CL
carlin L
Active since Jan 2014
12
Reviews
0
Industries
Reviews
12 reviews14 months ago
No client service
It is so difficult to get feedback or a proper response. Queries do not get resolved and there is no email address to address a complaint. Staff promise to finalise matters and then nothing gets done. My vitality was cancelled in September and when queried after payment was done no successful response. Happy to take your money and then no assistance thereafter.
53 replies
18 months ago
MTN - Hell No!
I have changed banking details with MTN, they failed to update this even after receiving sufficient notice. Two months later and this is not updated, I have made a manual payment on 1 October 2024 and they have not allocated this to my account despite my sending proof of payment and receiving variance reference numbers. When calling to follow up I get told they cannot assist they need to refer it and I cannot get an email address to follow up to get an update I need to keep calling in.
0 replies
32 months ago
Terrible experience with new leather couch purchase
I purchased a couch in February 2023. I initially went to the Canalwalk store. The sales person was more eager to issue me with a quote then explain anything. I then went to the Tygervalley store where Dylan assisted me and was so helpful. Upon payment it appeared that the sale went through on the Canalwalk store. Upon receipt of the couch I complained about the quality as the couch had scuff marks and the leather was damaged. After numerous calls and emails with Rachell Freeks my couch was collected and replaced nearly a MONTH LATER. The colour of the leather is fading and stitching appears to be tearing. I lodged a complaint, assessor came to take pictures and told me that the call centre would be in contact. A week and a half later I get called to say that the couch needs to be scheduled for collection to repair. I asked what will be repaired and no communication made to me. The lady could not tell me and told me I was shocking her with questioning the repair work. Terrible response from the client services. I asked to speak to a manager who said she would investigate. Upon her return call she could only tell me that a panel would be replaced. This couch is less than 6 months old taking into account this one was delivered in April. I could not get confirmation on what exactly would be repaired. I asked if after the repair I was still not satisfied seeing that no one could explain what needs to be repaired what do I do and I was told to log another complaint. I would assume at that stage my guarantee would not be valid. I am still waiting for a written detailed report of what will be fixed. This is a brand new leather couch (second one that appears to be of inferior quality)This item was paid for in cash and once again I am expected to be without a couch for a few weeks with no guarantee that I will be satisfied with the repair. Hopefully someone will respond to this. I do not have a reference as the last ticket number 50522 was closed as resolved.
0 replies
63 months ago
Unprofessional and rude agent
Wild Ocean Self Catering has beautiful views and is spacious but definitely not the cleanest place. Our children were accused of damaging property and when notifying Rose Eedes Properties' agent that our kids were too small the blame was later passed onto the adults. (also accused us of having 5 kids there which was not the case) I sent pictures of the place which was filthy and was accused of further damage. No apology for the blood-stained cushion and dirty bedding or the previous occupants' hair products under the bed cabinet, just further accusations. I suggested that the house has a book on where to find everything as the gas canisters were empty and we had to look around to find a full canister. I was later advised there is a book but could not be told where to find this. We have visited many holiday homes before and have never encountered such bad treatment, the manner in which I was treated is beyond shocking. Upon further research into this place and Rose Eedes Properties, I saw there are numerous complaints. I would suggest that you research this place on multiple platforms including Bookin.com and hello peter to see similar concerns and observe the response from the agent. I would not want anyone else to go through this experience. To note - we had a good family stay, however, our concerns regarding filth of the place was disregarded (as Rose has done on her previous complaints) and we were rather blamed and accused of damaging property.
0 replies
63 months ago
Bad service continues
My account was previously debited after my loan was settled. I requested a statement together with the settlement amount from the 25th of November as my loan was settled then. I have still not received feedback. I sent a request on 9 February 2021 to the client care email as well as CCD Team leaders and again on 11 February 2021. No feedback as yet. My account was debited once again and of course I had to pay fees for this and was not re-imbursed. I received an email which stated that I have given permission to debit my account which I have also not given. I will be requesting PASA to investigate this matter as well.
336 replies
64 months ago
No Client service
My loan has been settled but another deduction was done today. I sent an email to query this and I was asked for proof of payment. This after I sent a statement received from DirectAxis to show no amount owing. I called a few times today and keep getting transferred with no one actually assisting me.
183 replies
67 months ago
FNB
Unfortunately I cannot give a 0 star rating. Service is non existent. I recently tried to open a bank account and switch to FNB as they advertise how quick and convenient it is. Well I have had one problem after another and the call centre cannot help. I received my account number and when I called in it was as if they could not locate my details. I have sent emails and screen shots of my errors and no response. I suppose I will also be billed for a month for an account that I cannot even access. 'How can I help you' should be changed to 'How can I disappoint you'
53 replies
82 months ago
Nedbank service gets to a new low level
Pathetic service. No person can assist with feedback as each one lets me know they will refer this matter to someone else. I keep getting the same excuse that they have a new system and not everyone has access to the system.
315 replies
85 months ago
Account not being closed
I sent proof of payment on 5 April 2019 to confirm that my balance has been settled. I was told it take 24 to 48 hours to close the account. I queried this again on 10 April 2019, I was told again it would take 24 to 48 hours. I followed up again on 12 April 2019 and once again was told 24 to 48 hours and when I asked why nothing has been done again on 15 April 2019 I was told it would be done within 24 to 48 hours. No further feedback.
56 replies
122 months ago
No response after numerous promises
I recently complained to Telkom via hello Peter , the branches and Facebook and keep getting promises to be contacted and still no response. My account has been handed over to collections after having cancelled in October 2015. No response from Telkom!!! Each time I get a response that I will be contacted!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
9 (75%)