NB
natascha B
Active since May 2014
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
dont use DPD Laser
shocking service. guys dont use this courier company. the call centre is very unprofessional. They are constantly dropping calls. i have been waiting nearly a month for my parcel and they say they dont know where it is. nobody is taking responsibility. i have now again spoken to Seipati who after 8 minutes of holding just dropped my call. i have requested to speak to a manager and then they drop the call. i am at my wits end as i need my parcel it is a text book and my son is writing exams.
0 replies
1 month ago
Makro is useless
Makro service is shocking i ordered a text book. i was supposed to get delivery on 6 March. Since then i have made numerous calls to them and to the courier company and to date no feedback. Makro call centre is very unhelpful and why should i phone their courier company. i have asked them to just cancel my order and refund me. i am at my wits end as i dont know how to get my money back. dont deal with makro guys the courier service is terrible and Makro is even worse.
0 replies
56 months ago
cell c fibre very bad service
I am only writing this complain as i dont know who to complain to anymore. I had a fibre line. I moved. I gave my notice. I paid per the mail that was sent me. I have all of this on numerous emails. Yet cell c is still debiting my account. Every time i reverse the debit order it costs me. Collections department phone me once a week. i tell them the story they promise to sort it out and phone back they do not. Please can somebody help this is ridiculous. How can such a big company have no communication between departments. i dont think i will ever deal with cell c again.
106 replies
60 months ago
metropolitan 24hrs payout a lie
My father passed away. I submitted documents on the 27 April and today is 3 May 2021. I have two death policies. I have still not been paid out. The one policy i have had for over 20 years. When they say they payout within 24 hours it is a lie. I am living proof of that. I have made 4 calls and nobody has bothered to mail me back or phone me back.
53 replies
61 months ago
Bad fibre service vodacom
They installed fibre Friday they said wait a hour you will be activated I phoned after 1 hour they then said no I should have phoned now I must wait 24hrs again I phoned Saturday I get told no they don't work on weekends and public holidays but promise me 6 to 8 hours and a call back Sunday morning nothing I phone again get told a manager will phone me nothing again I phone Monday and speak to a manager he promises to handle my query and again nothing no feedback and again I phone back Tuesday and again I'm told I muat wait 24 to 48 hours. I am in shock at the level of service and nobody bothered to call me back or follow up or tell me the truth shocking
159 replies
61 months ago
capitec bad service
It is Covid. My father has emphysema and he has cataracts and he is frail and high risk. He recently changed his cell number. Capitec is refusing to change his cell phone number over the phone and are insisting he comes into the bank. Now he cant get an sms to let him know when his pension is in his account. Surely Capitec should also be one of the companies that assist the high risk patients due to Covid. I have phoned 3 times and i am told the same thing you have to go into the bank. The consultants have no empathy and its disgusting.
53 replies
66 months ago
Bad service from complaints department
Firstly i would like to say that this complaint is not directed at any specific person more that its directed to the way FNB handles complaints as a whole. Consultants i have spoken to have been very helpful but the whole process to sort my complaint out is being dragged on and it keeps getting moved to a different department. FNB advertised that should you open a premier account and they have agreements that are in place and should you qualify they will give you R2000. Guess what I am still waiting and the amount of calls I have made and the amount of emails I have sent is actually ridiculous. What is even more scary is that the last time I complained about FNB on Hello Peter somebody did phone me and they promised to sort out everything and they promised to call me back with feedback. Guess what it never happened. So I am hoping this 2nd complaint on Hello Peter will be handled professionally as I have lost complete faith in FNB at the moment.
112 replies
68 months ago
FNB stay away
Be careful when you open an account specifically premier banking. I opened an account and have had endless problems. first my profile was blocked i lodged a complaint and it took them two weeks to respond. Now i have been paid. The app on my cellphone has not been activated and i got told it would take 7 days. I cant do online shopping as they have blocked me for no apparent reason. i cant do proper payments as my limits cant be activated due to my app and computer not been activated another 7 days. When you try and phone you get put through to different consultants you then want to ask you security questions from 10 years ago and when i cant answer correct they now expect me to go into the bank. I am so sorry i changed accounts. I was with absa and i suggest that think very carefully before you change to FNB
106 replies
68 months ago
bad service from jet
I paid my jet account in December 2019 they gave me a settlement figure. Now they have not given me my settlement amount and they are phoning and harassing me. I was under debt review. They have also not removed the amount i did pay off my credit rating. When you try and phone you get the run around and nobody can help
0 replies
76 months ago
Harrassment
My husband and I owed them money we where under debt review we have now been trying since the beginning of December 2019 to try and get a statement to pay all 4 the accounts we have. We have emailed and phoned so many times and still no paperwork. Yet they are still phoning us for money when we ask for paperwork to e sent they put the phone down we have now made most of the payments on the account and I have said that I will only pay more when I have received paperwork are they refusing to take payment so they can still charge us for the hundred calls they make to our cell phones and our place of work also why are they withholding your statements surely we are entitled to see what we have been charged for this is now borderline harrassment which is shocking from standard bank
178 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
13 (81.25%)