EO
Ebrahim O
Active since Apr 2014
25
Reviews
0
Industries
Reviews
25 reviews19 months ago
Pathetic Service From FNB
The most pathetic service received from FNB. Going on 4 months of back and forth trying to rectify incorrect charges to my account. I constantly have to call in for feedback even though I have requested to be called back as every time I call in I have to explain the situational all over again. Absolutely frustrating!!!! Once this is resolved I'll be moving my accounts to a more competent bank.
53 replies
22 months ago
Daylight ******* - Stay Away!
Daylight *******! Call out rates and markup on spares are double that of other suppliers, perhaps the rate is justified as they classify their service as an "emergency" service, but 100% markup on spares is just ridiculous. I will never use them again!
0 replies
22 months ago
Fast & Efficient Claim Handling
My pet insurance claim was handled quickly and efficiently by Tshepi, it was logged through the app, processed and validity confirmed within 15 minutes.
53 replies
38 months ago
Poor Online Shopping Experience and Customer Service`
I recently purchased an item from Russells online. Two days later and I still have not received any confirmation of the order via email as stated on the closing screen. Fortunately I took a picture of the order number as a reference. I called in to find out why I had not received confirmation yet, only to be met by a customer service representative who when asked how I can get the confirmation email told me that he cannot answer for the online department and proceeded to talk over me while I was asking him how do I contact the online department. Why sell things online if you don't have the proper systems in place to provide a decent customer experience? First and last time I buy anything from Russells.
0 replies
49 months ago
Samsung Galaxy S21 FE Promo | No Tablet Delivered
I received confirmation that my claim for the Galaxy Tab 7 was successful as part of the S21FE promo on 02/03/2022 and that it would be delivered within the next 4 - 5 working days. I haven't received the tablet or any responses to the mails I've sent and I think the call center staff are all on leave because nobody answers the phones! Samsung, please advise when I will be receiving the tablet.
148 replies
53 months ago
Vodacom Fibre - Terrible service on signup
I've had such a terrible experience signing up for Fibre from Vodacom. It's been a constant back and forth for over a week trying to get feedback on the order status. I was eventually advised by the store sales agent that the hold up is from Vodacom's side as he submitted the sales order. A dragged out, inefficient sign up process is definitely not the way to acquire new customers. You can do better Vodacom.
53 replies
58 months ago
Waste of Time & Money
Extremely disappointed in the service provided by Scorpion Legal. Not only are their legal advisors extremely rude over the phone, their response time to email queries is ridiculous, I waited for over a month for a response before cancelling my policy.
53 replies
69 months ago
MiWay is Useless!
In true MiWay fashion, they have still not resolved the issue I raised months ago. Absolutely useless!
53 replies
72 months ago
Dishonest and Pathetic Service
I was involved in an accident in December and logged the claim through the app. I received a call back a few days later advising that my vehicle would be written off since the estimate from the pictures were more than a certain % of the vehicles value therefore it would be uneconomical to repair. I advised that I want an estimate carried out by a panel beater. The amount to repair the vehicle was much less than the value MiWay estimated over the pictures submitted. During this time I noticed that the vehicle was removed from the policy, I called in to find out why and was told that I should call in when the vehicle is repaired and it would be added. I found this strange but continued with the cash in lieu option MiWay provided. I had the vehicle repaired and when I called in to add the vehicle back to the policy I was told that a new quote needed to be generated and the new premium was more that double the old. When I asked why it was removed in the first place I was told it was because the vehicle was written off which was not the case. After numerous calls, nobody could advise why my vehicle was removed or why it was declared a write off when the cost to repair was nowhere near the write off percentage. The service I have received is pathetic and Mi Way is dishonest.
105 replies
90 months ago
Disgustingly Pathetic Service from Telkom - STAY AWAY FROM TELKOM PLEASE!!!!!!!
Telkom is ABSOLUTELY USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I cancelled my line 1 June 2018, from Telkoms policy I served my 1 months notice and paid for it therefore my subscription should have been cancelled by 1 July. My subscription was eventually cancelled on the 17th of July and I received a bill for the full month of July. I contacted the billing department to find out and was given a case number. I then called back during August to find out what was going on and nothing was rectified even though the case had been marked as resolved. I then received a bill in August for the full month of August for a service that had been cancelled 2 months before. i refused to pay the bill as I did not owe anything. I logged numerous calls almost every month after that of which none have been attended to. The idiots in customer care just kept on issuing fault reference numbers and not doing anything useful. I called in last week 30/11/2018 and somebody finally looked into the account and stated that it should have been closed in July and I shouldnt have been billed anything. It took you clowns 5 months to perform a simple task which has now resulted in a blemish on my credit record. The lady told me that my credit score would be affected because I hadnt paid the account! Why the hell should I pay for something that that I did not owe on!!!! She said a letter would be issued to have my credit score rectified, prepare for legal action if this is not rectified you useless bunch of clowns. I will make it known that nobody should make use of your services because you guys are beyond useless.
0 replies
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (44%)
1 Star
11 (44%)