Active since Mar 2009
31
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31 reviews29 months ago
Makro home delivery WORST experience of all major retailers!!
Makro home delivery has to be the weakest of all the major retailers!! Orders take long to arrive, or the wrong order is dispatched (MAK5723468 - WAITING FOR COLLECTION AND A REFUND), or an order placed and paid for online has items cancelled as they out of stock (MAK5714880 - WAITING FOR A REFUND ON THE OUT OF STOCK ITEMS). The returns process is protracted and inefficient (that's when you honoring your returns policy, the BATTERIES on these Magnetos FAILED within 6 months and you REFUSED any form of COMPENSATION, MAK4065245)!!
129 replies
31 months ago
Firstshop atrocious service
Firstshop advertises good for sale that they don't have in stock. It taken a week for them to confirm the advertised product is not in stock. I requested a refund and a week later am still waiting for it. Payment was accepted online, despite the product not being in stock. Atrocious service from Vivien-Lee Bester...
131 replies
32 months ago
BOOST BROKEN
I usually do my due diligence before subscribing to a ISP. A persistent and charming sales rep blindsided me on this one and I well and truly committed to doing business with this turd of a company. I've dealt with a few in my time but this lot well and truly takes the cake. Stink in just about every regard....
0 replies
36 months ago
Makro drag feet over return/refund on faulty goods
Trying to return faulty Magneto lanterns, ordered online on the 25th of November 2022. Logged a return on the 20th of April 2023 and still waiting for feedback related to this return. To date, after numerous emails requesting feedback, the only feedback I've received is an email from Nomsa Mlambo apologizing for the delay. That was on the 29th of April!!! Nothing since!! Go figure?!! It's quite unreal and in sharp contrast to how returns are handled by the competition, in particular Take a lot. I'll choose the latter over these chumps, any day of the week.
53 replies
63 months ago
ABI/CCBSA failed to deliver on time, incomplete order to boot
Outlet number is 1402495. We placed and order on Friday the 22nd for delivery Monday the 25th. It arrives Thursday the 28th with the bulk of the order missing?!!! What gives?! Our rep Tebogo is on leave and her fill in Elizabeth may as well have joined her?!!
0 replies
64 months ago
Digicape put the smile back on my dial
Thumbs up to Gaynor and the Digicape team for restoring this customers faith in the organization. A swap out of device has been arranged and handling fees waivered. For that I am very grateful! A word of caution to anyone who has used 90hz+ devices and is considering a device which is rated at 60hz or less... DON'T!! You will notice the difference and it won't be easy to live with!! PS I've written a fresh review as the previous review rating could not be edited.
56 replies
64 months ago
Takealot's service continues to impress!
I've dealt with a number of online stores over the last 15 years or so and one consistently stands out from the crowd! They may not be everyone's favourite but Takealot certainly are mine!! Service over December 2020, in very trying circumstances, was nothing short of remarkable! From super competitive pricing, to short turn around times, to their no questions asked returns policy, absolutely amazing!! If I were to nitpick 2 areas they could improve:- 1.) when purchasing an assortment of products there is sometimes 1 item that can hold the entire order up. Customers should be notified and given the option to cancel the purchase or have the infringing item shipped separate to the items ready for shipping. 2.) the item discounts are not always truthfully represented, with the normal selling price inflated to give the false impression of a larger discount. Anyway, keep up the good work guys. You will always be my go to online retailer!!
0 replies
64 months ago
Digicape - spare yourself the aggravation, shop elsewhere
This has been a disappointing online shopping experience for me, pretty much for the get go. I ordered and paid for an iPad Air 4 on the 18th of December, it was delivered 11 days later on the 29th. My go to is Takealot. They didn't have stock, Digicape did so I ordered from them. I suspect they didn't actually have stock either given the 11 day turn around time. I used the iPad for 5 days and decided the 60hz screen refresh rate was not to my liking. I contact Digicape requesting an exchange and an upgrade to the iPad 11" Pro. I'm told I'd be charged a 10%-20% handling fee. That's anywhere from R1235 - R2470!! This within the 7 day cooling period? And I'm not asking for a refund, I'm going to make another purchase! I wasn't expecting to pay much more than shipping to return the device. Apparently Digicape are exempt from the government gazetted ECT Act which dictates how online retailers should handle returns in the 7 day cooling off period? Anyway, they have valid reasons I guess IE warranty, used item etc very disappointing though. I've returned big tickets item to Takealot and even Amazon in the past, no questions asked, no handling fee's, no BS. They were also 'used' and have activated warranties. Bottomline, avoid Digicape if you can. They are not a customer centric run business, except maybe for Leandre, thanks for trying, thanks for the help, thanks for responding to mails.
168 replies
66 months ago
Shelf Life expired promotions...
This retailer advertises goods at reduced/promotional prices, accepts payments for said goods and then cancels the order blaming a clerical issues. Let's see how long I wait for my refund. Avoid if you can. Plenty more reputable retailers to rather deal with. These guys WILL disappoint you!!
0 replies
76 months ago
Soft ice catering equipment- You've been warned
Bought a R1400 tomato slicer from Soft ice machines. 2 months of use and one of the blades broke. I requested a repair under warranty and was told there's no warranty on the blades (they're consumables). Company won't budge. I been told I can purchase replacements blades for R450. Not prepared to on a 2 month old piece of equipment. Chalk it down to school fees. Not too costly a lesson but bare in mind these guys sell machinery costing hundreds of thousands of rand. You been warned. Buy at your own risk! If something breaks regardless of whether it's within the first week, month or year, seems they will go out of their way to ensure the cost to repair is for your account and not there's... Bare in mind they weren't prepared to cover the costs of a replacement set of blades, R450!! Good luck with a costly repair to a R50k soft serve machine...
0 replies
Review Distribution
5 Star
4 (12.903225806451612%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.903225806451612%)
1 Star
23 (74.19354838709677%)