FG
Francois G
Active since Dec 2011
34
Reviews
0
Industries
Reviews
34 reviews20 months ago
Pathetic Customer Service
WOW. How time flies, but poor customer service stands the test of time! It took Standard Bank 2 days to approve a bond of R3 500 000! It also took Standard bank less than 5 days to approve a bond of R5 000 000. I have now been struggling for just over 2 months to get my bond's additional funds released as we only used R2 950 000 on the first mentioned bond. We spend R1 200 000 CASH to renovate, received a valuation for R4 500 000, but Standard Bank, who wants my business, cant sort this out. On 20 August I was contacted and inform that all that needs to take place, is for a evaluator from Standard Bank to come out as my profile is so great and all the nice things to make me happy. Today, 02 September 2024 and as per the normal customer service, NO REPLY, NO VALUATION, NO FEEDBACK. And then Standard Bank want to talk to me to bring my business account over. At this stage the only option is to cancel my Private Banking and move all from Standard Bank. Well done Standard Bank Business Banking and Home Loans for this amazing experience! It is obviously the standards as it was so consistent over the last 2 months!
53 replies
30 months ago
Poor service and breach of POPI Act
So I did 2 upgrades on 04/10/2023 at MTN Cape Gate Shopping Centre L06 Brackenfell. One in my private capacity and one in my business. The private upgrade was completed. For the second upgrade MTN did not had stock, but the sales person, Zhivago Delcarme did all the paperwork, including copy of ID as well as accepting the letterhead of my business. MTN would call us to confirm when stock is received and then I just need to come in and sign as all the required legal documentation was accepted!!!!!!!!!!! Yesterday we were contacted to be informed that there is stock. It was a SUNDAY! So MTN's informed my wife they will keep the phone to the next day or make it available for other customers. So after waiting a month, this is the way MTN treats customers. One day or!!!!!!!!!! Today we get to the store and surprise surprise, I need my ID and letterhead. Why? Is it due to the fact that this store is managed poorly? What happened to my personal information that I handed over to the salesman. What is the process of protecting my personal information as per the POPI Act if a company such as MTN can loose all this information? So basically MTN does not protect client's private information as per the POPI Act. I expect MTN to contact me regarding this, alternatively I will lay a formal complaint against MTN as per section 74 of the POPI Act.
0 replies
31 months ago
Ford using 3rd parties to sell
I would like Ford SA to contact me and explain to me why they allow 3rd parties to sell their new vehicles. I contacted a Ford Salesman who conveniently did not inform me that he is not with Ford anymore until I picked it up. I was then informed that he is now an agent and can still sell Fords and everything would be exactly the same. The experience was horrific! The handover was the worst I ever had. I received the Ford New Gen Wildtrak V6 dirty, stickers on the window and directly from the company who installed the canopy and all the salesman said was "it was not me. More than a week later and I am still waiting for my spare key! Still waiting for Ford to come do a proper handover as the salesman did not even know how to set up Ford Pass. For a loyal customer with 7 Fords in my fleet, I will seriously reconsider my next engagement with Ford.
0 replies
38 months ago
Poor quality vehicle and worst service
I must be honest, I always received great service and for that reason all my business vehicles are Fords. I bought 2 new ones again in November 2022. Wow, how did things change. The one vehicle has been booked in 4 or 5 times already. Always some excuse. Eventually after the last booking and a bad message to the sales person (who actually tried his best), I was contacted to be informed that the vehicle must go in and that some parts will have to be removed and re-assembled by a panel beater as Ford cant do it. How did you build the car in the first place? Well, that conversation was on the 6th of March 2023, today, the 17th of March 2023 and I am still waiting for the so called call to confirm the date for the already approved re-alignment of our brand new vehicle. This Titanium Ecosport is the so called top of the range, but my 2 2017 Ambiente Ecosports are much better! So yes, here we are. The question I need to answer now is, do I start trading my fleet for VW since customer service and quality is something Ford does not stand for anymore? Like most of my requests, I believe this one will also be ignored!
0 replies
40 months ago
Pathetic Service
What a poor experience. Cancelled some lines and last debit order 30 November 2022.A few days ago I went to Makro to get 9 newlines. System declines as apparently I am only allowed 5 lines. Then gettold i must now wait 90 days. Contact the cancelation department who investigated. Then get called and told to go to store as all was investigated and is ready. Result, 1st It must be loaded as new but the system indicates exciting , trying exciting and the system indicates cancel. Then after phoning , declined, now I am in arears with R17.19 on a account with all TOP UP NUMBERS. Vofacom is willing to loose a R100 000 deal over2 years over R17,19. Not willing to run a debit order. Can't explain why debt is loaded on a TOP UP ACCOUNT. The best Vodacom can do is to tell me I must eft R17,19 as there is nothing Vodacom can do apparently. I want to know how a loan was added on a TOP UP ACCOUNT. Just took me 10 minutes on the phone to cancel and do another upgrade at MTN. 5star vs 0star service experience! Vodacom obviously did not getthe 5 stars.
264 replies
41 months ago
Worst Quality Food and Service
What a **** experience. Cape Gate was my favourite Mugg and Bean. You lost a client! First my wifes drink is not made with the rest. Then her food is not done when the rest of the table received theirs. When we were done, she got hers. Then we got told the kitchen staff ran out of eggs. Toast that is served with breakfast was received after breakfast was done. No butter. Then butter is fetched but plates are removed. Assume we must put the toast on the table. The butter so damn hard that we hardly could use it on the allready cold toast. Great new look, just a pity the service cost you a client! Disgusted!!!!
0 replies
47 months ago
Poor product quality
As the saying go.. fool me once, shame on me, fool me twice, shame on me. With my previous printer I proofed unethical behaviour on Oxbow's side and promised myself never to use Oxbow again. Well, I had meetings after meetings and eventually I decided to give Oxbow another chance. What a massive mistake... Printer was delivered and immediately gave problems....In December 2021 the machine was collected so that Oxbow's technicians could test and fix the machine that was BRAND NEW! Got the machine back In January 2022 and still printer issues. Since January 15 Callouts!!! Some of the call outs are not even attended to. For example, Callout booked for last week Friday (10/06/2022)...Received an email to say that they are so busy and will be on site Monday (today 13/06/2022) first thing, after another email by us, the technician eventually arrived at 13h00 About a month or longer, the finisher was also replace, the original finisher is still waiting to be collected. Luckily I did not sign for the M-file solution that was proposed. It obviously cost the sales lady, but damn. If you cant sort out your main main product line, how do you manage a second service? I am not sure what to expect, except the fact that technicians will be at our office weekly to "fix" problems. It seems that is a more cost effective solution for Oxbow.
135 replies
53 months ago
Poor accountancy
What a **** experience. I wanted to close my account, but I made the mistake to keep it open. 18h20 I made a purchase... Went through on credit. Signed the slip. Got the sms 19h10 and I am still fighting to get my PURCHASED clothes. Reason? Egars system does not sinc so it cant print the detail slip. Confirmed that it did went throigh, yet your system does not sinc and now it is my problem. Trust me, this account will be closed sooner than later! What a joke!
106 replies
53 months ago
Worst Courier Service
This must be the worst courier service there is. Package from Durban arrived in CPT on 26 November 2021 at 11h26 AM. Today is the 1st of December 2021 and still fighting to get my package delivered. 1st yhey blamed the weekend. Yesterday it was out but not delivered. Today it would have been delivered before 13h00. Then committed to deliver today before 16h00. Lost another 2 clients!
0 replies
55 months ago
Pathetic Customer Service
I've been a loyal client for more than 20 years. On 14 September we went to MTN Cape Gate and Revan assisted us. He checked all our numbers and confirmed that we have upgrades on all of them. My daughter wanted an iPhone and he even ordered one. He informed us that the Samsung note arrived (17September 2021) and the Iphone on 23 September 2021. On 30 September 2021 we went in and Warren assisted us. The 1 upgrade was done for the Samsung Note. When we wanted to do the upgrade for the Iphone, we were informed that it was a mistake. How the hell do you confirm, order and then change the decision due to incompetence when the client is there? The best we got was that we can apply for an early upgrade ourselves. The other contract was completed, but then there was some or other IT issue. Since then, we have been fighting to get the phone from MTN. How do you as MTN complete a contract with a client and then you cant release the phone due to your own incompetence? Warren told us on the 30th of September 2021 that we can collect later as soon as the system is sorted. Today is the 11th of October 2021 and we are still waiting. The phone (Samsung A35) was there, we paid for the screen protector and cover (which is still in MTN's possession). Now we get a message that they only have blue but can order, yet on the day of signing, a phone was available. So that phone just disappeared. Surely this is not the way you should treat clients, I will not even comment on the level of professionalism. Maybe it is time to move my private and business accounts from MTN to Vodacom.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (26.470588235294116%)
1 Star
25 (73.52941176470588%)