NC
Nick C
Active since Nov 2012
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Shoddy workmanship
Had settee reupholstered. Fair price, but not cheap. Padded armrests now have different shapes from one another - one narrower than the other. Their excuse was that they "could not redo as fabric now unavailable". Fabric covering on buttons came loose - "button machine was broken". Webbing underneath cushions already sagging. They damaged the *****-in teflon floor protectors - replaced with cheap alternatives after I complained. One came off already Sent back four times. Still not satisfied, but not going back - probably make things worse.
56 replies
11 months ago
Cheesecake rip-off
New on their menu: A slice of cheesecake. Price R99-00 (I kid you not!). And what is worse, it had hardly any taste and it wasn't even a decent sized slice. You can get a great slice of cheesecake at any number of deli's in Joburg for half that price. We frequently eat at our local Del Forno, and generally find the food, the service and the prices reasonable. So we ordered the cheesecake without giving it a second thought. Big mistake. This was a total rip-off. When we received the bill, once we recovered from the shock we queried this item with the manager. His reply was that the serving size and price were "determined by Head Office", and that his hands were tied. Nice one, Del Forno - I suggest you take a long hard look at your pricing strategy as far as this is concerned.
0 replies
16 months ago
Pathetic service
Service is worse than pathetic. They told me they couldn't deliver because premises closed. This is a complex with 24hr security on the gate. Impossible to contact them by phone whatsapp or website. Best reason ever not to shop with Temu.
0 replies
30 months ago
Avoid Crocs SA at all costs
Ordered Crocs online. Was careful to order correct size (UK vs US, etc). What they sent was at least one size too big. Returned them, in line with their returns policy. Asked them for smaller size. They ignored my request. So I gave up and asked for a refund. They refunded part of the amount but deducted R30. After repeated email queries, they still haven't explained why. Their service is appalling. Don't touch them with a bargepole.
0 replies
65 months ago
Pathetic support from Aramex
Their tracking systems appear to be either broken, or badly designed to start with. Either way, they are useless. I am waiting for a delivery. For the last two hours the phone app tells me that the shipment is 32 minutes away. At the bottom of the screen is what appears to be the driver's name and a phone number. But a red 'phone' icon obscures the phone number, and if you click it the phone's phone-all app is activated but there is no phone number. Their contact centre cannot help - all they can tell me is that it will arrive some time today. So I try to register to see Advanced Tracking, but their website refuses to accept 'Roodepoort' as my city. It would be great if someone from Aramex would see this review and take action, but I see that they are not even registered on HelloPeter. Based on my experience, I can quite understand why not!
0 replies
67 months ago
Excellent long-term product support.
I bought two hiking shirts two years ago. Recently I noticed that one of them was perishing on the shoulders. This was strange, as I have purchased other First Ascent products in the past and they have lasted well. I tried to darn the holes, but without success. Then I decided to try contacting First Ascent to see how well they would support their products . They asked me to supply further details, and to send copy of cash slip plus pics of the damaged areas for evaluation by their product specialists. After a couple of weeks they contacted me and told me that they would give me a credit for the full original purchase price. First Ascent products are definitely more expensive than some other brands, but that sort of customer service goes a long way towards justifying the price difference.
53 replies
77 months ago
Excellent service
I do not travel often, but I needed to book a flight to UK. I tried to do so online, but I was confused by the changes that mean checked baggage is now optional on many carriers. I phoned Travelstart, and they helped me to make my bookings in a most professional manner. Big 'thumbs up' to Travelstart, and especially to their consultant Kirsty Stern.
0 replies
78 months ago
Absa mobile banking app is a disaster
Absa mobile banking app no longer runs on my Huawei Y6 phone using Android 5.1. All that appears is a red screen. According to Absa technical support (and 'arrogant' is an understatement for the attitude of the 'lady' we spoke to!) their app requires Android 9. Worked perfectly a week ago on Android 5.1, so how come all of a sudden it requires the very latest (released) version? How many phones out there do not run the latest version? Most of them, is my guess. So, to all intents and purposes, Absa does not have a mobile banking solution. If you want a bank account that includes the ability to transact on a mobile platform, then don't waste your time with Absa. Move your account to another bank.
0 replies
88 months ago
Avis tries harder. ***??
Hired car on 26 November 2018. Paid for windscreen damage waiver. Returned car 16 December 2018. Small stone chip on windscreen. Up until now still waiting for final invoice and refund. Avis say they are charging me for chip in windscreen. Phoned numerous times. Still no resolution. Avis tries harder to **** off it's customers and succeeds admirably. Use another hire company. Any other hire company. Why on earth does Outsurance recommend these idiots?
0 replies
97 months ago
Kulula Card service is pathetic.
My friend has forgotten her PIN. She has contacted the call centre repeatedly to find out how to get a new PIN. They say they will log a support request and that someone will call back within 24 hours. Nothing ever happens. Their service is pathetic. The advertising of First Rand (who administer Kulula Card) proudly describes themselves as ' a bank founded by entrepreneurs'. What a joke! If anyone from Kulula Card (or First Rand) happens to read this, please would they respond. But I'm not holding my breath.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
10 (58.8235294117647%)