JG
Jana G
Active since Nov 2012
16
Reviews
0
Industries
Reviews
16 reviews11 months ago
No assurance of insurance.
I have been holding for a manger for 20 minutes, and will now give up. I held close to that amount of time earlier today to get a simple confirmation message on email that my comprehensive insurance is in fact active after I sent (for the 3rd time) images of my vehicle. I still dont know. I received the same regurgitated message that still offers no clarity. But this does not come close to the hours spent on the phone before then. Their systems are ARCHAIC. their emails are sent in short script, not including the assurance you need for your insurance. I suspect that Santam has enough business to NOT have to worry about new clients who are willing to pay double the monthly premium compared to other insurance, because they are the best? at what? WHY is it sooooo difficult just to get them to 1) take a call. 2) put you through to someone who can confirm, 3) confirm properly in writing?. I am ashamed to say this is my second attempt at getting Santam insurance. If it is this difficult just to GET the insurance policy, I dread having to imagine what it would be like when God-Forbid I ever have to claim. 30 Mns still on hold. If you do decide to call on the back of this review, let it be the cancellation department. not even out of the blocks and already sorely disappointed.
58 replies
11 months ago
The Television only lasts as long as the pathetic little remote. Customer Service is dead.
Televisions, even the expensive ones, will only last as long as the tiny perishable plastic remote, which resembles a disposable item. Of course the remote does not last more than 1 year, no matter how carefully you look after it. The trouble though, is that SAMSUNG SA does not really care. Their service consists of taking down your personal details (why no one know, I can only imagine what they do with it), and then creating a "profile" for you, and then sending you to other audiovisual retailers to go and look for a remote that may or may not be compatible. Good luck... oh.. and making it your fault when you get annoyed at their poor service. that would be R 7 000 in school fees, so if nothing else, we learn what NOT to buy next time. Think carefully.
116 replies
18 months ago
It's pure torture with Sub-Standard Bank..
I have made a total of 72 calls to Standard Bank. I have sent 9 emails to my "relationship banker" Lorna Zifo, who first made empty promised, then kept me waiting for a few weeks, and now ignores me. I have called the Manager Benedict Willis twice, once he kept me on hold for 39 minutes before putting the phone down on me. They are loving the misery they put me through. Please never chose STB Business account. I have begged. I have pleaded. I have threatened. I have gone to the Ombud... and the Ombud asked for a reference number. But the Customer Complaints team can't give it and just put me through to Business again, who starts the disrespectful time wasting misery all over again... I will have to sell my car to pay my creditor, whom I have paid over the last 2 years in full, but STB cant take 2 minutes out of their life to stamp a proof of payment for me. They will torture you to death with their incompetence.
53 replies
18 months ago
Not worth the money - really, the guarantee is not real and there is no responsiblility
I bought a VERY expensive DYSON vacuum cleaner from Tafelberg Furnishers less than a year ago. Thinking we will have a lot of load shedding. Used it very few times. when Opening it the entire seal pops out of the canister, and there are little plastic splinters. I took it back. 3 weeks I waited on the Mighty Dyson to look at it.... and then a rude call from Tafelberg saying I need to replace at my cost. A guarantee is not a guarantee and somewhere far far away is a secret booklet that would have (i can't recall ever seeing) come with this vacuum, a little disclaimer exists which states that these crucial parts that make up the actual vacuum, are in fact NOT guaranteed in any way. so there you have it. the vacuum motor is ok-ish, the other parts are cheap perishable plastics... (even in a cupboard) and is not under any form of guarantee. I have to quickly tell all my friends I advised to buy a Dyson that this how it ends...
0 replies
18 months ago
not worth the money given the secret no guarantee clauses...
I bought a VERY expensive DYSON vacuum cleaner from Tafelberg Furnishers less than a year ago. Thinking we will have a lot of load shedding. Used it precious few times. when Opening it the entire seal pops out and there are little plastic splinters. I took it back. 3 weeks I waited on the Mighty Dyson... and then a rude call from Tafelberg saying I need to replace at my cost. A guarantee is not a guarantee and somewhere far far away is a secret booklet that would have (i can't recall ever seeing) come with this vacuum, a little disclaimer exists which states that these crucial parts that make up the actual vacuum, are in fact NOT guaranteed in any way. so there you have it. the vacuum motor is ok-ish, the other parts are cheap.. and perishes (even in a cupboard) and is not under any form of guarantee. I have to quickly tell all my friends I advised to buy a Dyson that this how it ends...
0 replies
19 months ago
Avoid !!
Despite following up NUMEROUS times to get them to finalise with City of Cape Town after transfer, which also dragged on and on and on with only me constantly following up, and despite my prompt payment to the firm, many many many months have gone by and the property is still in another name. I cant even get the city to collect a bin or query my power usage. Madeleyn INC just dismisses my begging and pleading and have done so for the longest time and at best they will send an email to City of Cape Town AFTER you get absolutely desperately upset and copy you in, but they won't take any other action. I strongly discourage anyone from using them for conveyancing.
0 replies
19 months ago
It is a lie.. they will dupe you in the end.
5 months in and I took my dog to the vet ONCE which they decided is enough to put up my insurance by 25% - due to RISK? what risk? and inflation? I am not a mathematician but I know that the inflation rate is not 25%
212 replies
20 months ago
Voda-CON
There is unfortunately no zero stars. Vodacom is quick to sell you a contract with wifi router. What they fail to tell you is that the Router will SELDOM work. So you have unlimited WiFi, but it is limited by the ******* product and the even more pathetic service from Vodacom, who cannot find anyone in the entire establishment accountable for customer service. Its a constant to and fro and a clear suckerpunch. HOWEVER, Vodacom will continue to collect from your account whether you managed to get 10Kb of Wifi out of your unlimited amount or not. And complaining will just see you go from pillar to post and then have some rude "retention consultant" slam the phone down on you. I am sick to DEATH of VODA CON. If you are looking for a wifi service prodiver, I can guarantee you, you WILL have trouble if you chose Vodacon
159 replies
23 months ago
OPENSERVE... refuses to remove the telkom pole from my property now that they dont need it anymore
I have asked more times than I can count on my hands and feet for you to remove a useless and unserviced pole from my property, which is a nuisance, a danger and impeding. I cannot repair my roofsheeting which and I asked you to remove the pole before the winter rains. Now rain is pouring through the hole around the useless pole onto my property from the roof over the cover of my parking and Openserve continues to conveniently ignore me. I cannot use my property fully nor can I build or renovate or even fix the roofsheeting. how ***ardly... let everyone else just be shortchanged now that the pole is not useful to you anymore. used and spat out.. You see, Openserve does not have access to my property and cant use the pole for its fibre. with no benefit to you, it doesn't matter if someone else gets the short end of the stick. It is either ***ardice, greed, absolute incompetence or just spinelessness that makes you ignore my numerous pleas to remove it. I think its greed....
53 replies
23 months ago
OPENSERVE... refuse to remove their poles from my property now that they dont need it anymore
I have asked more times than I can count on my hands and feet for you to remove a useless and unserviced pole from my property, which is a nuisance, a danger and impeding. I cannot fix my roof and I asked you to remove it before winter. Now rain is pouring through the hole around the useless dead ass pole onto my property from the roof over the underground parking and Openserve continues to conveniently ignore me. How ***ardly... let everyone else just deal with the eyesore and impeding pole that prevents me from utilizing my OWN PROPERTY, so you don't have to lift a finger and fix what you are contracted to do. You see, Openserve does not have its fibre box installed on the pole and so you can't get access to the pole or my property. Therefore, since you don't benefit, I must pay. It is either ***ardice, greed, absolute incompetence or just selfishness that makes you ignore the many pleas to remove it. I think its greed....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
14 (87.5%)