KB
karlen B
Active since Jul 2012
22
Reviews
0
Industries
Reviews
22 reviews5 months ago
HORRIBLE SERVICE
It has been almost 10 days since I've been waiting for feedback from Vodacom. They have consistently claimed there is no stock, but my upgrade has already been processed. How much longer will I have to wait for my phone? The agents have dropped my calls and continue to tell one lie after another. I urge people to be cautious when considering upgrades, as Vodacom clearly does not seem to care about losing customers.
53 replies
5 months ago
VODACOM FULL LIES AND FALSE ADVISERMENTS
False adverti*****t - I upgraded my service, and the agent kept telling me that the confirmation department would call me back. It's been a week, and I’m still waiting. Today, I was informed that there is "no stock." Vodacom is completely unprofessional and dishonest. I will not recommend them to anyone - All the agents taking their customers for fools.
106 replies
6 months ago
Most Horrible experiences at Mopanie Lodge Pretoria
I attended a women's conference at Mopanie Lodge from October 10 to October 12, 2025, and I want to address several serious issues we encountered during our stay. Although we were informed that check-in would begin at 3:00 PM, we were forced to wait over three hours because our rooms were not ready. Room number 3 was unacceptable; it lacked blinds, making it completely visible from the outside. Additionally, the shower was poorly designed, as it had no cover over the drain, leaving an open invitation for insects to enter. The service for our meals was equally disappointing. We faced prolonged delays, and when the food finally arrived, it was ice-cold and did not match the menu we had agreed upon. To add insult to injury, despite being promised exclusive access to the facility for our conference, three buses arrived with over 300 schoolchildren from various schools, which disrupted our event. I documented these issues with numerous pictures as evidence. It is crucial that these matters be addressed to ensure better experiences for future guests.
0 replies
19 months ago
FNB LIFE CLAIMS HORRIBLE SERVICE
FNB LIFE CLAIMS: Policy Number: HCP 2770351 - On September 5th, 2024, I contacted the FNB Life Claims department to add my 14-year-old son to my insurance policy. The agent informed me that my son was already included, along with my other kids. I then explained that my daughter was hospitalized last year, but due to not having this information, I never made a claim. I asked if it was still possible to do so. After reviewing my policy, the agent confirmed that the waiting period was in order and I could proceed with the claim. They required me to have the doctor complete a form, and I did so. However, I didn't have the money to get the forms completed and stamped by the hospital until yesterday, September 18th, 2024. Yesterday, a lady called and informed me that the claim would not be honored due to the dates my daughter was in the hospital and when the insurance coverage began. I felt misled and frustrated by the lack of updates or feedback from the insurance company. I'm also planning to cancel the debit order as soon as possible. I'm extremely disappointed with the way this claim has been handled and I cannot recommend this insurance to anyone.
53 replies
21 months ago
Unproffesional Service
142 Hatfield Plaza, Shop 6 Hatfield Plaza, Burnette Street, 83 I bought a Maxi Skirt and two pairs of earrings (hoop 6-pack silver and Drop Cross silver) from a store at 142 Hatfield Plaza, Shop 6. ( 31 July 2024) The lady who helped me was Maggy (Mangw), under the store manager Annah. After purchasing the items, Maggy asked if I wanted a shopping bag. I agreed, but she handed me a very large bag for the small items. When I requested a smaller bag, she claimed they didn't have any and seemed indifferent. Consequently, I ended up leaving the store carrying my items with the receipt on top in my hands , as Maggy insisted that if I didn't want the big bag, I had to carry my purchases. This seemed rather arrogant to me. Additionally, I had to buy a bag from another store to carry my items from Mr. Price. I believe it's important to employ individuals from diverse backgrounds so that we can learn from each other. I hope that by doing so, instances of arrogance and mistreatment can be avoided. During my visit to the store, I also observed a situation where Maggy seemed to favour a customer based on race, which was disappointing and unprofessional. help@mrp.com
106 replies
22 months ago
Rude behaviour towards someone
On June 22, 2024, I was in Clicks Silver Mall to buy some items when I overheard people shouting and screaming at each other. As I got closer to see what was happening, I saw the man in the white pharmacy uniform yelling at a customer, while the customer asked why he was laughing at him (he was a elderly man) when he asked for the pills. The situation escalated, and both of them started swearing at each other. I went to the cashier and asked her to call the supervisor. To my surprise, the man causing the commotion was the supervisor. This happened around 1:30 PM. I don't know the whole story, but I hope the customer filed a complaint to address such behavior from someone who is supposed to be helping customers.
0 replies
23 months ago
Steers - Thumbs up.
A couple of months ago, I bought 2x Panda burgers at the Steers Engen Garage. I posted a complaint on Hellopeter and a few days later, the store owner called me to ask a few questions. I believe he's staff , and the value of the shop was looked at, because people hate to complain. He was very kind and apologetic about the situation. I received a full refund. Thank you for putting your customer first.
0 replies
23 months ago
COMPLIMENT TO THE AGENT.
On the 11/05/2024 my car broke down, and I had to contact my insurance, i was in the middle of nowhere and the lady who assisted me was so kind, she really went the Xtra mile to help me and trying to keep me calm, she even offered the police to stay with me until help arrived. The tow-truck was there and my help came and she called me to find out if I was okay. I cannot remember her name, but i was roundabout 16h00 by the Botanical Garden in Pretoria. I hope her line manager can track this down and hand m compliment to me.
159 replies
31 months ago
Train your staff to be helpfull please.
Today, I spent a considerable amount of time calling almost all of the Total Sports branches in Pretoria to look for Running Spikes for Sprinting; however, to my amazement, each and every one of them did not have stock. What is more surprising is that they do not order them. This makes me question why the name Total Sports when some sports are not included. To top it off, few of your staff were very unhelpful. I am disappointed to say this, but I will make them famous as promised. For example, Lindi from the Brooklynn branch was really not in the mood to help and just said no. She handed me over to her fellow staff member Mule, who referred me to Sportsman Wear in Menlyn. The staff at Kolonnade were the worst. A lady named Happiness did not even bother to look and just said NO. I am now awaiting a call back from your branch in Lynnwood (De Grove) which I know has, but the gentleman Nason said there is nothing. However, I was at the branch yesterday and a kind and gentle staff member showed me two Spikes. Oh, but maybe, just maybe, that was the last two in your shops. So, I will try Sportsman Wear or something. Total Sports, your staff is killing your business for sure.
0 replies
31 months ago
VODACOM MOST HORRIBLE SERVICES
I'm still a sitting duck with Vodacom, a lady from the Vodacom hellopeter contacted me, asked me to take my device in again, and sent my Job card number which is 208589 to her VIA email. I have done as requested, and here I am still waiting for a response - No the problem with my phone changed it's now an electrical problem too. I cannot wait for all my contracts to be done, and will not recommend Vodacom to anybody. You guys take my money every month, but giving a service is not a highlight. I'm just waiting for feedback from the Ombudsman - because is so unacceptable.
315 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
1 (4.545454545454546%)
2 Star
5 (22.727272727272727%)
1 Star
13 (59.09090909090909%)