CR
Charles R
Active since Jul 2012
43
Reviews
0
Industries
Reviews
43 reviews9 months ago
FNB does not prevent *****
I have been asking my private banker since the beginning to ensure that I have a zero limit on all my purchases, cards, online, etc. Meaning that before any purchase is made, I need to verify it, either with a PIN or an online verification (two-step verification) This was never done properly. It happened so many times that I used my card without a PIN or that online transactions went through without two-step verification. Every time I would ask my banker again, 'Please ensure this does not happen.' And now, exactly what I was trying to avoid, happened. There is a *****ulent Amazon charge on my account that happened at half one in the morning... When I was sound asleep in my bed... Now, I need to go through a process to report this and reverse the transaction, among other things, because the bank that is supposed to protect me failed to do so, despite my repeated requests to implement a security feature that would have prevented this. And off course, they are going to charge me fees to get a new card...
56 replies
16 months ago
Cannot log fault
Had openserve fibre through DSTV. Switched over to Afrihost (still with openserve) on 27 of December in anticipation of DSTV discontinuing their fibre on the 1 January. Provided all the information including the B-number for the line so the move could be made. Now on the 1 January, when DSTV cancelled their Fibre, openserve suspended my line! No one can help me. No one can tell me how this happened or how to fix it. Call openserve and they tell you to contact afrihost (if you even get through to openserve that is) Contact Afrihost and they cannot log a ticket... either openserve is still closed (aparently they opened today on the 3rd) or their portal for logging the ticket is down. And no they cannot call openserve... and no they cannot check up on this and get in touch with me once the portal is open and they can log the ticket... I have to keep following up. They also cannot call openserve (not sure why, because I can get through) and they cannot unsispend the line from their side or whatever. On top of this, every single time I contact them to follow up, I need to explain the whole story agaon, amd entertain them again as they run through ALL the tests THAT DOES NOTHING because the openserve line is SUSPENDED but aparently they cannot take my word for it. It must be my router, switch it on and of. Okay then it must be my internet cable, please switch to another one, and then finally, oh wait, the line isn't working. And then on top of that the one person said they would make a note on my profile... yeah, there is no note, because I need to re explain my story EVERY SINGLE TIME So I am going 3 days without internet, hours worth of calls, airtime and having to use my mobile data. And if I ask to cancel the contract they will probably have a problem with that too. Why are we paying if we do not get service????
0 replies
16 months ago
Suspended fibre line
Had openserve fibre through DSTV. Switched over to Afrihost (still with openserve) on 27 of December in anticipation of DSTV discontinuing their fibre on the 1 January. Provided all the information including the B-number for the line so the move could be made. Now on the 1 January, when DSTV cancelled their Fibre, openserve suspended my line! No one can help me. No one can tell me how this happened or how to fix it. Call openserve and they tell you to contact afrihost (if you even get through to openserve that is) Contact Afrihost and they cannot log a ticket... either openserve is still closed (aparently they opened today on the 3rd) or their portal for logging the ticket is down. And no they cannot call openserve... and no they cannot check up on thos and get in touch with me once the portal is open and they can log the ticket... I have to keep following up. So I am going 3 days without internet, hours worth of calls, airtime and having to use my mobile data. And if I ask to cancel the contract they will probably have a problem with that too. Why are we paying if we do not get service????
0 replies
37 months ago
FNB stopped my cards incorrectly and made me pay for their mistake
When technology does not work in your favour... This week I was the victim of a smash and grab and my phone was ******. Naturally I do not save my banking app password on my phone, but one never knows what ********s can do with your phone and the data it contains. So I wanted to remove my phone as a device as soon as possible. First I went online to do it. Well, they send the OTP to remove the device to your phone... the one that was just ******... No I did not do a sim swap yet, as my banking security is the first priority, naturally. No problem they have a ***** line. So I called the ***** line and explained my situation and the fact that I merely wanted to remove my phone as a device from my profile and block the number until I sorted everything out. The lady explained that she will need to block my whole online banking profile and I need to go in to a branch to reset. No worries, this made sense as you do not want ramdom people changing your security settings over the phone. The problem was that they also took the liberty to cancel all my bank cards... even though I explained that my cards were not ****** and they do not need to cancel it. They also took the liberty of not notifying me of this (other than an sms sent to the number of a phone that was just ******) Now I realise this when I am trying to get a new simcard and do a simswap. Great, no card, no money, no new sim... okay, lets go to the bank to sort the cards out first. At the bank they can give me a new card only for my savings account. For the cheque I need to order. The savings account has a whopping 76 rand in it... Okay, let me unlock my online banking, maybe I can transfer some money. Nope, to unlock the online banking I need an otp... sent to a number that I do not have access to at this stage because I need a new sim first for which I do not have money or a card to purchase. I think my dillema is quite clear... Luckily vodacom only charges 67 for a new sim! My 75 rand is enough! Everything sorted and unblocked I carry on with my week, trying to put this whole ordeal behind me. Only today to see that FNB took R125 for the new card! From an account that, for those who can keep up mathematically, only had 8 rand left in it... R125 for a mistake made by the bank. A mistake I would have left out had I not been charged for it. I did not call them to report this no, because with a negative 117 in my account, I do not feel like wasting more time and money on this. So I rather came to vent on hello peter in the hope that FNB will see this, call me on their account and give me my money back. A slim hope indeed, but it makes me feel a little bit better about my hopeless situation. FNB, technology is supposed to make my life easier, not harder
53 replies
51 months ago
New contract
Dear Vodacom, I have been a loyal client for over 10 years. A fact you remind me of every time you call to sell me the newest special. But it seems when I actually go into the store to take out a new contract, this privilege means nothing... For the last ten years, I have had no issue whatsoever every time I needed to upgrade. I have paid my monthly fees diligently from the same account for the last six years (if not longer) an account that belongs to my Husband. This fact however did not bother anyone when I made the payments diligently each month. Now that I actually need to take out a second contract (something that your sales department has been hassling me about over the phone for quite some time) I am met with resistance. Please provide 3 months' bank statements... I thought, okay, it has just been COVID, maybe they want to make sure I can still afford it (which by the way, I can). So great, I send three months' bank statements from the same account I have been using for the last six years to pay my current account. Only to find out that the request was declined. Because the bank statements are not in my name... And apparently, now I have to wait 60 days before I can re-apply. This means that you are giving your competition 60 days to gain a new client... I really do not want to move... I am a loyal Vodacom client. I am happy with Vodacom (mostly). Can someone PLEASE help me to sort this out? Someone with more authority than the person on the other side of the phone, because all they can tell me is what the computer is telling them... Which is apparently that I am *****ed
106 replies
52 months ago
Very slow to assist with warranty
My tv is 2 years old and stopped working, I did not have the proof of purchase byt did have the original box with delivery slip so I sent that, it took hisense 2 minutes on a saturday to respond why they are unable to assist with warranty. Eventually I got the invoice and sent it in, some time later after several phone calls, someone arrived and immediately said its the back lighting and the tv needs to go in, we received the message that the tv has been repaired but weeks later and still no tv? Clearly the product is inferior and they are reluctant to honor warranty we are phoning daily now only to hear that it will be delivered? Date of first contact 27/11/2021
0 replies
59 months ago
Welcoming party at unitas pathetic
The welcome party is pathetic you need to stand 12 meters from the door and regester by means indicated on a A4 page stuck on the door. While standing in line the lady assisted 4 people that came after me and I am supposed to smell what is written on the door 12 meters away. When I asked what is going on every one acts all surprised like how do you not know this? Best of all I'm standing with an radiology letter in hand my one leg is twice the size of the other and clearly not capable of standing waiting for them to finish with every one that came after me!
0 replies
60 months ago
Drivers braking the law to inconvenience other motorist
Just had my car washed then this marked truck 477 comes speeding past ilegally on the side of old jhb road to skip traffick and cause more congestion than there already is. Photo's available should this company want to rectify, highly unlikely.
0 replies
60 months ago
Sells defective product leaves the customer with no product
Baught Samsung fridge from Game mall at reds took 6 months for an exchange to be approved they collect the old fridge but no stock to supply me with the new one
0 replies
61 months ago
Telemarketers making a nuisance
I get up to 3 calls A day to join discovery insure, why when the service I am recieving on medical and vitality is rediculas would I even consider taking anothr product from them?
53 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (13.953488372093023%)
1 Star
37 (86.04651162790698%)