SM
sello M
Active since May 2014
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Omoda woodmead client service is questionable
My car lid a maintenance light at 15 000 and this was after took it to Woodmead for the 1st service of 10 000 km. I understood that even when I was taking the car there was no light. I then decided to call the dealership to ask if they can help with switch off the light and I spoke to Ashley and she advised that she will get one of the guys in the workshop to call me. The next day there was no call and I called again and Mpumi answered and said she will pass the massage to Ashley to call me back. Still didn't get a call on the 4th day I called and the guy answered a call and told me that Ashley is busy with a client, I the said I will hold and I was put on hold for close to 15 minutes until the phone hung up. I then drove to Woodmead to get this sorted and when I got the Ashley told me that she spoke to Rendani to call me and didn't take accountability for that. She then asked another gentleman to assist with resetting that light and I got even angrier that I drove over 20 km for such a simple process that someone could have took 2 munites to call me and I sort it out myself.
0 replies
9 months ago
I was assisted by a lady from retention and she gave more information like I'm not cancelling my policy
I was assisted by a lady from retention and she gave more information like I'm not cancelling my policy. Good service indeed
1 reply
41 months ago
Settlement letter mission and more
I called Cell c for them to provide me with a settlement letter to settle my account due to the fact that my monthly debit order fee went up without any explanation even after calling their customer care. After being thrown back and forth I noticed that this is not battle that I'm going to win, I then asked a lady at the cancelation to give me the settlement amount which I paid while she was on the line. Today I called the same department to cancel and only to find out the settlement amount that was communicated is actually incorrect I still have an outstanding amount. Asked to speak to a team leader and I was told that she is busy she will call me back. I will never deal with cell c ever again as they don't know how to treat their customers better and thank you as I about to sign out
1 reply
52 months ago
Store copy is for the store
I went to the store in Birch acres to return the shoe that were bought for me in Jan as a present which is now damaged. The team leader wanted a receipt which I didn't have as I worn the shoes several times I. Jan and Feb so I told him that the receipt and I remember cleaning my room and throwing it away. He called Thulani (the Manager) cos I exchange the size in the store for a different size. Obviously there is a store copy but the manager said the store copy is for the store not for the customer. This is so disappointing because the shoes was not even two months old when they show signs of damages. I asked them to atleast take the shoes for quality assurance because the price on the shoes suggested that it is a good quality but I was nor even entertained. I also sent an email to truthworths but still 6 days later I didn't get any response
1 reply
58 months ago
Customer service made easy
I went to ur Greenstone store looking for a shaving machine and I was assisted by a patient and yet humble young man by the name of Stanley as per the name badge. I was very happy with the product knowledge that he has. He is really an asset to the store and the company as well. Just as a reminder as he assist a lot of customer I joked around about him not having beards but yet he knows a lot about shaving products.
0 replies
67 months ago
Letter of balance
Cancelation of a membership is a hussle. In November I called your cancelation department and was assisted by a lady and she confirmed that my contract has expired so there is no contract to cancel. My problem then started when there was a debit month end on November which I reversed with my bank. Today I called the call center and spoke to a lady again by the name of Lucinda and all she cared about was how much I need to pay. Nothing about the information I gave her about my cancelation that I called for in November. I ended up asking for a letter of balance and the banking details for payment purposes. Few hours by without me receiving the letter and banking details then I called back and that's when she mentioned that she will escalate the matter and when I asked her she didn't do that the first time she said that she did. In simple terms she was telling that I'm lying. I haven't received the letter of my balance that I need to pay and banking details. I want to pay this and get it over and done with
0 replies
79 months ago
Bluedot sale goes up
This is my 1st worst experience with takealot.com. I haven't had any problems with them up until on the 29th of November when I placed an order for a microwave. The item was listed 799.00 but when I tried to check the same item showed a different price. I then immediately send through an email with the screenshots of my query but I continued with the purchase as I was not sure when the special will end by pay more than the advertised. On the 04/12/2019 I then received an email back from Storm Fredericks, he couldn't assist. I also dealt with Mecayla Cornelius and Hosea Hartnick from there customer service but couldn't also assist
0 replies
81 months ago
data on go and Mondo
Recently I took a contract with Telkom via their partner Mondo. On the call I was told that I can be able to transfer data from on telkom sim to another as the were giving 10gigs of data. I have a telkom sim but when I try to transfer data from the sim card I got from Mondo it doesn't allow. I then called telkom and they advised that Mondo issued me with data on the go sim and it won't be possible to transfer data to my telkom sim. I then called Mondo as this was not explained to me but they are also unable to assist me with the recordings of the call were we started the sale. I don't think it was a smart move on my side to actually go in business with Mondo by we learn everyday but unfortunately the relationship that I had with telkom for the past 12 month have to suffer
6 replies
84 months ago
Repairs 10 days and counting
The worst service I have ever received. I took my device in for repairs and the consultant who assisted me said it will take 2 to 7 business days but until today my phone is not fixed. It took them 4 business days to send me a quotation and I made a payment immediately because I don’t have any device that I can use in the mean time. 4 days after making a payment when I call them they advised that they are still awaiting parts. What do I do at this point since they have my device and I have paid for repairs? This is one of the worst way of doing business. Technologia group can’t help and Huawei can’t help as well.
0 replies
91 months ago
Super service from Telkom mall of Africa
Went to Telkom store at mall of Africa and was assisted my a gentleman by the name of Traveshan. This guy is an asset to your company and passion he has for client service is on another level. I was unsure about taking a contract with Telkom but this gentleman was a breath of fresh to the sales transaction. Thank you very Traveshan
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
9 (69.23076923076923%)