SA
Simone A
Active since Mar 2009
26
Reviews
0
Industries
Reviews
26 reviews9 months ago
WAKE UP MAKRO ONLINE, your service is slipping badly
Makro, I am not sure what is happening with your online shopping. I have been buying online from you for years but things have gone downhill in many areas. 1. Payments are not working for both direct EFT and Credit Cards. Agents want Screenshots but it is just Pay U or Ozow logo circling. 2. The app login and PC login are no longer the same. I used to be able to select items in my app and when I logged in on my pc, the same items would be my cart, my previous orders would show on both the app and on my pc. 3. Most of your agents are not really interested to help, some however do, but they are far and few between. They obviously don't have proper training. 4. When I want to review a product I bought, on the app, it tells me that I haven't purchased it but I bought 6. You are allowing 3rd parties to sell on your platform but you don't check the quality, this is giving Makro a bad name. 5. There is no way to escallate a problem even when calling the call centre. The agents always say managers are not available or are in a meeting or they take your your number and say a manager will call back but they never do! We buy all our business requirements from Makro but that will change as I would rather deal with other online stores.
53 replies
26 months ago
DO NOT BUY A BOSCH APPLIANCE
NEVER BUY A BOSCH APPLIANCE. TERRIBLE AFTER SERVICE - We bought a bosch washing machine 1.5 years ago and when I recently opened the little door at the bottom to clean the filter and a large piece of paint came off showing rust underneath. This machine has the balance of standard warranty and 2 extra years. They tell me it is because the little pipe is leaking and that it's not covered by warranty. How can it be that if your pipe is leaking, then it is not under warranty. I have learnt my lesson. NO MORE BOSCH APPLIANCES FOR US.
0 replies
66 months ago
Do not open a Tyme Bank Account
I advise people to reconsider opening an account at Tyme Bank. If you want to see all the complaints go onto their Facebook page. People have been scammed out of money, people are also waiting for cards etc etc. I opened an account and was told I could go to the Kiosk at PNP hyper by the Sea, which I tried many times but every time I went the Kiosk was not operational. Tyme Bank kept sending me SMS's to collect my card but how do they expect me to do that when they are always off line. I am closing my account. What a waste of time!
0 replies
74 months ago
Do NOT open a Business Bank Account at Standard Bank
It is shocking how Standard Bank says that as a business you get your personal business banker. What a lie. Apparently our business banker was moved from the branch to Kingmead but one cannot get hold of them. The business call centre gave us two numbers and not one works. Shame on you Standard Bank. You send our numerous emails that you will stand by us during this virus but we cannot even get hold of our business bankers. Actually I am not surprised. I am warning other business owners NOT to choose standard bank as your business bank. This bank if full of hot air.
210 replies
76 months ago
MRP Home Pavillion in Shocking Condition, Area Managers do not take calls
Yesterday after a long while I went to the MRP Home at Pavillion. This use to be top store. I was shocked to see the dirt on the floor, multitude of boxes blocking access to many sections, employees shouting/talking loudly to each other across the store, many broken tiles and tiles that had been replace to high which caused me to trip several times. The store looks dirty and urgently needs a cleanup and some renovations. When I got to the tills the dirt by the counter was shocking. The store manager was on the phone, when I asked an employee who the manager was, so that I could give him a bit of feedback. By the time I had turned around the manager had disappeared to lunch. Today I thought I would contact head office, hoping to speak to an area manager about this. Although complaints are not always the greatest, it is a great way to ensure that customers are happy and ensure their continuing business. I was told that area managers do not take calls and that I should speak to customer services. Sad to hear that an area manager is not interested in hearing feedback about the stores under him. With our economy the way it is, one needs to stay ahead of the game.
56 replies
77 months ago
It is a risk to bank with African Bank
It is a risk to bank with African Bank, they do not have a clue what is going on. Error after error. This is not the first time that I have had to complain about African Bank. Out of 5 of us who opened an account, everyone has had a problem. One tries and registered for internet banking, which they encourage but when you put in the ID number and the Cell number, it says the cell number is not valid but on the Proof of Application to open an investment account all the information is correct. Tax documents are not available, it is the end of 2019 tax season, we get told there is an error on the system. When opening the account it was requested to get a statement every 3 month, this too has not happened. Rather invest somewhere else. All 5 of us will be moving to another investment in the new year. Shame on you African Bank for wasting your customers time.
122 replies
78 months ago
Beware of SA Underwriters Insurance co and Compare Guru
I assisted one of my ex employees to get an insurance quote for a new car he was buying. First Complaint: I contacted CompareGuru who gave me a quote of 1192.55 including Autassist but less R45 broker fee as apparently they do not charge this. So their quote was R1147.55. In the Welcome Letter policy doc all of a sudden the premium was R1183.62 including Autassist. Why the discrepancy? Second Complaint: The quote for R1147.55 was for a regular driver. The question asked was would he be the most regular driver. I confirmed this. "Most regular driver" meaning that he would be the main driver but not the only driver. I have heard the recording and this was also confirmed in the underwriting question no. 19. Who is the regular driver of The Vehicle?... the correct name and ID no are listed once again confirming this quote was done on a regular driver. Obviously they had to confirm all the details with my ex-employee before underwriting. When I got a copy of the policy schedule 22.11.2019 it states pg 8 - regular driver - his name and ID, no named drivers listed but I saw on page 7 that the policy had changed to named driver. This means the price of the policy cost should have come down but it had not. It is a risk to have a named driver policy and when I asked for the policy document to be corrected, I was told that the premium would now go up as "regular driver policy" was more expensive and would now be R1250.35. How is it possible that I got a quote for a regular driver, the premium did not go down when it was changed to named driver but went up again because we wanted it to be a regular driver policy? Beware, nothing is as it seems with this SA Underwriting Agencies (SAU) and CompareGuru.
105 replies
81 months ago
African Bank has no clue, Do not open an account with them
I got all our staff to open African Bank Tax Free Accounts. The last employee sent through her application. The first email remained unanswered so she sent it through again reminding them of this application. The Application Confirmation, which needed a signature, came back with the incorrect address, which differed from the application form that she sent through together with her ID and proof of address. She unfortunately cannot call during the day but can email, so she sent back her application form with ID and proof of address and the Application Confirmation asking them to correct this. This was too difficult for SCC Invest department to do and kept insisting that she calls them. She then told them that she wanted to cancel the account. They said they couldn't update the Confirmation of Application but they could update the system and send through a statement with the correct address on it. When she received the statement, the address, was still incorrect. She then told them again that she wants to cancel. They sent an email saying that the account was now cancelled and the amount she had deposited would be deposited in her account in a couple of days. Today she got another email saying they cannot pay out her balance as there is a system error, but if she deposits another R150 then they can pay the money into her account. What on earth is going on here? I was the one who encouraged her and our other 2 employees to open at African Bank, both my husband and I too opened an account too. After this experience I am going to get all out employees to move their account to another banks. and so will my husband and I as African Bank has no clue what is going on and I now feel it is risky to keep ones money there and they could crash again. So I would not advise anyone to open an account with them.
210 replies
83 months ago
Don't buy taps from CTM - Shocking after sales service
What terrible after service one gets from CTM Springfield in Durban. We bought Tivoli taps which have a 10 year warranty. One of the taps that we purchased started leaking from the top. We are 4 years into the warranty period so I called them about 3 weeks ago and spoke to Anthony. Anthony was very helpful in tracking the taps invoice and warrenty but that is where the service stopped. 3 weeks later and we had heard nothing from them. I called in again at the beginning of the week and was assured that someone would contact me. It is now Friday and once again still no one has called. We had exactly the same bad service when our kitchen tap also started leaking about 9 months ago.
56 replies
86 months ago
Fedex Express is useless do not use them
What a terrible experience we have had using Fedex Express for international shipment the first time. At the beginning of the week 25.3.2019 I was told that our goods were at customs and should be cleared by Friday. By this morning Friday 29.3.2019, I followed up again with the Durban office, only then did Shannon send me the profroma invoice and the clearing instruction. There are costs that do not add up on the invoice. I called at least 20 times to try and get through to Shanon Durman. I tried to get answers from the call centre agent but they could not assist. I eventually managed to get hold of Shanon. She could also not assist with the query and told me that she would ask her boss Nicky Paserus. I never heard back from Shanon, so I tried to call Nicky, The switchboard tried to put me through numerous times but it would ring a couple of times and I could not hear anything as the call was not cut but no one answered. I then asked for a senior manager Sanjeeve and I left a message for him too. In total I have not tried to call at least 40 times since 10.09 am this morning to get a resolution for our issue. It is now 1.27 pm and it is a weekend tomorrow. I need to get this resolved ASAP as our goods landed on the 19.3.2019 and we need them urgently, Their telephones are also on the blink. Whilst speaking to someone, one stops hearing the person on the other end for at least 45 seconds and then the person is back. Apparently this is a known problem. How can a customer be expected to speak to someone with this type of call quality. I am blown away by the standard of service Fedex Express
112 replies
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