RL
Robert L
Active since Dec 2013
20
Reviews
0
Industries
Reviews
20 reviews5 months ago
Sizes are not as advertised and terrible customer service
I ordered a whole bunch of tshirts from them that were supposed to be 3XL. None of them were. They were not even close to being an XL. Probably a L at best. When I sent them an email I was basically told that is was my problem. Terrible customer serviceand false advertising.
0 replies
5 months ago
Big Blue sizes are not as advertised!
I spent a large amount of money buying t-shirts that were meant to be size 3XL. None of them were. I think they are probably XL at best and don't even come close to being the size advertised. I have compared them with other shirts I have from Nike, Woolworths, Ecko and Eagle clothing and they do not even come close. This was most disappointing ... and a waste of money.
0 replies
5 months ago
Shocking customer service and terrible work
I wish I could give ZERO stars for this review but that is not an option. I made a booking for Saturday the 1st of November at 10am and paid in advance. Nobody arrived. I tried to call and fiind out what was going on and nobody answered the phone. I tried mutiple times. Eventually I did get through and was told somebody else would be sent. Well they were but they were ALSO sent to the wrong address. I tried to call agian but this time no answer at all and no response to whatsapp either. Finally sent a whatsapp and only got a response on the Monday. Rescheduled for the Wedneday at 10am. The lady only arrived at 11 and left5 at 2pm. Remember I had paid for SEVEN HOURS!!! Not only was this less than what I had paid for the work was not up to standard. I complained again and was promised a call from their customer care team. Well this never happened either. No response, no call and no whatsapp at all.
71 replies
42 months ago
Shocking customer service
I recently suffered the indignation of being robbed. One of the items stolen was my Fossil watch. I called Fossil in Cavendish Square ... the number does not exist. How can one of the Cape Town flagship stores not have a valid telephone number online ... but any way. I then called Fossil in Access Park and explained the situation. I asked them please to send me a quote to include with my insurance claim. The lady i spoke to was very kind and promised to organise a quote for me. Well it is now THREE DAYS later and I still do not have a quote!!! How long would it take to send? Probably less than 5 minutes. What must I do now? If i dont get one soon I will go to some other outlet who will send me a quote. Myself and family members ahve been Fossil customers for years and this whole experience has just soured the relationship. What shocking customer service.
0 replies
65 months ago
Illegal debiting of bank account
I gave a Sanlam personal loan which is administered by Direct Axis. My payment date is the 25th of the month as this is also payday. This month they took the payment off on the 15th!!! With no prior notification or warning. I now have to wait 24 hours to get my money back. This is completely unacceptable, as well as being illegal. You are not allowed to debit someone's account without their prior consent. I gave no such consent to be debited on the 15th. Now I am inconvenienced and am mout of pocket until I get the refund. If I could give 0 stars I would.
112 replies
66 months ago
How the might have fallen
During lockdown all people with fibre (below 100mbps in speed) were granted double speed for 3 months, This was fantastic. On July 16th Gian sent out an email saying that to keep the additional speed after the free period runs out follow a link and it will cost you R200 more p/m to keep the upgraded speeds in perpetuity. This I did and was under the impression it had happened. While I was recently recently recuperating from a stay in hospital, i had time to check my statements and online, i saw that this had not happened. When i contacted support for assistance they said I did not apply. I quite clearly did apply. Well now its too late and this cannot happen. I am firstly disappointed that my request to accept their offer was not honored, and disgusted at being told I was lying about my request. I am a long time Afrihost user and am now seriously considering leaving and finding a new ISP who give me service, honor my requests and treat me with respect. The level of service and the quality of service has been getting worse and worse over the last few months, and doesn't seem to be getting better. As of right now I won't be recommending Afrihost to anyone else.
0 replies
85 months ago
C-Fibre down for three days ... and no end in sight ... and no service!
Greetings, My internet connectivity has been down since Monday morning 08:00. This is through C-Fibre. The fibre line is functioning perfectly and has been verified by Octotel. My internet connectivity is however non-existent. I have been phone, calling, emailing, posting on social media and sending direct messages. Nobody seems willing and/or able to help. Even my customer service representative is now answering my calls, responding to my emails or even what's app messages. He has just gone quiet. I moved to C-Fibre after being promised that my user experience would never be as bad as what I was experiencing with Telkom. Well not it is way worse than Telkom. While I had more connection drops I was never made to wait 3 days before my connection was restored. The longer this goes on the more I regret signing up with C-Fibre. To all prospective customers .... rather sign up with Cool Ideas where at least you'll get service!
56 replies
89 months ago
2nd hand, and faulty, device sold as new
On Thursday 20/12/2018 I purchased a MyGica ATV495Max android TV box/media player at the Blue Route (Cape Town) store. When I arrived home and installed the box I discovered that the box was not new as it had been configured with someone's Google account, the Netflix was configured with a different account, the batteries had already been installed in the remote and worst of all it was faulty and kept rebooting. This was obviously a device which had been returned and was now given to me as a new device. If I was malicious I now had access to the original owners full Google profile (including his credit card information). This is very dangerous. The only excuse that was was given was "Well, sorry." and the device was exchanged. Is this an acceptable business practice from one of the nations largest retailers?
0 replies
94 months ago
Unwilling to provide treatment
My medical aid MSA for the year is up. I have a special needs child and a diabetic wife so this never lasts the year. I now have a broken tooth, which broke after losing a filling. I was waiting for the end of the month to go and see the dentist before the tooth broke. This morning I called the Kenilworth Medicross and asked whether or not I could see the dentist and pay at the end of the month. I was called back and told that this was not possible and that I would have to pay on the day. What am I supposed to do now? I am at least lucky, in a way, that there is currently no pain. This could always change. How is this helping your patients? This is shocking. Bearing in mind that I was one of the first patients to use this MediCross clinic after it opened when I went to see Dr. Wellington. I have used both the medical and dental facilities for years. Is this the way you want to treat your patients?
0 replies
96 months ago
Orchid Risk Services - best short term insurer by far!!!
Absolutely the best provider of short term insurance ... by a country mile. Switched after having been with my previous insurer for 15 years. I am getting better rates and better coverage ... and paying a lower premium than before. And to top it all off the customer service is EXEMPLARY!!! Highly recommended.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
19 (95%)