Active since Sep 2012
Truworths are like dogs on a bone which is bigger than its head. I have told your consultants on the phone that I will pay over the weekend when I am not at work. Yet you phone me 20 times a day. The law states Excessive calls from debt collectors (such as 20 times a day) can indeed be considered harassment under the Debt Collectors Act and the Protection from Harassment Act. The Code of Conduct for Debt Collectors prohibits actions that constitute excessive harassment, including repeated calls. I am going to log these calls then go to Council for Debt Collectors for violating regulations. My next step is then to go to SAPS to open a case of harassment.
Ismail and Dahya Attorneys constantly harass me on a daily basis with phone calls saying they are phoning on behalf of FNB. So firstly my arrangements are all in place with FNB and thus you should not be making any contact with me at all. Nor will I give you any of my personal information as it seems I am not the only person that is experiencing these problems with you. I have spoken to FNB about your persistent harassment and it seems that my only option as a next step is to file a complaint agains IDA at the Legal Practice Council.
RwandAir is the worst airline in history. My friend and I have been messed around so much with our flight going to Uganda and again going back to Johannesburg. They change flights as and when they feel without any adequate notice. RwandAir has zero remorse or people's time. Appalling service...I am sick to my stomach and mad as all hell!
So what is the reason at all for the FNB app to make payment arrangements...it gets loaded on the app where FNB acknowledges that it's been capture but still being harassed by so-called attorneys that should not longer be involved. I have had it with FNB and these so-called attorneys that are credit-sharks looking for paydays.
How do I change my vehicle finance company?! That is the actual question I should be asking myself. MFC sent someone to my home to come and repossess my vehicle without following the legal proceedings of the NCA in South Africa. There was no court order communication for voluntary surrender! That is against the law. MFC does not respond to any communication from clients on email whatsoever. If they respond to communication from clients none of this would ever happen.
My membership with Keyhealth was terminated last year already. Today I receive a call from some attorney saying that I owe money to Keyhealth and they will proceed wil legal action. The lady didn't even introduce herself to me when I answered. She then proceed saying that they will proceed with legal action and I trying to figure out what money I owe Keyhealth as they have never made contact with me to inform me about outstanding monies. So how does that work that I get threatened with legal action for something that I was not even aware of as Keyhealth never contacted me about these outstanding monies. I then don't even get the opportunity to try and figure out what money is owed as according to my knowledge I don't owe anything and my membership was terminated last year??
FNB and GL Attorneys are beyond *******. GL Attorneys keeps reversing my personal loan payments that I make directly to FNB after my account was caught up. FNB aren't giving me email addresses that I am asking for over and over again to make contact with the personal loans department and my supposed personal banker, who by the way I don't even know who they are as they never introduced themselves to me ever. It was a simple request...give me an 2 emails so that I can communicate in writing to have it on record and to protect myself
In 2021, I bought a vehicle from Kia Silverlakes. They added a maintenance plan as part of the financing, which I originally did not ask for. On explanation, she indicated to me that it's valid for 60,000km. At that stage, I asked F&I Nellie Schoeman if it would only start after the 90,000km service plan was finished, which I was told yes, more than once. During the 90,000km service, I was informed by Kia Menlyn service consultant Sherriff that the plan had been terminated as it ran simultaneously with my current service plan. I then phoned Kia Silverlakes and spoke to Danie, the next F&I and enquired about the matter. He told me that's the way it is, and I then spoke to dealer principal Mercia, who said she would contact Liquid Capital. I followed up a few times with her, but she hasn't phoned me back. I then logged a complaint with Kia South Africa. I communicated with various consultants, and Thokozile Khumalo communicated that I would have a response by the close of day on Monday, 28 August, but again, nothing. I then had to make contact again to get a response on 4 September that stated, in short, that it's just the way it is, and I should have checked the service certificate, which I only received after I had left Kia Silverlakes with the vehicle. I didn't think to check that, as Nellie told me it would run after the service plan had elapsed. So, in short, Kia Silverlakes and Kia South Africa stole R22,000.00 from me. I paid for a product that was never used. Not even the brake pads were changed during that time. Furthermore, the service consultants at Kia Weltevreden Park never informed me that the plan had elapsed after the 75,000km service, and here I am still thinking that I have peace of mind with the vehicle and its services. Don't get me wrong, I love my vehicle, but I feel they pulled a fast one on me. I feel that Kia South Africa did not follow due diligence on the complaint, and they are not thinking about the consequences of the matter. I will never refer anyone to Kia Silverlakes, and as a matter of fact, I will never purchase a Kia vehicle again after this experience. Kia Silverlakes and Kia South Africa are *******…there I said it. They stole my peace of mind and R22,000.00, which I'm paying for. I'm taking this to the Motor Industry Ombudsman and will inform the vehicle finance house of the shady business practices that unfortunately bestowed upon me.
On Sunday, 23 April 2023, we went to Jet in Cresta Shopping Centre to purchase some clothes for our 2 ***s for winter. We were in the store for a while, and everything went smoothly until we realised that the wife's phone was missing from her handbag. I kept phoning her number, and the phone was ringing consistently to the credit of the store they went through a lot of effort to help look for the phone. However, when it went to voicemail, that's when I knew it was ******. I went back to the store and asked if they could check the surveillance footage. Thabo was helpful and took me to go and have a look. Shockingly one 5 or 6 of the cameras worked from the 18-something in the store. For those that worked, the quality was so bad that you couldn't see anything on the camera...as in you literally can't make out any faces on the cameras. They admitted that another phone was ****** that day and that a lady was found in the parking area with bags and bags of clothes ****** from the Jet store that day. The issue is not the ****** phone but the years of memories that are gone. I would have thought a huge franchise such as Jet would spend a lot more towards the safety of their shoppers, but yet they don't. It was admitted in the store that they had complained about the cameras on a prior occasion, but Jet responded, why do you need all of the cameras to work? So with that kind of mentality, it seems that they want their shoppers to get ******.
Towards the end of 2022, I investigated changing medical aids as I experienced many problems with the previous medical aid. I contacted Keyhealth as the benefits listed made sense for my children's and I's needs in the future. I spoke to Ditshego, and everything sounded great until the point of underwriting when there were a lot of issues. After that was "resolved", I had an immense amount of issues registering my son's chronic medication, and it took weeks to get registered. This was only finalised towards the middle of December after numerous follow-ups. In January this year, I had a dentist appointment and was then informed by the dentist that it was rejected by Keyhealth. I phoned Keyhealth, and they indicated that it's considered a planned procedure (I Googled planned procedures in South Africa and teeth cleaning was not listed). So the last issue I experienced this week is that Ditshego indicated that the savings would be available immediately, only to get a notification that the claim from the optometrist was rejected, and now I have to pay it myself. I sent an email to Keyhealth and still haven't received a response from any of Keyhealth's staff as to why it was rejected and not deducted from the available savings... I honestly regret the move to Keyhealth! It's been an utter disappointment, and I should have headed the warnings I read on social media sites about Keyhealth and the lack of care and commitment to service delivery.
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