MC
MC C
Active since Oct 2012
10
Reviews
0
Industries
Reviews
10 reviews40 months ago
Ryobi aka Stevens and co
Inverter generator RG 3200i I'm unable to reach Ryobi on phone number 0113579600, as it isn't connecting the call and I'm needing to lodge a complaint with Ryobi about the above mentioned generator which is still under guarantee and isn't working despite being seen to by the local Ryobi dealership in PE. I'd like to address this complaint to Mr Erick Bezuidenhout please. I bought the generator on 12 Oct 2021 and it initially arrived without a remote and after a week also refused to start. The local Ryobi dealership swapped it out for me and brought a new one which worked fine until 30 September 2022 when it didn't want to start. The local Ryobi dealership serviced it and couldn't really find the cause of the problem but resolved it by force starting it by manually manipulating the revs by tapping a lever inside the machine whilst turning the key. The generator had done 80hours of work by this date. On 21 November the same trouble recurred and the same Ryobi technician saw to it once again. As before, he couldn't pin point the exact cause of trouble but did note it seemed to be leaking oil though the source of it was not evident so he put that down to spillage which may have occurred at the time of the service and oil change which Ryobi did on 30 September. He manually manipulated the revs again as before and the machine started. He said he was concerned that such a new machine was giving all this trouble and he'd refer to management for a swap out. They have not responded in this regard and the machine again failed to start on 9 December and oil was dripping out underneath the machine by this time. I reported it to the local Ryobi who've not done anything about it. The machine is standing, useless, in my garage. The local Ryobi service centre is horribly mismanaged and grossly ill equipped to provide any decent customer service. On any given day you can enter the shop and find customers who are looking for their equipment which they'd handed in for repair many weeks ago and which has never been seen again. The Ryobi staff cannot locate most of the client's equipment due to a change in their method of logging and tracking client goods and instead, the staff hand the customers new machines and tools off the sales floor. It's an absolute circus! The staff also use the new equipment as a source of parts for machines they're trying to repair. No record is being kept of all the swap outs and replacements as no paper work is done at the time of the handover. The shop must be showing loads of lost stock! As a result of the aforesaid, I'm not prepared to continue my business relationship with Ryobi and it's for this reason I'm asking for my money back please instead of a repair or swap of the item.
0 replies
44 months ago
Outsurance car licence disc renewal -beware
Beware of doing your car licence disc renewal through Outsurance as they have employed the services of IOX fleet who do not provide any service whatsoever. I ordered and paid for the car Licence disc renewal on 4 August and I have not received it yet.(it's supposed to take 14 working days). Calls to IOX are useless as they cannot say where the licence is or even if it's been renewed. Natasha then promises to check up with Jacques who never is available and so none of my calls are ever returned and my emails to them are not replied to either. Utterly helpless now and feel like I've thrown R770 away! Surely Outsurance should be able to help in this circumstance....i have left a message for them to all me back now too....until then I wait, and pray
148 replies
44 months ago
IOX Car Licence disc
I ordered and paid for my car licence disc renewal on 4 August and to date have not received it. Many calls to IOX fleet without success and I've spoken to Natasha many times who doesn't call back, she refers to her manager Jacques who also is never available and all emails go unanswered. I did this through Outsurance so have now left a message for Outsurance to call me back as I feel they need to intervene. I'm appalled by the lack of service from IOX and shocked that Outsurance would partner with such an unscrupulous "courier service". Wondering now if I'll ever see that money again or the car licence disc....
74 replies
53 months ago
Checkers Sixty60 shocking service
During this new wave of the Covid pandemic, one tries one's best to stay out of the shops. I placed an order for 10 items on the Checkers 60 app for delivery today between 11-12noon. Shopping started at 11 and ended 11h30 but I was then emailed by the team to say my delivery was running 30 minutes late and I could expect it around 12h30. (I live 3km from the store). When it arrived the driver was on his bluetooth headset, connected to or under his motorcycle helmet, on a personal call which he never suspended to attend to me. Upon his departure I noticed 2 items I needed most (Jik regular bleach and Mr Muscle) had been omitted from the parcel, despite the store confirming it was in stock and had been dispatched to me and I had paid for it! Calls to the store result in them referring one to the sixty60 call centre who them tell one to log the issue on the app after doing so one gets an email of acknowledgement from the sixty team to say they have high volumes and if it's urgent one can phone them which i then did only to be told to log it on the app. I told them i had already done so but it was urgent and needed the 2 missing items today. The response was to tell me i would not be getting the items as they don't deliver missing items, they investigate the matter and if deemed valid...a refund is made. No indication of a time line, no delivery of the goods i desperately need...a totally frustrating experience all round. I told them to go learn how to deliver an efficient, customer friendly online shopping service, from Woolworths because sixty60 doesn't hit the mark at all.
0 replies
72 months ago
Top Up Data Problem
I have tried to call Telkom on tel # 10210 twice today and on both occassions I held on for 27 minutes and after the consultant came on the line and I explained my query, the call died. I then tried to chat to an agent via the Telkom app but it has a "site search 360 error no input field found". Here is what I want to fix....Towards the end of April I bought 20gig top up data which expires on 1 June and on 1 May I got my new monthly subscription allowance of 20gig which expires on 1 July. But instead of Telkom using my data from my top up portion which expires first, they are using my subscription data first. This means if I only use 20gig this month, I will lose my top up data! Can someone at telkom please get back to me on this.
0 replies
80 months ago
DSTV is a 4 letter word for a reason!
I used the DSTV app today at 10h00 to upgrade to premium in order to watch the world cup rugby, paid the extra amount asked for and it's now 20h34 and the upgrade still hasn't happened. I have phoned the call centre twice, they say the upgrade was successful but is delayed. When asked why there is a delay and for how long it will be I am told it could be for a few hours and they don't know why there is a delay. So utterly frustrating and absolutely NO resolution in sight and for this one pays close on a thousand Rand! URRRGGGH!!!!!!!$@*&!
105 replies
87 months ago
Unauthorised Contract Insurance Cover - Vodacom
I recently upgraded my cell phone contract via the Vodacom online portal and declined all offers of any insurance but I have since received an sms to say Vodacom has activated a "contract cover" insurance policy on my contract. Despite me calling Vodacom and being told to send an email to ********** and then sending them numerous emails, to date no one has been in touch with me to acknowledge my complaint nor have they done anything about cancelling the contract insurance cover which they initiated without my consent.
210 replies
95 months ago
Unscrupulous activity by Moneyline Pty Ltd (mircolender affiliate of Net.1)
Moneyline Pty Ltd is an affiliate of Net.1 who had the tender for SASSA grants. They have been investigated by the credit regulator for reckless lending. My domestic has been advised that she has an outstanding loan owed to Money line of R1500.00 yet she has never even hear of them, not ever applied for any personal loans ever! Moneyline obviously have South African's RSA ID numbers from the SASSA data base and are using it for what appears to be illegal activities. trying to contact money line directly has so far proven to be quite futile.
0 replies
100 months ago
Line Speed Upgrade
Last Saturday 6 January 2018, I applied at my local Telkom office for a line speed upgrade to a 4 meg line. i was told I'd get an sms to say it's been done. By Tuesday I'd not heard from anyone at Telkom so I called the call centre on Tuesday afternoon at 16h00 and was told it had been half done. The consultant said they would conclude it during my call and I assumed that was it. Noticing slow internet speeds today however, I did an online linespeedtest which told me I still only had a speed of about 1.7mbps. what ever happened to my application for the line speed upgrade? Was my follow up phone call also done in vain? can someone please get back to me on this matter so it can be finalised?
105 replies
102 months ago
Unexplained Soaring Account balance
After noticing the account balance increasing each month after regular payments are made and no purchases are done, We ordered a statement, a week ago to include info from September to December 2017 so we could try find out what was causing the balance to increase. I called ********** 100 last Saturday and ordered a statement on the account from Sept to Dec and was promised it would arrive via email in 36 hours. By Tuesday it hadn't arrived to I called again and was promised it would arrive by Thursday which it never did. I called again today to ask where it was and was told it had been emailed. I still don't have it so I asked them to resend it and I gave the email address again but it STILL HAS NOT ARRIVED!! why on earth is it such a mission to get a statement which is every consumer's basic right?Ackermans your service sucks!
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)