HG
Hermann G
Active since Jun 2014
33
Reviews
0
Industries
Reviews
33 reviews21 months ago
DISCOVERY VITALITY BENDING/BREAKING THEIR OWN RULES!
Now why would Discovery Vitality Decide to bend /break their own rules when it comes to the cashback percentage ? Like all the months before this month I attained Diamond status wrt to my Vitality Drive. That according to Discovery should give me a cashback percentage of 25%. I received this percentage in the previous months correctly. This month Discovery decided my diamond status is suddenly going to get 17.5%!!***? Would like to know when the rules/percentage cashback has changed. If this is the case, then it is no longer viable to continue using this Discovery offer as it offers little value/enticement to continue with exemplary driving. Money making scheme again. They wait until you are comfy with the system and then they strike!
0 replies
43 months ago
Takealot of patience --Waiting for delivery
You buy online and you even get asked when do you want your package delivered. I chose to be delivered today (Saturday) . No notice that item is out for delivery and the shipment that will eventually arrive sometime(hopefully) today is incomplete. So much for guaranteed Saturday delivery. Might as well have ordered from Amazon and have it delivered ontime. your delivery service Sucks!!
0 replies
44 months ago
DAYS WAGE LOST .. AND dsv DOESNT CARE
I get a sms telling me my parcel is out for delivery. Then the driver phones me and asks me where is my address. Really? I tell him , he confirms he will be here between 9 and 10. I see my parcel has been booked into the depot as wrong route. If that is the quality of your drivers that cannot even tell my straight that it will not be delivered I understand why you cannot keep to schedules. If he told me this morning when I gave him directions I could have gone to work and get a days pay. But now I lost a days pay thanks to DSV Road. If I had gone to work and told him to deliver at my work he would have claimed most probable also different/wrong route. Not my first time I have to deal with DSV. They simply cannot live up to their delivery schedules and they DONT CARE!!
370 replies
47 months ago
Honda Service? Does it exist?
Today my son took my Honda motorcycle in for a service at Menlyn branch. This was after we had booked the service last week. Today while the bike was in for the service got a note saying that they don't have the parts to service the bike. Why do I even bother to book a service, where you get asked all the pertinent questions regarding the bike? Now I understand why people don't want to have their vehicles serviced at dealers. The dealers ask exorbitant prices for , at best, lacklustre, service. in this case .... NO SERVICE. i am regretting the day I bought a Honda. Will go back to my usual German brand .. at least I get what I pay for before and after the sale.
0 replies
47 months ago
Online/ over the phone MTN upgraders beware.....Do it at your own risk.
I would never believe it but then again we are in South Africa where anything is possible. Mondo is the sub contractor from MTN who does upgrades online or over the phone. Mondo for instance....hold you responsible for their error. Been battling now for 3 months to get this issue resolved. When you phone the call centre your case starts afresh with evdery new agent. When you do the follow up you get put on hold for 30minutes and longer and then cut off. Minutes which you are paying for. O and when you bother them too much they close your case.
0 replies
48 months ago
REWARDSCO = EMPTY PROMISES
So the saga continues. This is the message I received last week from Rewardsco: Good day, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO213292 Regards, The Rewardsco Team To date the only thing is silence. You are not one ounce sorry about the level of service: Thsi is standard. when i phone someone answers very quickly only to put me on for 30 wasted paid for airtime minutes and then be cut off. I think this is a ploy to get the customers of your back while you continue to make mistakes. Please address the above issue forthwith. If I get the automated response it will entail that there are now 2 teams investigating and thus the answer should be coming shortly. Please dont delay
0 replies
48 months ago
MTN /MONDO/REWARDSCO ONLINE UPGRADE NIGHTMARE!!
Reference RE: RCO213292 . this issue has been going on for a month. Everytime if you eventually, or even, get connected to an agent the process starts afresh, trying to resolve this matter. The telephone rings for more than 30 minutes ( paid minutes btw) and then you get cut off. Emails disappear into a black hole never to be seen again. Even the voice recording I requested stil has not been sent. Rewardsco made the mistake of giving me a expensive new contract whereas i only wanted an upgrade on my current contract. They even admitted their fault but that is where cooperation stops. They simply dont reply to any sort of communication or they start the process afresh each and everytime!. The last straw was when I was told I have to take the phone in to a specific MTN shop, I put my foot down and said due to their fault they must pick it up. I can only assume that the lady did not hear well enough when I provided my addrees as less than 10 minutes later I get an email requesting to confirm my address. I did it immediately. To date have not had any feedback on that matter. Logged a new ticket yesterday evening and was told in a sort of cut copy email to go and hand in my phone to an MTN store, which I did. I did not have the box it came in anymore as I could not find it after we had painters in our house last 2 weeks and house is still a bit in disarray. Had to battle to get the phone accepted at MTN store but could not get the necessary documentation from them as it needed the box too. If Rewardscvo had responded earlier to my emails I might have still have had my box. I handed in my phone at Mall@Reds. Cannot get the documentation because the lady that assisted (MPHO) was holding on for more than 30 minutes and was then also cut off. REWARDSCO: I DID WHAT WAS REQUIRED NOW COULD YOU PLEASE CANCEL MY CONTRACT THAT YOU CREATED AND REVERSE ALL COST ASSOCIATED WITH THIS NEW CONTRACT.
1146 replies
49 months ago
MTN WOES CONTINUE PART 2
This is a review I posted last month: The fun started when I decided to upgrade online... I get a call from a consultant who had everything wrong and different to what I had requested via the upgrade portal. Took about 45 minutes to get the details sorted. Come delivery day nothing happens. Phone the :secure: couriers of MTN phones and lots of stories later phone was delivered 3 days after the arranged date.Wrong phone was delivered. Then I get an sms stating that my upgrade has been successful BUT the phone nr is wrong. I phone the helpline. 20 odd minutes speak to a " champion" . She tells me the upgrade was for the right phonenr. I relax. Mistake #2. Yesterday I get 2 emails saying that there was a mistake on the the nr and that I was eligible for an upgrade. It is one of my numbers BUT not the 1 I applied for and received my new phone. This morning I get a sms saying my account has been handed over . The account nr stated is not even mine in the sweet little sms. O , and the new package and billing has NOT been upgraded on the requested phonenr. Seems to me MTN does have either a large scam going on , or simply they are incapable of tracking and managing accounts. MTN, if you even read this please sort out your mistakes. I take exception to being told my account has been handed over although I pay by debit order. I hate being surprised with costly bills because MTN did not or cannot execute upgrades properly and a few months down the line a whopper of an account suddenly arrives. Doesnt help going to another service provider as al of them are equally bad. AND THEN PART OF THE MY WOES: Got my account yesterday and lo and behold I have been billed for the number I reported is wrong. that number received all my data and airtime while I have to pay the bill and my bill ( that was supposed to be upgraded). I contact customer care and after more than 12 hours wait I get the answer: You can check your billing online. ***? I want an error fixed on my account, give me my dues and I will pay to yours.
0 replies
49 months ago
FNB TAKES YOUR MONEY WITH NO REASON GIVEN!
Today I noticed a payment from my cheque account. it was a substantial amount without which i cannot pay all my bills. It did not have a clear descriptor in the payment description. I battled through a heap of confusing online help before submitting a query. About 10hours later I get the response that it was a payment from my credit card. Hallo ...I said it was my cheque account. It seems FNB have come to rely on AI so much that they dont even try to assist small fish, like me, just send an automated response and that will keep the fishy happy. Well , it didnt work. I am a whole lot of money , to me it is, out of pocket and the reason furnished does not even make an ounce of sense. I expected better service from FNB. But it seems the old saying goes that it doesnt matter as long as thy can take your money they think you are happy. I AM NOT I AM P@#@#$D!
74 replies
49 months ago
MTN account woes
The fun started when I decided to upgrade online... I get a call from a consultant who had everything wrong and different to what I had requested via the upgrade portal. Took about 45 minutes to get the details sorted. Come delivery day nothing happens. Phone the :secure: couriers of MTN phones and lots of stories later phone was delivered 3 days after the arranged date.Wrong phone was delivered. Then I get an sms stating that my upgrade has been successful BUT the phone nr is wrong. I phone the helpline. 20 odd minutes speak to a " champion" . She tells me the upgrade was for the right phonenr. I relax. Mistake #2. Yesterday I get 2 emails saying that there was a mistake on the the nr and that I was eligible for an upgrade. It is one of my numbers BUT not the 1 I applied for and received my new phone. This morning I get a sms saying my account has been handed over . The account nr stated is not even mine in the sweet little sms. O , and the new package and billing has NOT been upgraded on the requested phonenr. Seems to me MTN does have either a large scam going on , or simply they are incapable of tracking and managing accounts. MTN, if you even read this please sort out your mistakes. I take exception to being told my account has been handed over although I pay by debit order. I hate being surprised with costly bills because MTN did not or cannot execute upgrades properly and a few months down the line a whopper of an account suddenly arrives. Doesnt help going to another service provider as al of them are equally bad.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (30.303030303030305%)
1 Star
23 (69.6969696969697%)