NN
Nonhlanhla N
Active since May 2012
35
Reviews
0
Industries
Reviews
35 reviews2 months ago
Refusal of cancellation
I called Vodacom on 07/11/25 at 10:23 to request for cancellation for my home wifi as I was aware that at end of contract the discount will fall away, there retentions agent offered me an upgrade however there was never a package delivery nor an update advising that I was declined. I did a follow up on 28/01/26 at 11:37 requesting for cancellation and I stated clearly that I did not want to be charged out of discount which was from R 306.47 to R676.99 and the agent said the discount will not fall away, she offered an upgrade from 100mbps to 200mbps. I advised her I doubt it would be approved as I am currently on debt review however, she insisted and advised she will downgrade my voice contract to match my score. Come February I received an invoice with no delivery of the new package and GUESS what the discount was not there I was charged full price. I did a follow up on 07/02/26 at 08:27 and AGAIN they force to retain and not focus the actual request. Feedback was provided after service request was logged 5/36176262111815, the call got cut off and she never called back. I called again on 13/02/26 at 11:06 stayed on the call for almost 37min requesting for cancellation and escalation of the issue. I was not called back till I called today 18/02/26 at 12:52 to be told there was service request raised on the 13/02/26. I want the data line cancelled and account charge removed.
53 replies
11 months ago
Cancelation struggle
I submitted my cancelation request on 26/08/24 via the online app I was advised to use by the lady at gym company ghandi square JHB. Received a reference number and cancelation was never processed. Till to date they keep on trying to debit and sending notifications that I owe while I was left with less than 2 months on my contract. I have escalated with Irene Thateng, Dimakatso and Brenda some I even forgot their names they never come back after I send them proof of cancelation. I will not pay any cent for a service I have not been using.
0 replies
13 months ago
Day light *******
My mom's decor stopped working around late December, reported it around January as it was insured.Logged two cases as the 1st was closed with no resolution. On the 2nd case she was advised to visit the repair center between NKR or PMB (3 to 4 taxis as these are different towns far from where she stays) The replacement was not done she opted to purchasing a new decoder in the month of March and she is being charged for subscriptions for the past months while she advised the decoder was not working. This is insane as the cases do show the faults were logged due to a faulty decoder, why charge subscriptions as if the service was being used? Ref 115969470 Ref 116361574 Placed on hold over15min when doing case follow up this is crazy
0 replies
16 months ago
No care shown for tenants
At Marshallyards South,we have not had electricity since 25/12/24 @23:00 till now. neighbouring flats have power since after the outage. there is no communication or transparency while our food in th fridge is getting spoilt. this happens once or twice every year.
0 replies
17 months ago
Poor service Gym company Ghandi Square
on 26/08/24 I called gym company GHANDI SQUARE to request to cancel my membership, I was advised to request for cancellation on their app. went onto the app created a profile and logged a request to cancel AT 09:00 AM. I did not receive contact from them and they attempt to debit normal subscription end September and October. I reversed the debit attempt called them again on 17/10/24. I was provided with a cancellation and the lady said she cannot cancel until the past due has been resolved. I again logged another request and still cancellation is not honored. I will not be paying them any cent as they are refusing to attend to my cancellation request.
0 replies
23 months ago
Rude manager
I went to FASHION FUSION MARKADE building got to the shop they were running a 30% off "All jackets and knitwear" items saw a grey Knitop on 30% hangers asked if they had matching skirt, went looking around for it and indeed it was available also on 30% off hangers. Got excited and asked for a size the guy assisting me checked with the lady if it was also on markdown and she confirmed yes it was all knitwear. Got to the teller to pay the price wasn't marked down. showed the lady the 30% ad in their store she called the manager "Benny" for assistance. He made it seem like I was at fault as the tag could have been moved by other customers, my question to him was why his staff didn't correct me during our conversation or move the tag if it was place in incorrect hangers; he had no answer but rudely conversated with his staff and loaded the discount. There was no apologies offered to me for the inconvenience and time wasted.
0 replies
26 months ago
No care for their clients in times of need
My brother passed away on Sunday 04/02/24.Doves Mashishing Lydernburg came to collect his body. On Monday 05/02/24 we went to their office for funeral arrangements and we were told all Wil be sorted we can continue with arrangements and the funeral will be on Saturday. Mind you the policy holder is my grandma, over 70yrs. On Wednesday when we called for follow ups as we wanted to go check the coffin and finalize on things we were told her policy has lapsed 😳 as shocked as we were we asked if we can get the amount due to settle and continue with the initial arrangements. The lady Michel advised she was escalationg for further assistance (collection department). On Friday we called again she was still waiting for feedback, we called head office and we never received direct response (if we have to pay owing months, penalties etc). To our suprise when we went to their office we found out the area manager (Rea) wanted to help us arrange for Sunday. Rea was so rude and inconsiderate seeing that there was no feedback from claims since the day they submitted the forms why didn't she pick up the phone and call? Contact us as the family and keep up updated? We went with a different funeral palour (Everest Belfast) we thank them for their support/assistance in such short notice 🙏 Even Today as I write this review with a heavy heart Doves has not contacted us with the way forward.
58 replies
28 months ago
Debited before agreed date
Lewis debited my account before agreed debit date, the money debited was for my transport to work, now I will have days where I will be absent as they ave the audacity to say they will not refund me even after telling them I cannot afford the early debit order 😡😡😡🤬
0 replies
38 months ago
Long queues
Pick n pay Carlton center, will make sure you spend your time waiting by pay point as they never have enough tills operating. Even during month end you will find over 3 tills not operating while we wait in queue for longest time. Management please change your strategy it's not working make sure you have enough stuff daily Worse you get to the till point find the cashier having a conversation with their friends while you there so unprofessional.
56 replies
38 months ago
Best service
I would like to say thank you to Mandisa at Clicks Kempton Square Your customer is the best, from the call I made you were so friendly and made sure I got my purchase.
0 replies
Review Distribution
5 Star
8 (22.857142857142858%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (28.571428571428573%)
1 Star
17 (48.57142857142857%)