AS
Aneta S
Active since Jul 2012
14
Reviews
0
Industries
Reviews
14 reviews18 months ago
refund owed by MTN - no one sorted it out for weeks!
MTN owes a refund to me and it’s been over a month now that I’ve called the centre, it was escalated. I received REQ tracking number and it was meant to be sorted within 24 to 48 hours. Two weeks later still no feedback! This is unacceptable
0 replies
20 months ago
Delivery never took place, messing me around
Card machine was arranged for delivery between 8-10am. I called at 10, they said delivery will have to be rescheduled. Spoke to supervisor and made it very clear my machine has to be delivered by 3PM because I have business to run. Called at 3 delivery never took place - worst courier service, extremely unprofessional and since booking was made on Monday for delivery on Wednesday! Manage your fleet better because you are impacting other peoples business
53 replies
33 months ago
False advertising on units
Absolutely shocking service @Sandton! Engaged with property rental agent there to get unfurnished unit as per adverts online - wasted one week. Came to agreement to pay for them to take furniture out of one of the units at my cost R4000. Last min the manager changed her mind saying they only offer furnished unit. Most unprofessional - reckless service I ever received - misleading clients through false advertising!!
0 replies
36 months ago
Couch not delivered on time, delivery time always changing
I ordered a couch for my bedroom and first week delivery was meant to take place, delivery dates kept getting pushed out. Following week I gave Hondt sufficient time and extra day to deliver and I took time from work to be home between 1-2PM for when they said delivery will take place. I called them and then another excuse about drivers truck came about, they asked to deliver next day. This is unprofessional and you cannot mess clients around - at least notify if delivery won’t take place on the date confirmed!
0 replies
41 months ago
Shocking service. Incorrect info placed on my record!!
Worst service! I put a dispute query on my report due to incorrect information. Sent all supporting documents to show they’ve made an error - no one from their customer service followed up!! Shocking and it’s not inconveniencing my report!!
132 replies
47 months ago
Shocking service - outstanding matter and no one can assist!!!!!
Worst service ever. Have an outstanding matter with MTN week after week call the call centre and no one can resolve the issue which was a mistake on MTN part to begin with. How do you guys do business! Please have someone contact me regarding this because I will cancel my contract 0634049988
0 replies
56 months ago
Missing item!
Twice in the last week I placed two orders and TWICE the same item didn’t arrive and I had to settle in full and chase up on the missing items! This is very unprofessional - I have called the call center twice with zero follow up to resolve the issue after my call! Contact me on 0634049988 to resolve this
0 replies
63 months ago
Shocking service - can’t reach collections department. Hours spent on a call and no avail from anyone!
Shocking service - can’t get hold of Collections department. Spent 2 hours at FNB centre trying to get hold of collections department and no avail. This is not how banks or client call centre services should function! Please call me back urgently to resolve the matter
61 replies
69 months ago
Shocking Service - Fake excuses made not to pay out valid business insurance claim!
To whom it may concern, My client, George Sinovich has been a client of Outsurance for 2 years. He has two of his businesses under your insurance - Godfather restaurant and Riboville Hotel Mr Sinvovich was forced through FNB two years ago to switch to you guys when he took over the property bonds. He has recently filed two legitimate business interruption claims and Outsurance is reneging on their obligation as per the contract. This is unacceptable service since the third property which is insured under Sanlam has already been approved and in process of pay out! My client has a good track record and has been a been a substantial client for your group, I request for your legal team to get in contact with him ASAP directly to avoid legal action. His contact number is 0785780224 kind regards Aneta
106 replies
70 months ago
Over billing - Refund agreed to But no one paid!! Shocker
Recurring issue of being over billed on my policy - I have two policies on one device! You guys have promised me refund and it’s been three weeks now! I am now billed again for July statement on MTN without having been refunded and I won’t settle that bill till you guys do your job and refund me all the outstanding money for the past three months! Get one of your operators to call me because this is unacceptable service! 0634049988
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
12 (85.71428571428571%)