MB
Margaretha B
Active since Dec 2013
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
DSTV / WIFI pathetic
For the last 3 to 4 weeks, We do not have WIFI availability. This said, I had to phone DSTV on a daily basis ask them what is the problem. Everytime the same questions has been asked " did you move to a new address" then we start the same process, take out the plug for 5 minutes, put it back in, take a thin pin and reset the router, take out the sim and put it back in. sometimes it will work but last week and last night we could not get the router back on, I told the lady that i will not pay for the WIFI the end of December because i used it almost never because of the router giving problems daily and I had to phone them every morning and in the evenings again to help us with the router which further had me running out of airtime last month as wel as this month. I also have sceenshots of last night conversation with a customer consultant, where i told her not to ask me if we moved and not tell me how to reset the router because if we moved I would have informend them and by now i now the process very well how to reset the router and dispite of this she again asked the same questions and again told me to reset the router after i did it already 4 - 5 times last night. DSTV is loosing clients and it is all over the news but unfortunately they do not make any changes to prevent this and then wonder why they loosing clients. I cancelled my services with DSTV last night and really feels that there need to come some change drastic if they value there clients because this is pathetic and frustrating.
0 replies
5 months ago
Unprofessional and pathetic service
I phoned finchoice 4 times to get help changing my celphone number. I had a account with them years ago. first two times I phoned the person answered after quite some time and started to help me, He asked me for my previous number which I said I can not remember, and the same with addresses. He of these two persons then just dropped the phone call. the third time i got through the lady also started helping measking the same questions, i gave her my last number I had and she said that it is not the correct number and then put me on hold for 17 minutes which then was 17:20 and I believe that they then knock off for the day and it seems okey to dont say anything but rather just let me wait with the music in my ears. This is very unprofessional and pathetic. This is consultant that need to work with clients everyday of there lifes and this is the service you get after holding for 10 minute and longer to get through to one of them and then this is the best next thing that will happen
195 replies
8 months ago
poor and **** communication and information
I went to Pathcare for some blood that was requested by my dr. They informed the medical aid (Discovery) will only pay R100 and that the remaining amount of R2563.32 is for my own account. The admin lady told me that this need to be paid and then the account is settled, not at any stage was I told that there will be more to be paid at a later stage and this morning I recieved an email that state I have to pay another R2112.18. I phoned the accounts department and asked them what the rest is for and the consultant said that it was for screening tests, which show on the Final Report(attached) and where i was told that this is the amount to be paid by myself before they will be able to take the blood samples. The the consultant told me that I had to read the document and I told him the administrator told me that this is the final amount for all blood work that needs to be done.
106 replies
15 months ago
DEBT BUSTER not responding and helping after they got you on there books
Good morning I PLEASE do need somebody to assist me with my queries as per sent emails 19 times as from December up to today, nobody even bother trying to answer or get in touch. My problem with this is as previously said, when a payment is missed I will receive up to 4 calls a day but when i ask for answers and ask for explanations nobody will answer, I had made calls to Debt busters, i spoke to several people that will show on my profile, I emailed so many times and still no response, help, guidance from you side. I have made an extra payment of R15 000.00 in December 2024. I asked that Lewis needs to be settled and the balance go towards ABSA, this did not happen and when i called the only answer that i go whas that the email was not sent to the department working with the distribution. I missed a payment in October 2024, which i payed in November 2024. Still after this payment was done it shows on my profile that the specific month was not paid. Then I payed the R 15 000.00 above my monthly debit order which did also went of as normal and up to today that payment does not even show on my profile. What is my next stap that i can take now, as when I miss a payment im emediatly handed to Botha Law for arrangements egg, even though i phoned debt busters and made arrangements before hand which there is also always a problem, the one that i spoked to did not record the arrangement or whetever reason may be appropriate for that specific conversation that day. Now I, made an extra payment to get up to date with all my payments and tried to settle the R2600.00 small Lewis account and get up to date with my ABSA payments and made calls to your office, sent the proof of payment with the request concerning Lewis to several people and NOTHING happend. I really hope that I may get answers. In the first place i went under debt review because i needed help and at that stage i did not have any other way out after a messy divorsce. Debt Busters, Asipe Peter could not be better and quickerto help me with the process and get me on there books for debt review, and this is where the enthusism stopped. There after I never could have been ignored more when i request helped, make an arrangement egg. So the fact that im taking the next stepp is because after a month of emails, calls egg i did not get any help or just vague and unsatisfied comments and feedback, my profile still is not updated as from october missed payments, i do not see any other way. Again i had to go under debt review for a reason and now i just try to take control of my life again and do the right thing , but now the eagerness for helping with this process is all gone. Hope you understand my situation Kind Regards Gretha Botha grethabotha975@gmail.com 064 858 5883"Storms make trees take deeper roots"
53 replies
18 months ago
Nonhle was profesion...
Nonhle was profesional and friendly and very helpfull with updating my details and add a vehicle to my policy.
53 replies
22 months ago
KFC SANDBAAI, HERM****, WESTERN CAPE VERY VERY POOR SERVICE
Good evening, we buy from KFC, Sandbaai, Herm****, Western Cape every now and then, everytime the service really is not good at all but this afternoon we had a terrible experience, we went inside KFC to order food, at first after about 8 minutes i asked the people in front of us if they was helped already and they also say they still waiting to order, this was a driver from mr D Foods and another lady, then we asked the one lady behind the counter that we would like someone to assist us, she then screamed to the back that the cashier must come to the frint to come and help, finally it was our turn. We waited for appoximatley 20 to 30 minutes to get our order whick wasnt even a big order, by that time, the whole waiting area was filled with clients and nothing happend to the board that show were the orders are at. KFC Sandbaai is been discussed so many times on Facebook and it does not seem that anything changes in fact it seems like it is getting worse. There is also ALWAYS children and a ild man that is asking fir money inside where we order and wait for our foor and also at the srive through which is making this very uncomfortable. I took photos of how full the the waiting area was as well as all the orders in the board that i would like to share.
0 replies
33 months ago
Frozing monthly instalment for 1 month
My mother passed away and i had a lot of expenses and ask debt busters if they can assist me to froze my monhtly instalment for ine month. They were professional and very helpfull and understand my crises. Payment was taken the end of the month as normal but they informend me that it will be returned in 12 days which happen just as they said. Thank you for understanding and the help
60 replies
46 months ago
POOS SERVICE AND INCOMPETANT
I PHONED DSTV ON 20/06/2022 TO DOWNGRADE MY PACKAGE FROM R429 (COMPACT PACKAGE) TO THE R29 P/M PACKAGE, THE LADY THAT HELPED ME SAID THAT IS WAS DONE AND I NEED TO PAY R68,00 END OF JUNE FOR THE NEW PAKAGE AND A MOVIE THAT WAS RENT BY ME WHICH I PAID R70.00, ON MONDAY 04/07/2022 I RECIEVED A MESSAGE THAT I NEED TO PAY R555.17 AND FOR THAT REASON MY SUBSCRIPTION WAS CUT AND WILL BE RECONNECTED AS SOON AS I PAID THE AMOUNT OF R555.17, I PHONED DSTV TO FIND OUT HOW THIS IS POSSIBLE, THEY TOLD ME THAT I ONLY DOWNGRADED TODAY WHEREBY I TOLD THEM I DID THIS TWO WEEKS BACK ALREADY AND I WAS TOLD TO ONLY PAY R68,00, THE LADY PUT ME ON HOLD AND THEN WHEN SHE GOT BACK TO ME TOLD ME THAT THERE IS ANOTHER R55-00 THAT I NEED TO PAY FOR RE CONNECTION FEES WHEREBY I TOLD HER I WAS NOT AT FAULT THEREFORE I WILL NOT PAY ANY RE CONNECTION FEE, SHE AGAIN PUT ME ON HOLD AND AFTER31 MINUTES (GOT THE SCREENSHOT OF THE CALL I DISCONNECTED BECAUSE SHE DID NOT COME BACK TO ME AGAIN, I DROPED THE PHONE AND PHONE AGAIN, I THEN SPEAK TO THEMBEKA BHENGO, ALTHOUGH SHE WAS NOT THE ONE THAT DID NOT DO THE DOWNGRADE IN THE FIRST CASE, I STARTED THE WHOLE PROCESS OF TRYING TO TELL HER I DID THE DOWNGRADE 2 WEEKS AGO ALREADY AND SHE JUST KEEP TELLING ME THAT THE ADDITIONAL MONEY THAT NEEDS TO BE PAID IS FOR PLORATA UNTIL TODAY BECAUSE THE DOWNGRADE WAS ONLY DONE TODAY, I SAID TO HER THAT I WILL NOT LEAVE THIS AND IS TAKING THIS FURTHER WHEREBY SHE THEN LAUGHED AT ME, I EXPLAINED OVER AND OVER AGAIN I DID THE DOWNGRADE WAY BEFORE THE END OF THE MONTH ALREADY, TOLD HER TO CHECK THE SYSTEM BECAUSE I WILL TELL HER WHEN I PHONED I DID THE DOWNGRADE, ALSO THAT THEY SAY THEY RECORD ALL CALLS THEREFORE THEY CAN ALSO GO BACK AND LISTEN TO THE RECORDING WHEN I PHONED AND DOWNGRADED, SHE KEEPS TELLING ME I HAVE TO PAY A ADDITIONAL R55 AND LATER ON IT WAS R35,00 FOR PLORATA UNTIL TODAY, I TOLD HER I NEED TO SPEAK TO A SUPERVISOR AND SHE SAY THERE IS NO SUPERVISORS AVAILABLE TO SPEAK TO, THIS AGAIN WAS A PHONE CALL OF 53MINUTES ON MY EXPENSES BECAUSE SOMEBODY DID NOT DO THERE JOB AND BEEN PUT ON HOLD JUST TO GET THE SAME RESPONCE AFTER WHAT FEELS LIKE A LIFETIME BEEN PUT ON HOLD. AT THE END SHE TOLD ME THAT SHE REQUEST FOR A REVERSAL AND AS SOON AS THAT HAS BEEN APPROVED THEY WILL RECONNECT MY DECODER AGAIN, I TOLD HER HOW LONG THIS WILL TAKE BECAUSE IVE GOT MY MOM THAT IS SICK STAYING WITH ME AND THIS IS ALL SHE CAN DO AND SHE SAID SHE DONT KNOW HOW LONG, I TOLD HER THAT I WANT TO CANCELLMY SUBSCRIPTION AND SHE SAID THAT I CANT DO THIS I ASK HER WHY AND SHE SAID SHE MUST SENT IT THROUGH TO HER FINANCIAL DEPARTMENT, SHE AGAIN PUT MEON HOLD AND I DROPPED THE CALL, DSTV DOES NOT HAVE A CLUE WHAT THEY ARE DOING AND THE PEOPLE WORKING THERE IS TOTALLY IMCOMPETENT TO DO THERE WORD
268 replies
47 months ago
Communication with myself as client was exceleent, service was professional and friendly
Communication was done the whole time to let me know what is happening when, the technicians knew what they are doing and waste no time, they were friendly and it was a real pleasure to doing business wlth them
0 replies
75 months ago
No help
Good day (This message as is will now also been sent to helopeter) I have recieve this message from FNB. Funny how they can respond so quickly on my account when i am at mistake bit i am struggling from.October to get somebody to assist me with the problem of a debiet order or online sale that i never have done. I am sending this email over and over again for whoever are suppose to assist me without any response. I phoned microsoft, got a case number and sent the info through to fnb with a contact number, its kust a phone call, give the case number and they will confirm that there never was anything bought from.myself, i visited the richards Bay branch, i tried phoning and hold for more than an hoir to get somebody to help me without any success. If that money is transfered back to my account as it was suppose to be done long time ago i would have recieved the beneath message from fnb. Now i am asking what must i still do to get help to sort oit my problem. To not get rude emails also bemeath from a fnb agent and to be helped as any other fnb client. FNB :-) You have been contacted on several occasions regarding the overdrawn balance on Chq Acc ...810852. Please adjust your account immediately to avoid continuation of the legal collections process. NCRCP20 Good morning First i would like to ask where i can report an email that was sent by fnb to myself in a very unprofessional manner. See email below dated 18 Des 2019. Secondly i went to the branch on 15 Jan 20290 concerning this case and email, the lady phoned head office debit card dispute and the person said that they wil contact me in 24 hours concerning the case, that never happened. I spoke to microsoft and they gave me a case number whereby they again confirmend that this transaction was illegal and that the money must be transfered back into my account. Number for microsoft 0860225566 case number 1492627644. This case number as been told by the microsoft agent must be given when fnb contact them and they will confirm that i never bought online from them and the money needs to be refund. This was the second time this money was deducted, i even cancel the card with help from a fnb agent to assure this dont happen again. Please find attached all previous forms completed and conversations Hope this matter can be sorted out asap because this have a impact in my account as well as on myself. Then i await a contact number as where i can report the email sent to me by fnb
56 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
11 (68.75%)