LS
lerato S
Active since Oct 2012
22
Reviews
0
Industries
Reviews
22 reviews18 months ago
Still don't have my order, it's a day later
I placed on order on Tuesday and received confirmation that my order will be delivered on. Friday the 1st. No delivery, no word from Leroy merlin or the courier guys, apparently they collected the hob from the store and someone is sitting with my order and I'm being told I'll only receive my order on Monday. What nonsense is that. I mean if you promise to deliver on a specific day, do that and ensure that that is done. I'm on a call with someone in the call centre now for over 30 minutes, imagine how much this call is costing me. I wouldn't recommend Leroy merlin to anyone
53 replies
36 months ago
STELLA SERVICE FROM LINDI WOODMEAD
Good day I'd like to bring to your attention the Stella service I received from your Woodmead branch manager yesterday afternoon. I had been waiting too long in the queue to be assisted, the wait agitated me as I left my husband and 2 months old baby in the car so I decided to approach the security guard to ask where I could find the branch manager, with a smile he was kind enough to walk me to her office. I got there, spoke to the lady who introduced herself as Lindi. She was also kind enough to stop what she was doing and assisted me without referring me to someone else. She checked for me if I had the cover in place for the things I needed to claim for and also advised me how to go about it. She apologised for the long wait. For me that was Stella! This is one of the reasons I have been a loyal customer and never considered moving from Standard bank despite its hiking bank charges but I'd honestly rather pay for service. With that said, I'd like to thank sisLindi once again, I can assure Standard bank headquarters that the Woodmead branch is definitely in great hands. She is taking it to new heights if not yet.
53 replies
37 months ago
appalling service
Good day Mr Ivan It is with great disappointment that I write you this email. Last year I went to Dischem Centurion by Jean Avenue and registered for a Baby bag as i always do whenever I'm pregnant. The gentleman that was assisting me, requested my ID book and a Dischem loyalty card, so my husband handed me his card as we use one card. I gave the gentleman all the details and he confirmed that the registration process was complete and that I need to start purchasing baby items excluding formula to start earning points. Since last year, we have been doing that and I'm sure to date we have spent more than R3000 on purchases to try and obtain the points as advised. Since last year i haven't received any communication from Dischem and it was a challenge for me to go to the store to follow up as i was highly pregnant and I recently gave birth. Yesterday morning I had to go buy a few things for the baby and decided to go Dischem Carlswold, whilst I was there I decided to go to the customer care to query about the baby bag and I was advised the lady that works in the front just stepped out and they requested that I leave a copy of my ID, don't know why as well as my contact details and she will request the lady to call me. She called while I was at the bank but i couldn't pick up. I decided to go back to Dischem before heading home and the lady in the front desk confirmed that she was the one that tried to call me. She checked my profile and told me I haven't earned any points hence Dischem has not been in contact with me, I must say I was utterly shocked and disturbed by this. She further asked if I had a Dischem card and told her I have never owned a Dischem card before and I've always used my husband's since 2014 and it's never been an issue. I mean when I was pregnant in 2014 I used my husband's loyalty card to apply for the bag and I registered without any hassles and received the baby bag, again in 2020 I registered using my husband's loyalty card and received the baby bag. My issue is why would they allow me to register using my husband's loyalty card again last year 2022 if I needed to have my own loyalty card? Only when I'm suppose to receive the bag I'm told I cant use my husband's card and that I have to have my own card and start the registration process from scratch. So I was basically sold a lie, I was tricked into spending using my husband's loyalty card only for them to tell me I need to apply for another card and spend more than R1000 again on baby products to get the baby bag...what sick game is this? i feel as though someone at Dischem is miss informed and this is causing a huge inconvenience and great disappointment to loyal customers. The lady by the customer service was not willing to budge or even get clarity instead she was gloating about her years of experience and basically insinuated that I was lying. i suggested that she confirmed what I was telling her but she was not listening and just kept arguing with me. I told her I'd be logging a complaint since we were going around and round in circles and she couldn't be bothered. I would have preferred her giving me options such as since the loyalty card that was used was that of my husband, I might as well use his details to register for the baby bag instead of saying that I need to register for a loyalty card and start collecting points from scratch, I'm not willing to do that and I expect Dischem to somehow find an amicable solution to this. regards, Lerato Shingange 0745688195
0 replies
38 months ago
I would like to write a review about MiWay Insurance
I would like to write a review about MiWay Insurance. Nhlanhla gave a Stella service today...he was very professional, made sure that I had all the documents before he could end the call. Going forward I think I'd like to deal with someone of his calibre as he definitely know and understands what customer service is with that said I highly rate his service and would recommend Miway to friends and family
56 replies
39 months ago
Appalling service and to think I'm a new client
Hi I activated my policy this morning and requested for my policy documents to be dispatched to me and nothing happened. I sent a WhatsApp message and Gloria Sikhakhane confirmed she had sent the documents and I reverted back to her to tell her I still haven't received them and she's gone mute. No response to my message whatsoever. If this is the kind of service I am expected to put up with from Miway, we might as well part ways whilst it's still early. Please cancel that policy and I'll get a reputable insurance company that knows how to take care of its clients because this is so not acceptable. Regards, Lerato Shingange
132 replies
41 months ago
Appalling service
I called in to follow up on our third party claim and spoke to Kelwin, the minute he picked I could hear he was just not keen to assist. I asked if there's anyone else besides him that I could speak to and he said the only person that can assist is Pheello. I was promised more than a week ago that the assessor would contact me and we are still waiting.
132 replies
44 months ago
I demand a full refund
I bought food last month from KFC OLIEVENHOUTBOS, I logged a complaint that there were food items missing. Someone from customer service called me and connected me to the store and they promised to have the food delivered and guess what I'm still waiting. This has been the most sickening and appalling service ever. I was robbed basically because I never got a refund nor my food
0 replies
45 months ago
Appalling service
Good day So today I went to Woolies to pick up a few things as I usually do once a week. I get to the Deli section as I wanted to buy some pies, I waited for this lady by the name of Nwabisa who was the only one working there. She was busy preparing a sandwich, I thought she was preparing a sandwich that she would stack in the display rack as there was no other customer next to me tat she could have been preparing a sandwich for. I waited hoping to be attended to as she kept glancing at me and continued cutting the avo, I stood there with hope that she'll tell me she will attend to me shortly but she continued to ignore me and now I felt my patience was being tested because this lady is standing right in front of me and is deliberately ignoring me. I then, asked if is there anyone that was going to assist me and she responded with a question "ubulusile" did you greet? I must say my jaw dropped.. I asked her if she didn't acknowledge me or service me because I didn't greet? And with attitude she asked again "did you greet"? At this point I was livid but tried to contain my cool. So I asked her if she is not going to service me because I didn't greet? She then said, can't you see I'm busy with a sandwich for a customer and as you can see, I'm the only one here. There was an exchange of words and the last thing I said to her was, had you acknowledged me since I was standing right in front of you and told me that you will attend to me and that you are just busy with a sandwich for a customer, I doubt we'd be having this argument. We kept quiet, she asked what I wanted and I told her pies, she quickly gathered herself (I'm thinking she remembered she was at work and not in a shebeen) and gave me some lame excuse of how customers wants to be given time to decide what they want to order. I said that's the problem you can't assume I don't know what I want or still deciding for that matter, I'm angry at the attitude and how rude you were towards me and she gave me the pies and sarcastically said I hope you have a better day. I just smiled and walked away thinking this woman is so passive aggressive , so she thinks I'm having a bad day.. Wow. Lastly, as I stood on the line to make payment, I could hear her gossip with another woman about me what a nerve. She told her colleague about me and that I will be logging a complaint about her, damn right I will. Nwabisa left a bitter taste in my mouth, she deserves to be right at the back if you decide to keep her. There must be Zero customer interaction because she has attitude for days, you would swear she is working at Boxer. Knowing who and what Woolies stands for, I refuse to allow the likes of one rotten apple make me pass judgment overall. I've been shopping at this Woollies for years and I have never experienced anything like this and I hope and pray that it was the first and definitely the last time I get to experiencinge that at Woolies. Her attitude stinks.
0 replies
47 months ago
Appalling service
I don't even know where to begin to express my dissatisfaction with our recent sale at Kia.We bought a pre-owned VW Golf 7 GTD through a sales agent Michael Denke 3 weeks ago. On the day of the collection of the vehicle we had difficulty starting the car, he assured us that everything was okay.The very next day, I got stuck taking the kids to school with the car and it showed alot of error messages on the dashboard, we called Michael and he requested us to bring the vehicle in and my husband and I took the vehicle back. He went and bought a battery and returned the vehicle to us. The very next day, it took about 20 seconds for the vehicle to start, we still called him regarding that and every time he told us he would speak to his manager and revert back to us which he never did, because we constantly had to call him and follow up. As i was driving sometime last week the car had a kick and the speed immediately reduced and there was an EPC error message on the dashboard. The rev count was not reading correctly and when i tried accelerating the car made a lot of noise.I immediately drove to VW and asked them to diagnose the vehicle for me, upon checking they picked up that the battery that was fitted on the car is not an original battery for this specific VW hence the issues and this also affected the start and stop function. We immediately called Michael, this was last week Tuesday, till to date we have been calling and he is ducking and diving expectedly so, he made a sale and guess what the car is no longer his problem. I honestly regret buying a VW vehicle from Kia, it was my first ever experience with Kia and thought it was a reputable dealership but the experience has left a bitter taste in my mouth. I haven't celebrated nor told people about buying a car, because the question is which one? The parked one, the problematic one! If my issues are not sorted out by today, unfortunately i'll be left with no choice but to return the car and call Standard bank to cancel the deal. I'll go look for a vehicle elewhere.
0 replies
50 months ago
No phone etiquette
Hi there, I received a call from this number this morning 0645051625. The lady asked if she could speak to my husband addressing him by his first name and I told her he was unavailable and asked what's it in connection with but she put the phone down on my ear. Since it was a cellphone number, I decided to call her back, I said you just called me now and asking to speak to my husband and when I said he's unavailable you hung up whilst I was still talking to you. I asked for her name and I think se sain Bonisiwe, I further asked where she was calling from she said Discovery and what was te purpose of the call I asked and rudely she said I waned to speak to your husband and I said in connection with what and she said I'm looking for your husband and she mumbled and hung up. I tried calling her again but her phone is now on voicemail. I'm disappointed that Discovery would employ people with no phone etiquette whatsoever. I mean first of all, if you calling your client with a cellphone number, the least you can do is advise where you are calling and properly introduce yourself etc. I don't know if she is really from Discovery but sounds like a complete fraud but if she has no idea what Discovery values are and she shouldn't be calling clients. I need this lady addressed and I expect to receive an apology regarding this as I'll be blocking Discovery calls going forward as we don't know if they are legit or not. Regards, Lerato Shingange 0745688195
53 replies
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5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
19 (86.36363636363636%)