ZM
Zanele` Mafalala
Active since Mar 2013
28
Reviews
0
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Reviews
28 reviews16 months ago
Pathetic service!!!!!!
I'm soo annoyed with Yuppiechef. Bought a kettle on the 17th December and it was only delivered on the 27th. Discovered after it was delivered that it was broken. Logged a return and refund the same day for pick up on the 30th December as I would be returning to work soon. No pickup happened on the 30th when I enquired I was told that there was a system glitch and pick up would DEFINITELY be done on the 31st. Guess what??? I'm still sitting with the ****** kettle. Need this thing to be picked up ASAP so that you can process my refund and I can buy another kettle elsewhere.
0 replies
26 months ago
HORRIBLE SERVICE. WORST DECISION EVER!!!!!
I really regret the day I convinced my mom to move to ADT security. Since day 1 I have had nothing but countless problems. And when I try to seek assistance to resolve them I receive nothing but constant brick walls. When Lewis Mkhasibe came over (sales rep) he did his rounds took my mothers details and specificallt told that that she would be debited R299 and we requested that this be on the 1st of every month. When the technicians were supposed to do the installation there was a problem with the radio details he (Lewis) provided which meant that the technical team could not do the installation on the day it was scheduled. Had to reschedule fine. However lo and behold my mother's account was debited with R400 odd on the wait for it 06.02.2024 (remember we requested the 1st) to date we still do not know what that was for. When I phoned Lewis he advised me that they would process a refund back to my mothers account and the correct amount would be debited. To date we still HAVE NOT received the said refund and no one at ADT can assist me further to this: 1. The surname on our account was incorrect 2. We were advised that the battery of our unit was faulty and needed to be replaced which was done and comes with a charge of R360 to be debited from our account 3. There was something about an R800 charge that we needed to pay (going back to the radio story) we not sure when this is due by 4. An invoice was sent to my email and I was advised to download the Striata app and open the invoice using my mom's ID number however this didnt work. 5. I phoned their call centre on tuesday and spoke to someone who promised to get Sibongile (my account credit controller) to call me back - still waiting for that phone call. 6. Today I finally decide to call in spoke to Phumzile who at 1st tried to transfer me to Sibongile but failed and the call got cut off and when I phoned back she told me that she had just found out that Sibongile has left the company so she will get Denzel the accounts manager to call me back tomorrow. I AM NOT HAPPY WITH THIS AS THE DEBIT ORDER IS MEANT TO GO OFF TONIGHT/TOMORROW FROM OUR ACCOUNT AND WE STILL DO NOT KNOW WHAT WE OWE AND WHERE OUR REFUND IS. It seems there is no support post sales as calling Lewis is futile. I REALLY REALLY REGRET TELLING MY MOM TO MOVE. If there is anyone out who can assist please call me on my cellphone. DO NOT CALL MY MOTHER - SHE IS ELDERLY AND HAS TASKED ME TO DEAL WITH HER AFFAIRS.
0 replies
30 months ago
****en Useless!!!!!Refund my Money
2 Weeks and I'm still waiting for my refund. I don't know what the **** it will take for them to send me my money. ****EN USELESS. REFUND ME MY MONRY BECAUSE YOU HAVE YOUR PRODUCT BACK!!!!
131 replies
57 months ago
PAIN IN THE ASS INCOMPETENT STAFF!!!!!!
****EN First for women please don’t make me angry. I’ve been on the phone for the last 3 days trying to fix the errors on this policy. I was promised that an updated policy document would be sent but alas 24hrs later NOTHING. I’ve had this policy since October 2017 and had no issues with it until I cancelled my car cover with you. All of a sudden a have a whole host of problems including: • A waiting period next to my son’s name • No details under spouse - to be precise it said “Not Applicable” • The person I remove as my beneficiary is now suddenly appearing as one of the people covered in the policy • And the icing on the cake when I chekced my policy on your app NOT only did it have the wrong premium amount but it said it was “INACTIVE” – PRICELESS (REFER TO SCREENSHOTS BELOW) Now this is what I expect to happen: • I expect my policy to be re-instated if it was cancelled • I expect you to fix all these errors with immediate effect • I expect to received an updated correct policy schedule • And I expect for this information to be updated on your APP as well for ease of monitoring Please respond to me via email as I need to keep a record of our discussion for record purposes should a dispute arise later. I SENT YOU AN EMAIL ON THE 30 JULY 2021 AND TO DATE NO ONE HAS RESPONDED!!!! PLEASE TELL ME IF I SHOULD MOVE MY BUSINESS ELSE WHERE!!!!
106 replies
58 months ago
INCOMPETENT HEAD OFFICE!!!!!!
We submitted all the required documents for a funeral claim last week tuesday 13/07/2021 and to date Metropolitan has still NOT paid out the claim. We keep being told about one issue or another without any resolution. Now apparently my sister does not appear on some system on their side but appears on the policy documents and this is now preventing them to make payment. Anda Tyantsi has been trying to assist but is getting very little help from their Head Office. Can someone please URGENTLY fix this as we need to bury my sister ASAP!!!!!!
159 replies
58 months ago
****** INCOMPETENTENCE
*** FNB LIFE After numerous calls and complains about you not debiting my account for my life cover you decide to finally submit your premiums BRAVO...However you some how decided as well that you would submit double debit orders without my consent THE ****????. I never stopped the debit orders from my side and the error as advised by Harvetion Malubana on the 14.01.2021 @ 08h29 reference 2388397 was yours. I was reassured that the issue would be resolved and that I will neither be no charge back or penalized for the “missed” payments. However on the 23rd June I woke up to not 1 but 2 debit orders from yourselves. WHY IS THIS? WHO AUTHORIZED THAT YOU DOUBLE DEBIT MY ACCOUNT? I DEMAND THAT YOU RETURN MY MONEY WITH IMMEDIATE EFFCT AND THAT YOU ENSURE THAT THE ABOVE PROMISE IS KEPT. (NOTE I HAVE EMAIL PROOF) I WILL NOT BE HELD ACCOUNTABLE AND LIABLE FOR YOUR SYSTEM GLITCHES AND INCOMPETENCIES. I expect to receive a response to my query together with my money.
106 replies
59 months ago
Being Harassed...
Can you please remove my details from your system. I keep receiving emails and smses for am account that does not belong to me. I do not have an account with you. Please remove my details.
212 replies
62 months ago
FRAUDULENT APPLICATION DONE WITH MY DETAILS
Received an email from your organization on the 06 March 2021 saying you received my order and will contact me in 48hrs. I never applied for anything from you. This is a fraudulent application and should you even try to debit my account for this **** all hell will break loose. Cancel that ****....I DID NOT APPLY FOR A CONTRACT PHONE!!!!
0 replies
63 months ago
Account upgraded without my consent
Received a call in July 2020 from Standard banks sales team. They told me that they are running a promotion whereby I would receive the benefits of Prestige account but still keep my Elite account. I was advised that this would be until the end of December 2020 at which point I would revert back to my Elite account. But to my horror and dismay my account was upgraded to a Prestige account (without my consent) and I was charged R209 monthly fees instead of R110. Can someone please rectify this by downgrading my account to an Elite account and credit the overcharges back to my account. I REALLY DO NOT NEED A PRESTIGE ACCOUNT....
122 replies
Review Distribution
5 Star
3 (10.714285714285714%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (35.714285714285715%)
1 Star
15 (53.57142857142857%)