OT
Ongama T
Active since Feb 2012
43
Reviews
0
Industries
Reviews
43 reviews6 months ago
Abuse from KFC R101
Last week Friday I logged a complaint with KFC about the abuse I received from their place in Pretoria and their acknowledgement of receipt on my email, without repeating what happened because I explained everything to them, I'd have expected them to have reached out to me by now with an update and steps to be taken especially with one of their staff members and having given them so much time, that has not happened, and l would sit back and allow our people to be subjected to such treatment...
0 replies
6 months ago
Customer care
I bought a rugby jersey recently and it was delivered on time, and quality is as I expected, the problem is that it is a big cut which makes it big for me, keen for an exchange I decided to contact their customer care so that they can link me to a store that have got it on their store so that I can go and do an instore exchange, the disappointment is that the lady cannot assist with that, because she cannot be able to see which stores have the item which really doesn't make sense to me as customer, and I ask for maybe updated contacts for certain stores and she refers me to their website. The reason I am saying updated store contacts is because most of them listed are not going thru, and the ones that are going thru are not being answered, mainly Fourways crossing. I like the item; I really do hence the effort and also trying to avoid the return fees, I just hope my frustration can be addressed.......
0 replies
7 months ago
Very bad treatment
I went in to buy drinks and as I was picking some of the things I was buying, a bottle fell and it spilled from the lid, no one saw that but as a responsible individual I called a young man in uniform and showed him, with a very bad attitude and rude, he insisted that I broke it and I have to pay, based on my experience in such incidents it is removable from the supplier, I insisted that he calls the store manager who seemingly refused to come because this boy kept saying I called him and he didn't not respond, I waited for a long time and he or she was not coming, and came the time for me to leave and the cashier was refusing me to leave without paying, I decided to pay, knowing that I will take up with this platform, I don't stay around there but I know for a fact that, that kind of treatment is associated with the skin color of their clientele because I have seen such incidents in a store that is part of their group in my neighborhood being handled in very different way than that hooliganism I was shown today....
265 replies
9 months ago
Poor service
The struggle of getting assistance with Sanlam is getting, I never got help from their WhatsApp line about a month ago, and today after holding for such a long time, I finally managed to speak to an agent and 35 minutes on before concluding my query I was cut off, not called back and when I called back I am told to start the process all over again. And this query is just about something they could have easily sent it to me before going to look for it, or simply have access on it online
109 replies
10 months ago
Review the double charging
On the 26th of April I made a mistake of using two different bank cards on one trip, one when I was leaving Sandton and the other one when I was exiting park station and I immediately realized the error and communicated it, and I was to wait for the debit to take place and submit a claim on both cards, of which I did, on the one card there sufficient funds and on the other one there wasn't, on the one with sufficient funds the claim was successful of which the money was paid back, with the trip fair of R75 deducted, and on the one with insufficient amount the claim was unsuccessful leaving to card with -R250 and blocked, all I am asking for is for that - amount taken away and the card unblocked since I have paid for the fair and I have been at pains trying to explain this to one of their agents with no success.....
0 replies
11 months ago
Poor service
I have a repeat course prescription with them, so on Monday receive a call from them that I am dew for a follow up medication, should they prepack it for me or not? and my response was yes, since that will save me time, and the follow up question was is it going to be cash or medical aid and my answer was medical aid, and I was told that it will be ready for pick up the following day. Yesterday I got home, and I was lazy to go and pick it up, but I eventually decided to go, I went to the one in Douglasdale as I chose it and my medication was ready and waiting for me, when I went to the till, thinking that I am going to pay a co-payment, they asked for the full amount of which I told the cashier that it was supposed to be on medical aid, and she reffered me back to the pharmacy, and upon checking, they told me that I came a bit soon after my last medication, my question was why did they call to alert me that I was due, the waste of time and resources for me to go and pick it up, I am not impressed at all......
0 replies
12 months ago
Not been refunded for returned item
I purchased a blender early last month which I opened to use maybe a week purchasing it and it and it was not working, and I initiated a request to return it and it has been almost a month now not having recieved my refund.....
58 replies
13 months ago
Overcharged and refusing to correct the bill
Yesterday I took a ride with a total amount of R124 and when I was paying with R200 the driver didn't have change, and unlike other times where they will take the money and credit my account with the change, he advised that I pay R100 and I will pay the extra R24 to my future ride request and we agreed. When I wanted to request another ride this morning the amount owed was no longer R24 but R54, I have been trying to get that corrected the whole day today with no success to a point that I have decided not to use their services until this matter is resolved......
0 replies
17 months ago
Poor customer service
I have been working very well with payflex, and early last month my wallet was ******, with all my bank cards and identification cards, I still accommodated my payment obligations with them through a temporary card. My challenges started when I tried to register a new permanent with them prior to a last couple of final payments with them, which kept giving me an error, and I reached out to them about my encounter, and their response was referring me back to a merchant, which I assumed that it must be the store I bought from, which to me didn't make sense, and I reached out again to them yesterday and I recieved the same response and I eventually contacted the store I bought from and they swiftly responded by referring me back to payflex, I even sent them a communication from Payflex referring me to a merchant. And yesterday afternoon I recieved a communication from a Kutlwano lady from their support team, which I still don't understand what she was responding on, because she didn't even attempt to help me. As I am writing this review I have not received any assistance from them, all I want now is for them to review their late payment charges and I will pay and possibly close my arrangements with them since I am not impressed by their customer service
56 replies
19 months ago
Rotten meat
I bought myself some pork chops from pnp Die Meent, which is in Pretoria, on my first bite it didn't taste good, like it was spoiled, and in process I went for the second piece, which made it clear that the first one was rotten, I forced to eat the second piece since I was hungry, because it didn't taste as bad as the first one, though it was not fresh, I tried to reach out to them soon after eating and that was before things turned for the worst, it ended up being the last thing I could eat for the day, as I started vomiting and not feeling well at all, but what I realized is that they don't take food poisoning seriously, I mean after 24 hours I notified them, they have not even reached out to me, which is very disappointing, even worried about the status of the uncooked meat that I bought with those chops....
106 replies
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4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.3255813953488373%)
1 Star
42 (97.67441860465117%)