WL
William L
Active since Jun 2014
18
Reviews
0
Industries
Reviews
18 reviews11 months ago
Bunch of ****mers
These guys force their insurance on us by lying and saying that this is a rewards program for loyal DSTV customer. I find it very absurd that even when you get through to Multichoice, they are unable to resolve the issue, claiming that they have a different department dealing with insurance. NMS insurance is a ****. Stay very far away please 🙏🏾 🙏🏾🙏🏾
0 replies
13 months ago
Poor Service
I have been using the scratch and dents product from The Unlimited for the past 10 years. I have a few claims until around 2019. This year I submitted a claim for the 1st time in my long relationship with the unlimited I am experiencing problems. I submitted all the required documents about 2 weeks ago and when I make follow ups, I was informed that my claim has been escalated to management because no one cared to process it. I sent my documents to the autoclaims@theunlimited email, but the responses are coming from an savm email. The service with this particular claim has been terrible and with everyone I have spoken to, they don't seem to know what they are doing because I do not get the answers to why there's this delay. There is a different story each day.
424 replies
17 months ago
Service Excellence
Just wanted to send a high five to Faith Malomo, a Consultant at Outsurance who was very professional and polite throughout the call. My decision to opt for one of the services being was very easy. Gudos to you Faith
56 replies
17 months ago
Bad Customer Service
I have been using Getsavvi Health for almost 4 years now without any issues. I pay for this medical insurance in which my wife is the main member and myself and the kids are the dependents. We would visit the GP and at times without even having to request for a preauthorisation. 1st it was a consultation which was not paid or settled with the GP and I made enquiries to understand what could have happened but I was assured it will be resolved which was never the case. We moved on to requesting preauthorisation for GP visits and I was able to request and book for anyone in the family. Suddenly there's another division that needs to call the main member and at times they have to check if these people are available or not, I didn't understand that part. Fast forward they call my wife and inform her that she had reached her limit 6 consultations per year, this left me baffled as they insurance promises unlimited GP visits. I want to understand what the hell is going on, since we were never informed of any of these changes. Is Getsavvi going under???
127 replies
31 months ago
Lesego Mashego, is very good customer service Representative
Lesego Mashego, is very good customer service Representative. Very eloquent in her speech, friendly, helpful and very much professional.
131 replies
48 months ago
Fraudulent Business Transaction
I received a call from one of MTN agents who advised me that I was due for an upgrade. The guy was speaking so fast and it sounded as though he didn't want to listen to anything I was saying. I stated clearly that I will not do an upgrade as yet and would like to way my options. I didn't want to take anything through telephone because experience has taught me that I never get the best out of this. A few minutes after the guy cut the call, which I thought he would call back since the conversation wasn't completed, I receive SMSes of an application being processed. I didn't agree to this and I want MTN to take responsibility of their incompetent staff. This is not good business practice at all. This is fraud
0 replies
51 months ago
Great service and friendly staff
Musa's service was great and appreciated the advice he gave when I was purchasing the bed. Appreciate the friendliness as well. Thanks also to Jimmy and Tshepo for the delivery and their friendliness too.
53 replies
54 months ago
Service excellence
The service was great, I was happy with the help I received from Simiselo Phiri, Customer Care Team Leader after I had struggled with customer care. My service plans extension is now what I needed and I can be at ease that my car’s service is in good hands. Keep up the good work.
53 replies
59 months ago
Appalling Service
The experience with WesBank clients services is appalling. We negotiated for the additional payment on the installment to try and settle arrears after we were hit hard by the lockdown. There are people pestering us even after we have started paying according to the arrangement. It is not nice finding people waiting outside the car in the parking lot. Our safety is now compromised because we don't know who these people are. Please assist.
106 replies
60 months ago
Bad Service
I am very disappointed at the service Telkom gave me. I was due for an upgrade on my contract. I have 2 lines which are with Telkom, and I have been using their service for over 3 years now. There were two debit orders that got rejected by the bank but I paid cash, which was for me the other alternative method of making payments. To my surprise I was told that my upgrade could not be approved because I am struggling to make payments. I have been paying religiously for the past 3 years and haven't skipped payments. The only thing was the method of payment used. Why does Telkom treat customers like they are owing them something.
0 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
1 (5.555555555555555%)
3 Star
1 (5.555555555555555%)
2 Star
3 (16.666666666666668%)
1 Star
8 (44.44444444444444%)