Active since Jun 2014
This is the worst internet provider i have ever came across, everything is with computer bots and on whatsapp. we bought a house in Mosselbay as a holiday house but we are in Limpopo, firstly we are the new owners of the property and they say we need to cancel the previous installation, they dont understand, it is not my problem if the previous owners didnt cancel their internet, now we are at the point where the fibre will be installed but the router will only come after the installation, another callout, another fee for someone to set it up, we are struggling since November to sort all of this out. Why cant they just as any other internet provider come and do the fibre, install the router, set it up and that is it and a happy customer, but no, it is back and forth with whatsapp messages and we get nowhere regarding the router, even to change the delivery address for the router to be delivered to is an issue. I will never suggest them to anyone in the future until this is sorted out and we as paying customers are happy.
After purchasing a product and Ram couriers picked it up, i received a notification for delivery, i could not be home for the delivery, and phoned the hub and made arrangements for an alternative delivery date, holding on for 15 minutes just to be call dropped i phoned again, a lady helped me confirming that my delivery were not logged and will send a notification through for same day delivery, still nothing, this is the worst company ever regarding feedback, alternative date for delivery and service on the phone. Dont know if im going to receive this parcel ever and gone with a couple of rands, just before christmas, i will change my rating should someone phone me and arrange a delivery and deliver. the app also doesnt provide a option to change date of delivery, just change of address.
Well this is a joke, you pay alot of money to get the best phones and best contracts but when it comes to service delivery, that is non exsistant, complained about the network that is off for the past 5 days, no cell reception, the person on the other side said we must call and log a problem, now how must you log a call if there is no signal, do this person know how a cellphone works? Wish there were a way to get out of this contract and just go over to Vodacom, should mtn fail to restore signal, then they will lose alot of customers by the end of their contracts. why do we not have cellphone signal but fibre and Vodacom and Telkom and cellc is on but not mtn? Going over to Vodacom when my contract is over.
For a company that is taking alot of peoples money regarding internet service provider, they must be the worst in Limpopo Province, they have more downtime than uptime, you pay for a 20mbps fibre line but when you have internet it only gives 4mbps. Even on their Wireless deals they are off just as much, why pay for a full service if you go days without internet or in the night when you are asleep. Rather work the package out per day and the day that you dont have internet, you dont pay for that day, but would rather just suggest to get another service provider. Called the tech and they came and tested the router and everything and all is good, problem is on their side. Will not recommend MEGS.
i Upgraded my Cellphone contract on the 29th of November 2021 via online application, received the confirmation letter that they have received my application, thereafter they need documents that i send to them, then everything went dead, then a lady from mtn phones me and tells me she will assist me with my upgrade, i have send everything through email to her and again it went dead, it is now 10 days later and recieved a email saying everything is in order but nobody phoned me to confirm delivery yet, if i can just get an update on when will the new phone be delivered but no that is to much to ask. i want this to be sorted out within 24 hours please, why the hold up with online applications, if i go into the store they ask ID, fingerprint and whala you have your new phone, now it is being 10 days already.
Every month im making the minimum payment on my account, but since last year i do not get invoices, i did buy a jacket but must be finished paying for it, so i phone the account department and it is an automated call, i have a credit of A couple of rands, so i decided to close the account, send them an email on the 15th of October, got a reply that they received my Email, since then, i have not received any emails regarding the closure of my account, have send an email a week later and request that so.eone get back to me regarding the closure and receive an automated email again that says they received my mail, this is Pathetic. The day i opened the account more that 5 years ago i did my part to give everything they needed for me to open the account, now i must struggle to get it closed, this is pathetic
Every month im making the minimum payment on my account, but since last year i do not get invoices, i did buy a jacket but must be finished paying for it, so i phone the account department and it is an automated call, i have a credit of A couple of rands, so i decided to close the account, send them an email on the 15th of October, got a reply that they received my Email, since then, i have not received any emails regarding the closure of my account, have send an email a week later and request that so.eone get back to me regarding the closure and receive an automated email again that says they received my mail, this is Pathetic. The day i opened the account more that 5 years ago i did my part to give everything they needed for me to open the account, now i must struggle to get it closed, this is pathetic
Can it be so difficult to cancel a policy, im trying now for 4 days to cancel it, phoning just to be transferred to the next consultant, sending emails but nobody gets back to you, this is pathetic. Will not recommend 1life to anybody.
Last year i decided to delete my facebook, and wanted to create a new facebook account with a different email address, i dont even get to the page where i can input my details then it gives me a popup that says my account has been disabled, if they can just give me the reason for this then i can fix it but according to them i did not meet community standards, i havent even post anything or load a picture yet so what did i do wrong? this is pathetic, if i want to talk to an agent then i need to pay for it, that is nonsense.
I have taken an extended warranty on my vehicle about 12 months ago, up to now i haven't received any paperwork that was promised to be mailed to me. My vehicle is out of the service plan plan but still an active warranty, i have been notified by an accredited vehicle service center that i can't use them to service my vehicle because of the Toyota Warranty. What Now?
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