ZM
zandile M
Active since Mar 2014
10
Reviews
0
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Reviews
10 reviews19 months ago
Disappointing Experience with FNB Greenpoint Branch - Unresolved ATM Issue
Date of Incident: 30th September 2024 Location: FNB Greenpoint Branch On September 30, 2024, my nephew deposited R3750 at the FNB ATM in Greenpoint, but the machine swallowed the cash. He immediately reported the issue to the branch and was given a form to fill out by Branch Manager Judy, who assured him the money would be deposited by October 1st. However, after repeated visits on October 2nd and 3rd, my nephew was kept waiting for more than an hour and informed that Judy was "too busy" to attend to his matter. Despite emphasizing the urgency of the situation, we have yet to receive the deposited amount or any communication from FNB's customer service. Concerns: · Poor customer service from FNB Greenpoint Branch · Unresolved issue despite multiple visits and emails · Lack of communication from customer service · Unacceptable delays in resolving a critical issue Conclusion: FNB's customer service has been extremely disappointing. If you value your time and peace of mind, I would advise against banking with them. Additional Details: · Judy (Branch Manager) very rude she didn’t see my nephew as a human being!
53 replies
29 months ago
**** insurance
Never ever use this insurance if you know what’s good for you, I. Logged a machine claim which took 6weeks now I have a cellphone claim it’s been 2weeks no response, they waiting for 3premiums to cover that same claim! I will never ever again recommend these people are a ****
73 replies
29 months ago
****
A very big ****, they took my R2200 for the phone then didn’t deliver, after that they telling me we will refund you , and they ignore my calls and messages. Don’t even try their stupid network I was told that it doesn’t even have enough network, the good reviews you are seeing are inside jobs
0 replies
29 months ago
Discovery claims take longer than a month
I was so peacefully happy with OUTsurance when they called me and offered me their insurance and promised me lies, I lodged a claim since the 12th of October today marks the 13th of November and they haven’t paid, they **** to me and said that they paid me now they not even replying my messages. I was with OUTsurance for long and their claim always takes less that 1week, discovery is just an unreliable,unprofessional insurance! Don’t bother and I’ll never ever refer them
73 replies
68 months ago
Cash converters Balfour park mall
I bought an iPad at Balfour park mall on the 10th of September 2020 then on the 14th of September I took the iPad back because it had a software problem,I gave 1 of the salesman my iPad then he took it to his boss in the office then the boss by the name of Eduan swart dropped my iPad and came to me with it pretending as if I dropped the screen. Even his worker know that the boss dropped the iPad!!! He refused to upgrade the software and called me stupid and dumb. Telling me I can’t do anything to him. I managed to record some of the conversations! I want my money back !
53 replies
69 months ago
Aramex courier service is a scam
This is the worst courier service ever,I've recently stopped using it because they are constantly losing my parcels and they show no remorse, they dont even respond to my email including the fleet manager (Lawrence Mkhabela) and their inconsiderate admin (Amelia) I sent a parcel at the beginning of june to north west ,the parcel was worth R3800. 1stly their package states that delivery takes 1 to 3 working days but my customer waiting for 2months before she could receive it. We called aramex everyday trying to trace this parcel and sent emails and comments on their social media they would just delete and not respond to our queries. Then on the 3rd of august a driver went to deliver the package, but my customer said when she held the plastic she could feel that there's nothing inside the parcel, then she opened it infront of the driver and called me to tell me that they've brought her an empty package ,she wanted to take pictures and videos but the driver refused, I told her not to take that package .. And I've been with the courier guy for 2months now and I dont ever regret leaving this aramex company, I wish them nothing but the worst in future.
0 replies
127 months ago
the worst service Ive ever experienced
I went to buy groceries at this new shoprite at ndofaya mall in soweto,I bought chicken pieces then I wanted to pay at the till,when suddenly philisiwe the cashier noticed that there's a whole in those pieces ,she then looked at me and said sorry you cant have them they have a whole,I asked her nicely so what should I do because i've been waiting in this que for the past 20 minutes,now that i have to pay you telling me that,she told me she doesn't know what I should do,and said i should pay for other things then go buy chicken pieces elsewhere because I'm wasting her time and i called her manager called busi and she just looked at me and said to her cashier she will go and look for somebody to check if there is any sealed braai pack as its a saturday and she doesn't want to entertain ignorant customers.Its actually very sad when considering the kind of management that we have nowadays,no training and no customer service, its like their open their legs to top position
0 replies
127 months ago
refusing authorisation
on monday I was very sick then I went to their network doctor,so the doctor drew blood and told me to come back for the results after 3 days as I was really sick and needing treatment,after 3days I went back to the doctor then momentum refused to give authorization saying i need to go c the doctor after 4 days,I mean do you really choose when you need urgent attention?on their terms on conditions it does not state that you can only c the doctor after every 4 days ,I'm going to leave this medical aid and I will spread the word
75 replies
127 months ago
1gig gone in 4 days?
this is one of the most ridiculous networks in this world,I buy 100mb of data every 3hours and it finishes so quickly,I bought 1 gig and it was finished within 4 days,its overcharging us and when I have airtime + bonus airtime and data,it usually takes up all my real airtime and data at the sametime ,Its a ridiculous network and I have been overcharged,surely I spent R500 worth of airtime in a month
75 replies
128 months ago
been waiting for my food for over an hour
I ordered online and they sent me a confirmation that they will delivery in 30minutes,I am still waiting even now.its been over an hour,when I call the branch they hang up...I cant believe this.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
4 (40%)
1 Star
6 (60%)