RL
riaan L
Active since May 2014
80
Reviews
0
Industries
Reviews
80 reviews6 months ago
Think twice when you want to switch to Discovery Bank
Well, I made a purchase, and the outlet did not put this over budget. I immediately used the digital platforms to correct and was advised they will only be able to move when the transaction is not in pending state. It's been three weeks of utmost terrible experience with discovery bank and every person i speak to has excuses. Now all of a sudden this cannot be done. Where is the service? Nonexistent to be frank. This is why I don't trust Discovery Bank at all, you can say whatever you want to be honest, they are just or shall I say have no customer service nor is there a manager that can call you back over 4 requests now
212 replies
9 months ago
Bunch of lies, ending up in major burden on YOUR clients
To start off my son was assaulted and we had a long road to recovery with additional requirements and or appointments with doctors post. Now we called the call center was transferred to two departments only to provide the respective codes that doctors have. I was advise all the codes provided and based on the prior authorization that this is covered under severe dentistry. So we are requested to submit the estimate, which we did for two practices. Did this, now it seems this is not the case and we are left with major burdens which we could have prevented if the other option was selected prior to undergoing the operation from the start. Calling the call center again is becoming a nightmare as it seems no one can assist us. Is there any one that can look at this case and assist
106 replies
10 months ago
30 plus years of loyalty - pfff - Officially over STB
Well well well, what a sad and terrible experience with the ***** division with no feedback, pure lack of customer service and ZERO communication. Even being a PvT client that brings nothing to the table. Logged a ***** case with multiple transactions on my card, it made me feel like the ******** logging it. Tried following up what a joke. This after my card should have been blocked prior to these recent 2nd round of attempts. I have zero faith or trust in you and it’s time I go to the purple bank, they already are giving me the required platform to move my entire portfolio. Pity there is NO ONE IN CUSTOMER CARE OR CUTOMER SUPPORT for me.
53 replies
12 months ago
Netcare Alberton - Worst emergency care service
We are heading for three months for you to complete a J88 form. As you know this is serious however getting hold of anyone in the Alberton hospital is a pure joke. Is there anyone that can actually do what is required in order for the assault case to progress!!
58 replies
15 months ago
SH@.. Service MRD groceries
Two orders in a row you change the delivery time line. 1st delivery you inconvenienced me with not delivering key items for a dinner. Thought i will give you another try and what a ****** joke... Order to be delivered 10:53 that did not take place, called call center waited 7min for a call to be answered, spoke to a agent and advised to cancel if you cant deliver by 11:00 am. Agent advised he will call back. Never happened, this does not surprise me as you dont know how to return calls. Called back again spoke to a lady agent not mentioning names, advised to cancel as i am on route to the shops to buy what i need. Agent advised it was cancelled. Guess what you ****** deliver the order when I am not at home. Now your agents incompetence cost me additional funding which is your doing not mine... well so much i will cancel all my MRD and Takealot more stuff... Think you guys need a serious upskilling on customer services and how to communicate and most of all uphold promises
0 replies
15 months ago
O let's just debit your account for the premium with no consent or medicals
Decided to take on OUTsurance life product. During holiday I advised OUTsurance that all respective requirements are not met and in additional no medicals were booked so as a customer I expect no debit to take place until this is in place. Well, the 25th comes and you are debiting my account, now I am paying three providers due to your incompetence and speaking to a consultant on the 25th with the promise of a manger calling me back... well I am still waiting. I expect a refund, and you do what is required and then agree with me on when the cover should be active
212 replies
17 months ago
Online shopping still quite terrible
Purchase was good, paying was good, then the sms' followed with emails on progress. Delivery happens and part of the order is done. Contact support and all support I get is a user that does not care. Ask's me what was delivered! Like really. I am sure you have a ERP that can tell you that. At no point did anyone or machine advise me of the short delivery Now I must wait. I must now take another day off to accept delivery after I arranged to be home to take my delivery in full
0 replies
18 months ago
Worst ever - Weeks on and claim is still in validation
Most pathetic insurance i have, I would advise any one that do want to or are currently customers be very wary of the lack of service. - Claim submitted about three weeks ago if not 4 - Vendor allocated die the inspection - Vendor subimited report - Nothing happens - Customer calls, promises made to follow up and advise - AND NOTHING - Customer calls again - was told they dont have the vendors report - ja right - Customer speaks to vendor, vendor confirms all is sent - So who is lying I call STB Insurance again, as promises were made to to call by the 25th - that did not happen STB, now the claim is stuck in validation... Cannot tell me or give me feedback Is there any one in this place that can sort my issue, I am now going to sort this myself as clearly no one in Standard Bank Insurance can
159 replies
22 months ago
Worst ISP by far now....
Worst customer service levels of 2024. Their airmobile offering is terrible and in actual fact they dispute any outages yet they communicate it. Been without any connectivity for two days straight. No one knows nothing there, you are met with a sorry engineers are looking at it to log on and do a sim swap. Like how dof, i cant even get a sms as part of 2FA and you want me to log on and also do a sim swap on a eSIM. FFS catch a ****** wake up... To think the 10 other people i referred are also stuck.. never again
0 replies
24 months ago
Double debiting my account
After years of being a loyal customer you just double debited me and I cannot get hold of any one..... I want my refund processed asap
106 replies
Review Distribution
5 Star
3 (3.75%)
4 Star
1 (1.25%)
3 Star
0 (0%)
2 Star
19 (23.75%)
1 Star
57 (71.25%)