
10 months ago
customer service not good
I have for the last 7 years since living in an area near Checkers Grey Owl been shopping there spending an average of R800 every week. About 2 weeks ago I bought some very expensive chocolates there as part of a gift to someone. Unfortunately yesterday I noticed that it had an expiry date of February 2025 so I tried to return it today. When I looked for the till slip I could not find it but as the item was unopened and in perfect condition I decided to try and exchange it when I do my weekly shopping today. To my disappointment I found there was absolutely no willingness to assist me from customer services as well as the managers side so that is R169 down the drain.
0 replies
10 months ago
customer service not good
I have for the last 7 years since living in an area near Checkers Grey Owl been shopping there spending an average of R800 every week. About 2 weeks ago I bought some very expensive chocolates there as part of a gift to someone. Unfortunately yesterday I noticed that it had an expiry date of February 2025 so I tried to return it today. When I looked for the till slip I could not find it but as the item was unopened and in perfect condition I decided to try and exchange it when I do my weekly shopping today. To my disappointment I found there was absolutely no willingness to assist me from customer services as well as the managers side so that is R169 down the drain.
0 replies
13 months ago
Dstv you should feel ashamed. All in an effort to make up for your losses in the last financial year.
Last month I received notification that my 24 month contract was ending 31 March and had to be renewed. I tried to renew during March but was told to wait until 1 April. My concern was that my contract would expire and I would be disconnected. They told me just to make sure I pay for April by 31 March which I did. Since yesterday I have been disconnected and they are unable to reconnect me. Finally about 2pm today I was told that the reason they can't reconnect me was because the prescription amount went up by R50 per month yesterday. So now I understand why I was told to wait until 1 April. I decided to cancel and then ask for a refund. After explaining why I'm cancelling I was asked to provide them with my id document, a banking statement and the proof of payment. They have all of this on their system already as I pay by debit order but for some or other reason I must give it to them again. I know Multichoice doesn't respond to complaints on this platform but just thought I'd like to add my voice in complaining about the terrible service. Besides the customer service the content has deteriorated terribly in the many years that I was a customer.
0 replies
13 months ago
non existant customer service
Since last year August I have been trying to locate the shares that were allocated to me by my employer and were showing but then suddenly disappeared from the Computershare website. Their website just shows that I have no shares which can't be because I never sold any. The service is absolutely terrible. I have emailed at least 5 different consultants and managers who work there without any success. Every time when any one of them are unable to assist me I'm told to call their call-centre and then I have to tell the person who answers at the call-centre what the problem is all over again. The call-centre has never been able to assist either. Not only have I wasted lots of my time with email communications and telephone calls but I was also told to complete a lengthy online fica process which took at least an hour where I had to supply personal, confidential documentation, and still to no avail.
265 replies
14 months ago
Terrible service
I received a message earlier this month that it was time to renew my contract. After trying to contact them telephonically 3 times to do it without any luck I reached them on Facebook Messenger and was told to use Whatapp instead which I did. The nameless call centre agent who I finally reached on Whatsapp had no clue how to assist me and kept asking the same questions over and over while only responding every now and then. After 2 hours of irritation I gave up without a renewal.
53 replies
21 months ago
Forget about getting a refund from Multichoice
I decided to insure my decoders earlier this month but cancelled 2 days later. When I took up the insurance I had to make a pro-rata payment until the end of this month which I did. The refund due to me when I cancelled was processed and then reversed so I never received it. I've called twice and explained to a call centre person only to be put hold for 20 minutes and then their phone hangs up. I've sent numerous emails to dcc@multichoice.co.za only to be answered by the same person everytime who just copies and pastes the same answer over and over without investigating. Seems it's impossible to get a refund so be careful about making pro-rata payments if you not 100% sure you need the insurance.
58 replies
22 months ago
No commitment to service delivery
I have been trying for nearly 2 months to get a 10 amp plug fuse for my car battery charger and spoken to at least 4 different sales assistants there. The first time I went there I took the battery charger that wasn't working with and the guy didn't even know to check if the fuse was blown. When I figured it out myself I went back to get the fuse but they don't have the 10 amp rating available. I was told that it would be ordered but so far I've been back there every week with no luck and then the next guy just promises that he will order it for me. Over the years I've supported them many times and spent quite a lot of money there but it seems the fuse is too cheap to make an effort to get for me.
0 replies
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2 Star
2 (6.451612903225806%)
1 Star
29 (93.54838709677419%)